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Microsoft Clarity

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Company health

Employee growth
3% increase in the last year
Web traffic
3% decrease in the last quarter

Ratings

G2
4.5/5
(38)

Microsoft Clarity description

Microsoft Clarity is a free tool that helps you understand how people use your website. It provides insights through heatmaps showing where users click and scroll, and session recordings of their journeys. Clarity also uses AI to summarize key takeaways from user sessions. You can integrate it with Google Analytics and even track mobile app usage.


Who is using Microsoft Clarity?


Who is Microsoft Clarity best for

Microsoft Clarity is a free and user-friendly tool that provides invaluable insights into website visitor behavior through heatmaps and session recordings. We find that it is particularly useful for identifying UX/UI errors and improving website user experience. The seamless integration with Google Analytics helps users get a holistic view of their website's performance.

  • Perfect for small to large businesses (1-1000+ employees) seeking user behavior insights to optimize their website experience.

  • Great for Ecommerce, Software/IT/Telecommunications, and Marketing/Advertising industries aiming to improve user engagement and conversion.


Microsoft Clarity features

Supported

Heatmaps: Heatmaps: See where people click, what they ignore, and how far they scroll. Clarity's heatmap feature provides a visual representation of user behavior on your website, allowing you to identify areas of high engagement and potential areas for improvement. Heatmaps help you understand where users are clicking, what parts of the page they are ignoring, and how far down the page they are scrolling. This information can be used to optimize your website's design and content to improve user engagement and conversion rates.

Supported

Session recordings: Session recordings: Watch anonymized playback of real user sessions to see how people actually use your site. Session recordings offer a unique perspective on user behavior by allowing you to observe real user interactions with your website. These recordings are anonymized to protect user privacy and provide valuable insights into how users navigate your site, interact with elements, and encounter any issues. By watching session recordings, you can identify usability problems, understand user workflows, and gain a deeper understanding of the user experience.

Supported

Insights: Insights: Get instant insights into user behavior with AI-powered analysis. Clarity's insights feature uses artificial intelligence to automatically analyze user behavior data and identify key trends and patterns. These insights can help you quickly understand user engagement, identify areas for improvement, and make data-driven decisions to optimize your website's performance. Insights can reveal unexpected user behavior, highlight usability issues, and provide actionable recommendations for improving the user experience.

Supported

Google Analytics Integration: Google Analytics Integration: Seamlessly integrate Clarity with Google Analytics to get a holistic view of your website's performance. Clarity's integration with Google Analytics allows you to combine user behavior data from Clarity with website performance metrics from Google Analytics. This integration provides a more comprehensive understanding of your website's performance and allows you to identify correlations between user behavior and key business outcomes. By integrating Clarity with Google Analytics, you can gain a holistic view of your website's performance and make more informed decisions.

Supported

Clarity for mobile apps: Clarity for mobile apps: Supports native Android, React native on Android, Cordova, and Ionic. Clarity extends its capabilities to mobile apps, providing insights into user behavior within native Android, React Native on Android, Cordova, and Ionic applications. This feature allows developers to understand how users interact with their mobile apps, identify usability issues, and optimize the user experience for mobile devices.

Supported

Integrations: Integrations: Build the perfect analytics stack to better understand user behaviour. Clarity offers integrations with other analytics tools, allowing you to build a comprehensive analytics stack that provides a holistic view of user behavior. These integrations enable you to combine data from Clarity with data from other sources, such as marketing platforms and CRM systems, to gain a deeper understanding of your users and their interactions with your website and business.

Supported

Clarity extension: Clarity extension: See instant heatmaps overlaid right on your live site and watch recent recordings for any page you're on. The Clarity extension provides a convenient way to access Clarity's features directly from your web browser. With the extension, you can view heatmaps overlaid on your live website and watch recent recordings for any page you are on. This allows you to quickly analyze user behavior and identify areas for improvement without having to leave your website.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly positive
+1

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather negative
-0.33

Microsoft Clarity reviews

We've summarised 38 Microsoft Clarity reviews (Microsoft Clarity G2 reviews) and summarised the main points below.

Pros of Microsoft Clarity
  • Fully featured and completely free.
  • Provides invaluable insights into website visitor behavior through heatmaps and session recordings.
  • User-friendly interface and easy to set up.
  • Seamless integration with Google Analytics.
  • Helps identify UX/UI errors and improve website user experience.
Cons of Microsoft Clarity
  • Occasional issues with the page scrolling to the top on users’ clicks.
  • Limited AI features to suggest website changes for UX improvement.
  • Data accuracy issues, although not major.
  • The UI can be confusing and not very intuitive.
  • Limited functionality to filter by specific criteria or user segments.
  • Recordings can be buggy, with syncing issues or unavailable after a month.
  • Login issues due to redirect errors.

Microsoft Clarity pricing

The commentary is based on 9 reviews from Microsoft Clarity G2 reviews.

We find that Microsoft Clarity is consistently praised for being a free tool. Users appreciate not having limits on recordings or sessions, making it a cost-effective choice for understanding user behavior.

Users sentiment

Strongly positive
+1

Microsoft Clarity alternatives

  • Logo of Crazy Egg
    Crazy Egg
    See where users click, scroll, and what makes them leave.
    Read more
  • Logo of PostHog
    microsoft-clarity vs PostHog
    Open-source product analytics, feature flags, and session recordings.
    Read more
  • Logo of Browsee
    Browsee
    See how visitors use your website. Replay sessions, find friction points, improve conversions.
    Read more
  • Logo of Zoho PageSense
    Zoho PageSense
    Website insights and A/B testing for better conversions.
    Read more
  • Logo of Mouseflow
    Mouseflow
    See how users click, scroll, and convert on your website.
    Read more
  • Logo of Google Analytics
    Google Analytics
    Website traffic insights to improve content and marketing.
    Read more

Microsoft Clarity FAQ

  • What is Microsoft Clarity and what does Microsoft Clarity do?

    Microsoft Clarity is a free website analytics tool that helps you understand user behavior. We find that it's particularly helpful for visualizing user interactions with heatmaps and session recordings, ultimately allowing you to improve your website's user experience.

  • How does Microsoft Clarity integrate with other tools?

    We find that Microsoft Clarity integrates seamlessly with Google Analytics for a combined view of website performance and user behavior. It also works with other analytics tools to create a comprehensive analytics stack, giving you a complete understanding of how users interact with your site.

  • What the main competitors of Microsoft Clarity?

    We find that Clarity's main competitors are Crazy Egg, PostHog, Session Rewind, Lucky Orange, Mouseflow, and LogRocket. These tools offer similar features such as session recordings and heatmaps.

  • Is Microsoft Clarity legit?

    We find Microsoft Clarity to be a safe and legitimate tool. It's a free, fully-featured product from a reputable company, offering valuable user behavior insights. While some users have reported minor bugs, the overall feedback is positive.

  • How much does Microsoft Clarity cost?

    Microsoft Clarity is completely free to use. There are no paid plans or premium features. We find this makes it an attractive option for businesses of all sizes.

  • Is Microsoft Clarity customer service good?

    We find that user reviews on Clarity's customer service are not available. Therefore, we cannot assess the quality of their customer service at this time.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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