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Bandwidth description
Bandwidth is a cloud-based communication platform designed for businesses to add voice, text messaging, and 911 emergency calling features to their software and applications. They own and operate a global network for reliable call quality and offer tools to manage and automate your communication needs. Bandwidth is suitable for businesses of all sizes, but their client list includes well-known, global companies. They are recognized in the industry for their reliable service and global reach.
Who is Bandwidth best for
Bandwidth is a cloud communication platform ideal for businesses needing voice, messaging, and 911 features in their applications. Users praise Bandwidth's reliable call quality, global reach, and helpful customer support. However, some find the interface cumbersome and billing unclear. If your business prioritizes reliable global communication, Bandwidth may be a good fit.
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Best for small, medium, and enterprise businesses.
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Ideal for Software, IT, and Telecommunications companies.
Bandwidth features
| Supported Bandwidth offers Voice Insights with detailed metrics and APIs for analyzing communication usage. |
| Supported Bandwidth offers global voice and messaging delivery in 65+ countries. |
| Supported Bandwidth offers a Voice Calling API with features like conferencing and call control. |
| Supported Bandwidth offers a robust SMS API for sending and receiving text messages. |
| Supported Bandwidth offers a dedicated Emergency Calling API. |
| Supported Bandwidth supports communication workflow automation via its APIs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Bandwidth reviews
We've summarised 507 Bandwidth reviews (Bandwidth Capterra reviews and Bandwidth G2 reviews) and summarised the main points below.
- Responsive and helpful customer support and account management
- Easy-to-use website and portal for number management and ordering
- Reliable call quality and network performance
- Extensive global reach and coverage
- Competitive pricing for voice and messaging services
- Non-intuitive interface and separate E911 portal are cumbersome
- A2P SMS program rollout and management is unclear and inefficient
- Hidden fees and lack of billing transparency
- Inconsistent account management and communication
- Limited number availability in some rural areas
Bandwidth pricing
The commentary is based on 48 reviews from Bandwidth Capterra reviews and Bandwidth G2 reviews.
Bandwidth's pricing is generally viewed as competitive and cost-effective, offering good value. Some users mention cost savings and affordable rates, while others find certain services expensive, especially international rates. A few users desire more transparent pricing information upfront.
Users sentiment
See the Bandwidth pricing page.
Bandwidth alternatives
bandwidth vs TwilioMore suitable for companies focused on diverse communication channels beyond voice and SMS. Has broader industry applicability across various sectors like healthcare, finance, and e-commerce. Shows greater momentum in website traffic growth, making it a faster-growing Bandwidth competitor and alternative.Read more
Ozonetel CloudAgentMore focused on call center features, AI-powered voicebots and intelligent call routing. Boasts high customer satisfaction and CRM integrations. Has more momentum based on employee growth.Read more
OnSolveBetter for larger organizations. More focused on emergency and critical communications. Has a mobile app for data exchange on iOS and Android. Website traffic is growing faster, but employee count is shrinking more rapidly. Consider this Bandwidth competitor if multi-channel communication (voice, SMS, email, push) is a priority.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on streamlining sales processes. A good HubSpot Sales Hub alternative for those seeking a user-friendly interface and integrated tools.Read more
MasergyBetter fit for larger enterprises. Has more momentum based on website traffic and employee growth.Read more
Hyper-ReachBetter for sending emergency alerts and urgent notifications. More user-friendly interface. Good for government. Positive pricing sentiment.Read more
Bandwidth FAQ
What is Bandwidth and what does Bandwidth do?
Bandwidth is a cloud communications platform providing businesses with APIs and tools for adding voice, messaging, and 911 features to their applications. They operate a global network, offering reliable call quality and automation tools for managing communications. Bandwidth serves businesses of all sizes, including large global enterprises.
How does Bandwidth integrate with other tools?
Bandwidth integrates with other tools through its robust APIs. The Voice, Messaging, and Emergency Calling APIs allow developers to embed communication features directly into applications. This enables seamless workflows and automation.
What the main competitors of Bandwidth?
Top alternatives to Bandwidth include Twilio, Nextiva, and Podium. Twilio offers similar cloud communication features. Nextiva bundles communications with contact center software. Podium focuses on communication and marketing tools for local businesses.
Is Bandwidth legit?
Bandwidth is a legitimate cloud communication platform. User reviews praise Bandwidth's reliable call quality and global reach. However, some users mention a non-intuitive interface and billing transparency issues. Consider these factors when evaluating if Bandwidth is safe and suitable for your needs.
How much does Bandwidth cost?
I couldn't find pricing details for Bandwidth. For the most current pricing information, it is recommended to visit the vendor's website.
Is Bandwidth customer service good?
Bandwidth's customer service receives positive feedback for its responsiveness and helpfulness, particularly with ticket resolution and account management. However, some users have reported inconsistencies with support, especially concerning porting and the A2P SMS program.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.