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Medallia Agile Research description
Medallia Agile Research is part of a suite of tools within the Medallia Experience Management platform. It's designed to help you gather customer feedback and analyze it to understand customer sentiment. This data helps you pinpoint areas for improvement in your customer experience, ultimately leading to higher customer satisfaction and brand loyalty. Medallia is suited for medium to large businesses and used by various industries.
Who is Medallia Agile Research best for
Medallia Agile Research helps medium to large businesses gather and analyze customer feedback. Its intuitive interface simplifies survey creation, enabling real-time reporting and analysis. Users praise its ease of use and helpful resources, but some note occasional bugs and high pricing. It's best for retail, ecommerce, and similar industries seeking to boost customer satisfaction.
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Best fit for medium to large businesses (101+ employees).
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Ideal for retail, ecommerce, consumer goods, finance, hospitality, automotive, and software industries.
Medallia Agile Research features
| Supported Medallia Agile Research supports website popup surveys. |
| Supported Agile Research supports branching logic for personalized surveys. |
| Supported Medallia Agile Research offers a survey builder with various question types and logic. |
| Supported Medallia Agile Research supports creating surveys that can measure customer satisfaction. |
Medallia Agile Research reviews
We've summarised 65 Medallia Agile Research reviews (Medallia Agile Research G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for creating surveys.
- Excellent and responsive customer support.
- Real-time dashboards and reporting features.
- Effective for gathering customer feedback and calculating NPS.
- Helpful resources and best practices provided.
- Occasional bugs and freezing issues reported.
- Limited customizability compared to competitors.
- Manual data uploads can be time-consuming.
- High pricing, especially for smaller businesses with limited surveys.
- Interface could be more intuitive, especially for tagging and filtering.
Medallia Agile Research pricing
The commentary is based on 3 reviews from Medallia Agile Research G2 reviews.
Medallia Agile Research offers good value and useful features for gathering feedback. However, some users find the pricing high for smaller businesses or low usage volumes, while others find it a worthwhile investment.
See the Medallia Agile Research pricing page.
Medallia Agile Research alternatives
Medallia Customer ExperienceBetter for employee experience and broader CX management. Caters to a wider range of industries, including education, media, and government. More established, but experiencing slower growth. Lower rated by users who find the platform complex and costly.Read more
Qualtrics CoreXMBetter for enterprise market research and scaled qualitative insights. More popular, showing significant momentum as a Medallia Agile Research competitor and alternative. Broader industry applicability but less focused on retail. Slightly lower ratings overall.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader alternative to a Medallia Agile Research competitor, suitable for various tasks beyond customer feedback. More affordable, especially for smaller businesses.Read more
Verint Voice of the CustomerBetter for contact centers needing real-time data analysis and API integration. A more cost-effective Medallia Agile Research alternative for some, but some users find the platform's backend slow and reporting inflexible.Read more
JiraBetter for project and task management. More suitable for software development teams. Primarily used for issue tracking and bug resolution.Read more
GoSurveyBetter fit for mid-sized businesses. Fewer features, only feedback modules. Lacks popup surveys, survey branching logic, and a dedicated survey builder.Read more
Medallia Agile Research FAQ
What is Medallia Agile Research and what does Medallia Agile Research do?
Medallia Agile Research, part of the Medallia Experience Management platform, helps businesses capture and analyze customer feedback. Its surveys and real-time reporting tools reveal customer sentiment, enabling improvements to customer experience, satisfaction, and loyalty. It's ideal for medium to large businesses.
How does Medallia Agile Research integrate with other tools?
Medallia Agile Research integrates with other tools in the Medallia Experience Management platform. It allows for a comprehensive view of customer experience by combining data from various sources. More specific integration details are limited.
What the main competitors of Medallia Agile Research?
Top alternatives to Medallia Agile Research include Qualtrics CoreXM, Verint Voice of the Customer, and Medallia Customer Experience. These competitors offer similar customer feedback and analysis features, catering to businesses seeking to improve customer experience and loyalty.
Is Medallia Agile Research legit?
Medallia Agile Research is a legitimate research tool. It's known for its user-friendly interface and robust reporting features, making it safe for gathering customer feedback. However, some users have reported occasional bugs and high pricing.
How much does Medallia Agile Research cost?
I couldn't find pricing details for Medallia Agile Research. Contact Medallia directly to discuss pricing options and determine if the product's value aligns with your budget. This will help you assess if the product is worth the investment for your specific needs.
Is Medallia Agile Research customer service good?
Customer reviews on Medallia Agile Research's customer service are mixed. Some praise the helpful and responsive support, while others report unresponsive customer service and difficulty getting refunds. Thorough research is recommended before committing.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.