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Masergy description
Masergy is a technology company offering managed network, cloud communication, and cybersecurity solutions for large businesses. Their services include SD-WAN, VoIP, call center infrastructure, and unified communications, all managed through a centralized platform. Masergy focuses on delivering a positive customer experience and comprehensive solutions for global enterprises with complex needs.
Who is Masergy best for
Masergy offers managed network, cloud communication, and cybersecurity solutions for large businesses. Services include SD-WAN, VoIP, call center tools, and unified communications. Masergy excels in providing a centralized platform and comprehensive solutions for complex, global needs.
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Best for medium to large enterprises (101+ employees), especially those with global operations.
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Ideal for technology and finance companies needing robust communication and security solutions.
Masergy features
| Supported Masergy offers real-time dashboards for monitoring key call center performance indicators. |
| Supported Masergy supports multi-channel integration, including email and social media. |
| Supported Masergy offers robust search functionality within its call handling and recording applications. |
| Supported Masergy offers internal chat through its Unity platform and UCaaS solutions. |
Masergy alternatives
AdaptivBetter fit for smaller businesses and those in healthcare, retail, hospitality, restaurant, or manufacturing. Has significantly more momentum in employee growth. A Masergy competitor and alternative.Read more
TalkdeskBetter fit for contact center operations in various industries seeking AI-powered solutions.Read more
Dialpad Ai VoiceBetter for smaller businesses needing AI-powered call features. Offers a user-friendly interface, integrations with popular business tools, and AI features like transcription and summaries. However, call quality might be inconsistent.Read more
BandwidthBetter for integrating voice, messaging, and 911 features directly into applications. A strong Masergy competitor for companies focused on communications APIs.Read more
Zoom WorkplaceBetter for smaller businesses and collaboration. Has strong momentum. Users praise ease of use and integrations but report occasional technical issues and complex setup.Read more
RibbonBetter for small businesses and medium businesses. Also a good fit for the software, healthcare, and finance industries. Has significantly more momentum.Read more
Masergy FAQ
What is Masergy and what does Masergy do?
Masergy provides managed network, cloud communication, and cybersecurity solutions for large businesses. They offer SD-WAN, VoIP, call center infrastructure, and unified communications, managed through a centralized platform. Masergy aims to deliver a seamless customer experience and comprehensive solutions for complex global enterprise needs.
How does Masergy integrate with other tools?
Masergy integrates with popular business tools through its APIs and pre-built integrations. They offer a centralized platform to manage network services, cloud communications, and security solutions. More specific integration details are limited.
What the main competitors of Masergy?
Masergy competes with Adaptiv, Talkdesk, Dialpad Ai Voice, Bandwidth, Zoom Workplace, and Ribbon. These alternatives offer similar services such as SD-WAN, cloud communication, and unified communications. They target businesses of various sizes with a focus on reliable service and advanced features.
Is Masergy legit?
Masergy is a legitimate company offering managed network, cloud communication, and cybersecurity solutions. They are known for providing reliable service and innovative technology, particularly for large enterprises with complex needs seeking secure and efficient communication solutions.
How much does Masergy cost?
I could not find pricing information for Masergy. Contact their sales team to get a customized quote based on your specific business needs. Consider exploring alternative options if budget is a primary concern.
Is Masergy customer service good?
Customer reviews on Masergy's customer service are mixed. Some praise the quick and helpful support, particularly for internet and phone systems. Others cite untrained staff, slow response times, and difficulty with implementations as significant drawbacks.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.