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New Relic description
New Relic helps you understand how your software is performing. It collects data from your websites, apps, and infrastructure, showing you what's working well and what needs attention. This lets you troubleshoot issues faster, improve customer experience, and make better decisions about your technology investments. New Relic offers a single platform and a flexible, usage-based pricing model.
What companies are using New Relic?
Who is New Relic best for
New Relic offers robust application performance monitoring (APM), infrastructure monitoring, and log management. Users praise its powerful query language (NRQL) and detailed performance insights. However, some find it expensive and the UI complex. Consider New Relic if you need in-depth performance analysis and have the budget for a premium APM solution.
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Best for small, mid-sized, and enterprise businesses.
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Ideal for Software, IT, Media, and various other industries.
New Relic features
| Supported New Relic supports monitoring applications in AWS, Azure, and Google Cloud. |
| Supported New Relic supports real-time application and server performance monitoring with detailed metrics. |
| Supported New Relic offers a central hub for visualizing key business operations with customizable dashboards and integrations. |
| Supported New Relic APM identifies bottlenecks via tracing, logging, and performance metrics. |
| Supported New Relic offers log management features, including collection, storage, and analysis. |
| Supported New Relic offers code-level monitoring via its CodeStream feature. |
| Supported New Relic can send alerts based on network performance thresholds and connectivity issues. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
New Relic reviews
We've summarised 637 New Relic reviews (New Relic GetApp reviews, New Relic TrustPilot reviews, New Relic Capterra reviews and New Relic G2 reviews) and summarised the main points below.
- Easy integration with various platforms and frameworks.
- The query language, NRQL, is very powerful and allows for flexible data analysis.
- APM features are robust and provide detailed insights into application performance.
- Alerting features are customizable and integrate with popular communication channels like Slack.
- High costs are a major concern for users, especially for smaller companies.
- The UI, while generally praised, can feel overwhelming for new users due to its complexity.
- Recent UI changes have caused confusion and frustration for some long-time users.
- Documentation can be out-of-date, making advanced configuration challenging.
New Relic pricing
The commentary is based on 89 reviews from New Relic Capterra reviews, New Relic G2 reviews, New Relic GetApp reviews and New Relic TrustPilot reviews.
New Relic offers a usage-based pricing model with a free tier that includes 100 GB of data ingest per month and unlimited basic users. They have Standard, Pro, and Enterprise plans. The pricing depends on data ingest, users, and advanced compute.
Users sentiment
See the New Relic pricing page.
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New Relic has a free plan.
Free
Includes 100 GB data ingest, automatic logs obfuscation, unlimited basic and core users, one free full platform user, access to 30+ capabilities, and data retention.
Standard
Includes limited to 5 full platform users, ticketed support availability, 2 business days support response SLA, and SAML single sign-on.
Pro
Includes unlimited full platform users, commitment options, 2-hour critical initial support response SLA, Data Plus eligibility, and optional full consumption pricing with no user licenses.
New Relic alternatives
new-relic vs DatadogBetter suited for larger enterprises and has more momentum. A strong Datadog alternative for cloud and DevOps.Read more
Sumo LogicBetter for log management and analysis. More focused on cloud-based companies and the Software, IT & Telecommunications industry. Has slower momentum.Read more
ARCOS Incident ManagerBetter fit for utilities focused on emergency response. Has a slower pace of growth. More focused on automated communication during incidents.Read more
ME Applications Manager - 250 Monitors (No Add-ons)Better suited for mid-sized companies focused on application and server monitoring. It has simpler pricing and faster growth. Users highlight ease of use and deployment, but note limited reporting and scalability.Read more
Splunk APMBetter for large enterprises. Focuses on deep performance analysis and AI-driven troubleshooting, especially beneficial for complex cloud systems. Users praise its user-friendly interface, high-quality data, and real-time capabilities but dislike the high cost and complex user management.Read more
AteraBetter for IT departments and MSPs managing networks, computers, and software. Has a per-technician pricing model. Geared towards a broader range of IT management tasks beyond application performance monitoring. Is growing faster.Read more
New Relic FAQ
What is New Relic and what does New Relic do?
New Relic is a performance monitoring platform that provides real-time insights into your software's health. It helps developers and operations teams troubleshoot issues, optimize performance, and improve customer experience by monitoring applications, infrastructure, and user experience. New Relic's robust APM capabilities and flexible querying are praised, but its pricing and complex UI can be drawbacks.
How does New Relic integrate with other tools?
New Relic integrates with various tools and platforms through its open API and pre-built integrations. It supports cloud environments like AWS, Azure, and Google Cloud, and offers integrations with popular communication channels such as Slack. This allows for streamlined workflows and comprehensive data analysis.
What the main competitors of New Relic?
Top alternatives to New Relic include Datadog, Splunk APM, and Dynatrace. These competitors offer similar application performance monitoring (APM) capabilities, including real-time monitoring, code-level insights, and cloud environment support.
Is New Relic legit?
Yes, New Relic is a legitimate software performance monitoring platform used by many companies. It offers robust application performance monitoring and cloud environment support. However, be aware of potential high costs and UI complexity.
How much does New Relic cost?
I couldn't find pricing details for New Relic. For the most current pricing information, I recommend visiting the vendor's website or contacting their sales team. This will ensure you get the most accurate and up-to-date product pricing.
Is New Relic customer service good?
Customer reviews on New Relic's support are mixed. While some users praise the helpful and responsive support team, others have expressed frustration with slow response times and unhelpful solutions. Some users find the support lacking, especially with the free version.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.