Last updated on
Company health
Ratings
ARCOS Incident Manager description
ARCOS Incident Manager is a cloud-based software designed for electric, gas, and water utilities of all sizes to manage emergencies. It helps companies quickly assemble and dispatch teams, improving response times to unplanned events. The software allows for structured communication and team organization, regardless of the incident's size or complexity. ARCOS Incident Manager streamlines emergency response and helps utilities restore services faster.
Who is ARCOS Incident Manager best for
ARCOS Incident Manager is a cloud-based platform for utility companies to manage emergency responses effectively. It streamlines communication, task assignments, and team dispatch, leading to faster service restoration. Key features include voice call integration and push messaging.
-
Ideal for utilities of all sizes, especially small to medium-sized businesses (1-1000 employees).
-
Specifically designed for electric, gas, and water utility companies.
ARCOS Incident Manager features
| Supported ARCOS Incident Manager supports sending alerts via text-to-speech voice calls. |
| Supported ARCOS Incident Manager offers push messaging to deliver updates to employees. |
| Supported ARCOS Incident Manager supports assigning tasks to specific roles during emergencies. |
ARCOS Incident Manager alternatives
Salesforce Service CloudBetter for larger businesses needing broader customer service features and integrations. Has more momentum based on employee growth. More user reviews are available, both positive and negative.Read more
New RelicBetter fit for software performance monitoring in IT, media, and other industries. Geared towards software developers and DevOps, with a broader industry application than ARCOS. Has more momentum than ARCOS. Users appreciate the powerful query language and APM features, but dislike the high cost and complex UI.Read more
PiraniBetter fit for mid-sized businesses in finance, insurance, and healthcare sectors. Focuses on broader risk management, including compliance and operational risks, rather than incident management. Has a user-friendly interface and provides centralized risk management. Is growing faster.Read more
SafetyCultureBetter for broader industry application. A strong SafetyCulture alternative for companies focused on streamlining operations with features like mobile audits and custom dashboards. More established, with a larger user base and faster growth.Read more
Site24x7Better fit for IT infrastructure monitoring and application performance management. Caters to a wider range of industries including finance, ecommerce, and education. Has growing momentum. Offers real-time monitoring, alerting, and cloud environment support. However, some users find network device management challenging and pricing potentially high.Read more
Everbridge Mass NotificationBetter for larger enterprises, especially in regulated industries like finance and healthcare. Offers more communication channels like two-way messaging and social media integration. Has more reviews and a slightly higher average rating, but user sentiment on pricing is negative. ARCOS Incident Manager is growing faster.Read more
ARCOS Incident Manager FAQ
What is ARCOS Incident Manager and what does ARCOS Incident Manager do?
ARCOS Incident Manager is a cloud-based platform for electric, gas, and water utilities. It streamlines emergency response by enabling quick team assembly, dispatch, and communication, ultimately improving service restoration times. It's designed for utilities of all sizes to manage incidents of any complexity.
How does ARCOS Incident Manager integrate with other tools?
ARCOS Incident Manager integrates with systems through voice call integrations, push messaging, and task assignments. It streamlines communication and team organization during emergencies, ensuring efficient responses and faster service restoration.
What the main competitors of ARCOS Incident Manager?
Alternatives to ARCOS Incident Manager include Salesforce Service Cloud, Everbridge Mass Notification, and Site24x7. These competitors offer similar functionalities, such as emergency communication and incident management, catering to various industries and business sizes.
Is ARCOS Incident Manager legit?
ARCOS Incident Manager is a legitimate cloud-based incident management software. It's designed for utility companies to manage emergencies, dispatch teams, and improve response times. Glassdoor reviews rate it 4 out of 5 stars.
How much does ARCOS Incident Manager cost?
I couldn't find pricing details for ARCOS Incident Manager. Contact ARCOS directly for product pricing information to determine if the product is worth the investment for your needs.
Is ARCOS Incident Manager customer service good?
There is no information available about ARCOS Incident Manager's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.