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Everbridge Mass Notification description
Everbridge Mass Notification is a communication platform for businesses to quickly and reliably send emergency messages to employees and stakeholders. It offers various communication methods, including text, email, and voice messages, and integrates with other business systems. Used by companies of all sizes, including Fortune 1000 companies, Everbridge is known for its reliability and scalability in managing critical events.
Who is Everbridge Mass Notification best for
Everbridge Mass Notification is a reliable, scalable platform ideal for large organizations needing critical event management. Users praise its robust features, multiple communication channels, and excellent customer support. However, some find the system complex and expensive, with occasional module disconnections. Consider Everbridge if you prioritize reliable emergency communication and have the resources for setup and training.
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Best for medium to large enterprises, including Fortune 1000 companies.
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Ideal for regulated industries like finance, healthcare, and government, but also suitable for other sectors.
Everbridge Mass Notification features
| Supported Pre-written message templates can be created and stored for various scenarios. |
| Supported Everbridge supports sending alerts to social media platforms like Facebook and Twitter. |
| Supported Everbridge can send alerts via voice calls as part of its multi-channel notification system. |
| Supported Everbridge allows sending messages to specific groups via lists and other criteria. |
| Supported Everbridge supports push notifications for employee updates. |
| Supported Everbridge supports delivery and read receipts tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Everbridge Mass Notification reviews
We've summarised 138 Everbridge Mass Notification reviews (Everbridge Mass Notification Capterra reviews and Everbridge Mass Notification G2 reviews) and summarised the main points below.
- Easy to implement and use.
- Professional look and feel.
- Powerful for emergency notifications.
- Excellent customer support.
- Multiple communication channels.
- Constant improvement and updates.
- Good for mass messaging to different groups.
- Intuitive user interface.
- Good template function.
- Real-time alerts and tracking.
- Robust functionality and good reach.
- Easy to learn and get up and running quickly.
- Seamless integration with existing frameworks.
- Custom alerting and auto-notifications.
- Extensive features for communication and logging responses.
- Two-way communication channel.
- Same-day implementation.
- Robust tools for managing emergency notifications and workflows.
- Effective analytics and reporting options.
- Workflow automation and multi-channel broadcasting.
- Streamlined process for notification templates.
- Instant alerts and user status tracking.
- User-friendly interface.
- Valuable for emergency notifications, improved communication, and initial alerts.
- Convenient and easy-to-use for mass notifications.
- Reliable features for sending mass notifications to smartphones.
- Complete documentation guidance for setup.
- Excellent emergency response features.
- Real-time alerts and compatibility with existing communication systems.
- Ability to target locations and receive feedback on notification status.
- Quick and reliable way to get information out to a large number of people.
- Top-notch customer support and online resources.
- Lots of options and customizable features.
- Excellent learning tools and programs for self-learning.
- Comprehensive application with diverse settings.
- Valuable for various types of notifications.
- Easy to navigate and quick account manager response.
- Simplifies the process of sending notifications.
- Offers post-incident reporting.
- Customizable template notifications.
- Valuable tool for enhancing communication and incident response.
- Easy setup of message templates.
- Always accurate and relevant notifications.
- Gets the message to the right people at the right time.
- Mobile app works well, reasonable interface, and responsive representatives.
- Targeted notifications to various locations.
- Great way to rapidly push out consistent information.
- Excellent support system.
- Convenient notification storage and quick sending via phone app.
- Easy to use with multiple options.
- Polite and helpful customer service representatives.
- Always reliable and easy to use.
- 24-hour customer support team.
- Effective in sending emergency broadcasts.
- Various communication medium options.
- Straightforward integration and setup process.
- Plenty of helpful support from customer service agents.
- Comprehensive and real-time.
- Real-time emergency alerts.
- Helpful tool to search and find required details.
- Instant notification with acknowledgment option.
- Best tool to send mass notifications.
- Emphasizes user reviews.
- Good communication and progress updates through to resolution.
- Simple API access.
- Reliable and easy to use with multiple platforms.
- Expanded suite of products for safety and security.
- Easy to use and navigate.
- Excellent training resources.
- Standardized notification protocols.
- Timely information delivery to residents.
- Allows for customized messaging and campaigns.
- Variety of messaging options for end-users.
- Responsive support.
- Easy to use and send to multiple users.
- Helpful for mass notification.
- Quick messaging and sending to many people.
- Reliability of sending notifications and acknowledgment feature.
- Constant improvement of service offerings.
- Multiple messaging options.
- Quick and efficient notifications.
- Easy to use and manage alerts.
- Easy and convenient for mass emergency notifications.
- Wonderful tool for mass notifications with various protocols.
- Simple GUI and good customer service.
- Quick and efficient messaging.
- Simple to set up, use, and rely on.
- Wonderful customer service.
- Helpful for staying informed.
- Numerous integrations and seamless app connectivity.
- Very user friendly.
- Rich reporting features and customer satisfaction tracking.
- The "Notes" feature is very useful.
- Excellent meeting summaries and key point extraction.
- Excellent integration with WhatsApp, Facebook, and Instagram.
- High cost compared to other products.
- Difficult to get buy-in from the business due to the perceived complexity.
- Time-consuming to learn all the system features.
- Occasional disconnections between modules.
- Limited customization for notification timing and message content.
- Poor tracking of alert delivery status.
- Cluttered and confusing interface, especially for customization.
- Weak documentation and guidance, requiring frequent contact with customer support.
- Limited configuration options for complex alerts.
- Some desired tools require additional payment as add-ons.
- Inconsistent save reminders, potentially leading to lost work.
- Limited options to configure message sending time and limited message configuration options.
- Notification and reporting sections need improvement.
- Mobile app is less user-friendly than the desktop version.
- Cumbersome framework setup process.
- Ragged graphical user interface with complex menus, slowing down operations.
- Limited integration with other apps.
- Difficult to maintain legacy data and settings, with limited export options.
- Reporting is outdated and difficult to use, lacking automated scheduling and email distribution.
- Manual user account provisioning, lacking API or other automation mechanisms.
- Too many layers of administration.
- Product configuration is not industry-specific.
- Character limits on SMS text fields, requiring links for longer messages.
- Cannot escalate entire task lists, only individual tasks.
- Issues with maintaining some legacy data and settings.
- Building in custom reports is difficult due to date format.
- Terms and roles can be confusing.
- Inconsistent save reminders.
- Limited ability to configure complex alerts.
- The form of notification and the reporting section should be improved.
- The interface could be improved.
- Difficult to remove numbers from resident connection.
- Hard to manage user accounts.
- Reporting and dashboard reporting can be improved.
- Training is lengthy and difficult.
- The training library can be overwhelming.
- The platform was complicated.
- Repeated updates can be annoying.
- The inability to reach broader communities with translation.
- Doesn't fully integrate with on-campus audio notifications.
- Member opt-in portal can be long and difficult for people who are not comfortable with smart phones/tablets.
- Contacts management can be cumbersome.
- Advanced features can be confusing.
- Documentation is very weak.
- The cost is high.
- Maintaining the system can be cumbersome.
- The interface could be updated to be more modern.
- The billing method was poorly explained.
- The price keeps increasing.
- Grouping and messaging can sometimes be cumbersome.
- The mobile app is very basic and doesn't give a lot of options.
- Status details are not alphabetized.
- There are some settings and customizations that are not available.
- The process can be tedious.
- Confusing terms like 'Rules' and 'Groups'.
- Need more training opportunities and better communication about platform features.
- Need more reporting capabilities.
- Issues when it comes to traveling employees at airports.
- Character limits on SMS text messages.
- It doesn't allow escalation of entire task list.
- It would be nice to have additional ability to export settings for review.
- Difficult to sort by date because of the date/month/year format.
- Needs specific person approval to create the ID and granting access.
- Reporting and dashboard reporting needs to be improved.
- It's also difficult to create rule-based groups.
- There should be a way to notify across organizations.
- There should be a way to send messages in multiple languages.
- The computer voice could use some tweaking as sometimes it is hard to understand.
- New billing method was poorly explained.
- The cost structure should be broken down into different tiers.
- Upgrades to the product are often not advertised.
- Customer service could be improved.
- The ability to copy templates between test and live environments is lacking.
- Cannot escalate entire task list
Everbridge Mass Notification pricing
The commentary is based on 12 reviews from Everbridge Mass Notification Capterra reviews and Everbridge Mass Notification G2 reviews.
Everbridge is a powerful mass notification system praised for its robust features and ease of use. However, reviews consistently cite its high cost compared to competitors, with some features requiring additional fees. While the pricing may be a concern, some users find the value justifies the expense.
Users sentiment
Everbridge Mass Notification alternatives
RedFlagBetter fit for small and medium businesses. Integrates with Microsoft Teams. Offers more detailed reporting and analytics. Useful for both everyday and emergency notifications. A strong Everbridge Mass Notification competitor.Read more
SnapCommsMore focused on internal communications and employee engagement. Has attention-grabbing alerts and a variety of communication channels beyond email. Serves businesses with over 100 employees.Read more
Hyper-ReachBetter for government and public safety. More affordable pricing and unlimited usage. Easier to use, especially for new users. Lacks robust features for enterprise-level internal communications.Read more
TekmonBetter for retail, consumer goods, manufacturing, real estate, hospitality, transportation, and non-profit organizations. Has message acknowledgment features and WhatsApp integration. Is growing faster in terms of web traffic and employee growth.Read more
Text-Em-AllBetter fit for smaller organizations needing simple, affordable mass communication. More focused on SMS and voice calls for reminders and updates, a streamlined Everbridge Mass Notification alternative. Has more momentum based on employee growth.Read more
QuickESignBetter for displaying dynamic content on TVs in various settings like offices, restaurants, and schools. More budget-friendly.Read more
Everbridge Mass Notification FAQ
What is Everbridge Mass Notification and what does Everbridge Mass Notification do?
Everbridge Mass Notification is a reliable, scalable platform used by organizations to send emergency notifications across various channels, such as SMS, email, and voice calls. It helps keep employees and stakeholders informed during critical events, enabling faster response and improved safety. It's known for its robust functionality and user-friendly interface.
How does Everbridge Mass Notification integrate with other tools?
Everbridge Mass Notification integrates with various business systems, social media platforms like Facebook and Twitter, and supports voice calls, ensuring comprehensive reach. It facilitates multi-channel notifications through text, email, and push messaging.
What the main competitors of Everbridge Mass Notification?
Top alternatives to Everbridge Mass Notification include AlertMedia, RedFlag, SnapComms, and Tekmon. These platforms offer similar features such as multi-channel messaging, targeted groups, and two-way communication for emergency and routine notifications.
Is Everbridge Mass Notification legit?
Everbridge Mass Notification is a legitimate and reliable platform trusted by many organizations for emergency communication and mass notification. It offers robust features and multiple communication channels, ensuring effective message delivery during critical events. However, some users find it expensive and complex.
How much does Everbridge Mass Notification cost?
I cannot find pricing details for Everbridge Mass Notification. Contact Everbridge directly to discuss pricing and determine if the product's features are worth the investment for your specific needs.
Is Everbridge Mass Notification customer service good?
Everbridge Mass Notification's customer service receives positive feedback. Users highlight the helpfulness, responsiveness, and excellent support provided by the customer service team and readily available resources. A few users mention difficulty navigating the many features, but training and support generally alleviate these concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.