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mHelpDesk description
mHelpDesk is a field service management software designed for small to midsize businesses in various industries like HVAC, plumbing, electrical, landscaping, and more. It offers tools to manage scheduling, dispatching, invoicing, billing, and customer information, accessible from both mobile devices and computers. Its features include job tracking, estimates, online payments, QuickBooks integration, and reporting, aiming to improve efficiency and streamline operations for field service businesses.
Who is mHelpDesk best for
mHelpDesk is field service software for small and midsize businesses. Users praise its user-friendly interface, scheduling tools, and QuickBooks integration. However, some users have reported slow response times and recurring bugs. Best for businesses in HVAC, plumbing, electrical, landscaping, and other field service industries looking to streamline operations.
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Best for small to midsize businesses.
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Ideal for field service industries like HVAC, plumbing, and electrical.
mHelpDesk features
| Supported mHelpDesk's Lead Management helps manage leads, convert them, create estimates, and send them to customers, increasing win-rates. |
| Supported mHelpDesk's Estimates and Quotes feature offers customizable designs for creating professional estimates and quotes, making a good first impression. |
| Supported mHelpDesk's Online Booking allows customers to book appointments online, select services, check availability, and schedule automatically, increasing online bookings and integrating with existing websites. |
| Supported mHelpDesk's Scheduling and Dispatching streamlines scheduling, optimizes routes, and manages technicians, reducing travel time and improving response times. |
| Supported mHelpDesk's Work Order Management manages work orders, tracks job progress, and maintains detailed job histories, enhancing job tracking and completion. |
| Supported mHelpDesk's Invoicing and Billing creates and sends invoices, tracks payments, and manages customer billing information, improving cash flow. |
| Supported mHelpDesk's Customer Management manages customer information, communication, and service history, providing better customer service and satisfaction. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
mHelpDesk reviews
We've summarised 972 mHelpDesk reviews (mHelpDesk GetApp reviews, mHelpDesk Software Advice reviews, mHelpDesk TrustPilot reviews, mHelpDesk Capterra reviews and mHelpDesk G2 reviews) and summarised the main points below.
- User-friendly interface.
- Efficient scheduling and dispatching tools.
- Integrates with QuickBooks.
- Accessible from both mobile and computers.
- Customizable forms and fields.
- Slow response times and difficulty resolving technical issues.
- Software is slow and monthly cost is expensive.
- Recurring bugs and freezing issues.
- Mobile app is underwhelming with limited functionality.
- Limited customization options, especially for reporting.
mHelpDesk pricing
The commentary is based on 41 reviews from mHelpDesk Capterra reviews, mHelpDesk G2 reviews, mHelpDesk GetApp reviews, mHelpDesk Software Advice reviews and mHelpDesk TrustPilot reviews.
While mHelpDesk is praised for its features and customer support, some users find it pricey, especially regarding add-ons like extra users or customization. A few users mention a lack of volume discounts, impacting affordability for larger teams. Others, however, consider it good value for money.
Users sentiment
See the mHelpDesk pricing page.
mHelpDesk alternatives
Service FusionBetter for real-time dispatching and tracking. Website traffic is growing faster. More affordable pricing. However, QuickBooks syncing issues, limited reporting, and mobile app glitches are downsides reported by users.Read more
Job4SiteBetter fit for medium-sized HVAC and plumbing businesses. Includes preventative maintenance and payment tracking.Read more
NetSuiteBetter for larger businesses and financial management. Has more momentum. More customizable but less user-friendly. Negative customer sentiment around pricing and value.Read more
ApptivoBetter for companies in various industries seeking a comprehensive suite of business applications. Has a more positive pricing sentiment and is growing faster. Offers more extensive integrations and better customer support.Read more
JotformBetter for a wider range of industries and company sizes. Jotform is growing faster and has higher ratings. More focused on data collection with online forms. A strong Jotform alternative for field service management.Read more
SnapInspectBetter for real estate inspections. Has growing momentum. Excellent customer support. More customizable inspection templates and reports.Read more
mHelpDesk FAQ
What is mHelpDesk and what does mHelpDesk do?
mHelpDesk is field service management software for small to midsize businesses. It offers tools for scheduling, dispatching, invoicing, and customer management, accessible on mobile and desktop. mHelpDesk streamlines operations and boosts efficiency with features like job tracking, estimates, and QuickBooks integration.
How does mHelpDesk integrate with other tools?
mHelpDesk integrates with QuickBooks, enabling streamlined financial management. It also offers integrations with other tools to enhance its functionality, though specific integrations beyond QuickBooks aren't detailed in the provided data.
What the main competitors of mHelpDesk?
Top alternatives to mHelpDesk include Service Fusion, Job4Site, and NetSuite. Service Fusion and Job4Site offer similar field service management functionalities, while NetSuite provides broader business management tools. Other competitors include Apptivo, Jotform, and SnapInspect, each catering to specific business needs.
Is mHelpDesk legit?
Yes, mHelpDesk is a legitimate field service management software. User reviews highlight its user-friendly interface and efficient scheduling tools. However, some users have reported slow response times and recurring bugs. Consider exploring alternatives if these concerns are critical for your business.
How much does mHelpDesk cost?
I couldn't find pricing information for mHelpDesk. Contact their sales team to get a customized quote based on your specific business needs. Consider exploring alternative field service management software if budget is a primary concern.
Is mHelpDesk customer service good?
Customer reviews on mHelpDesk's customer service are mixed. While many users praise the helpfulness and responsiveness of the support team, others have experienced slow response times and difficulty resolving technical issues. Some users mention long wait times and unhelpful support agents.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.