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ClickSend description
ClickSend is a cloud-based communication platform designed for businesses of all sizes. It allows you to send and receive faxes, emails, SMS messages, and even direct mail, all from one place. ClickSend aims to provide a reliable and secure way to manage business communications, eliminating the need for separate tools and streamlining workflows. You can send messages individually or to large contact lists. ClickSend offers flexible payment options and the ability to integrate with other business applications.
Who is ClickSend best for
ClickSend is a versatile cloud-based communication platform perfect for businesses needing streamlined messaging. Users praise its easy setup and cost-effective SMS services, especially for bulk messaging. However, some have noted difficulties managing text campaign replies and occasional slow customer support. ClickSend offers a centralized hub for fax, email, SMS, and direct mail, simplifying communication workflows.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, retail, consumer goods, manufacturing, education, and more.
ClickSend features
| Supported ClickSend allows sending bulk SMS messages to contact lists. |
| Supported ClickSend allows sending SMS messages globally, manually and automatically. |
| Supported ClickSend offers an SMS API with features like global messaging and delivery status checks. |
| Supported ClickSend integrates with various tools and platforms for seamless data flow and automation. |
| Supported ClickSend supports receiving faxes as PDF attachments via email. |
| Supported ClickSend supports receiving SMS messages, including inbound SMS handling and workflow integration. |
| Supported ClickSend offers global voice and messaging services with direct carrier connections in 200+ countries. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ClickSend reviews
We've summarised 108 ClickSend reviews (ClickSend Software Advice reviews, ClickSend TrustPilot reviews, ClickSend Capterra reviews and ClickSend G2 reviews) and summarised the main points below.
- Easy to set up and use, especially for bulk messaging.
- Cost-effective pricing for SMS services.
- Excellent customer support, responsive and helpful.
- Seamless integrations with various platforms, including Zapier and CRMs.
- Difficult to manage replies in text campaigns; no reminders or working URL links to conversations.
- Limited payment options; lacks PayPal integration.
- Slow customer support responses and difficulty reaching technical support.
- Bait-and-switch pricing model with undisclosed rate changes based on purchase amount.
ClickSend pricing
The commentary is based on 17 reviews from ClickSend Capterra reviews, ClickSend G2 reviews and ClickSend TrustPilot reviews.
ClickSend's pricing is generally considered cost-effective and a great value, especially for small businesses. Some users find the pay-as-you-go model appealing, while others note the cost per SMS can accumulate. A few users have mentioned it being expensive compared to other providers.
Users sentiment
See the ClickSend pricing page.
ClickSend alternatives
PodiumBetter for managing online reviews and automating customer interactions using AI. More focused on local businesses, especially those in automotive, aesthetics & wellness, home services, and retail. Has more momentum in terms of employee growth.Read more
ROUTEEOffers fewer communication channels, lacking fax and direct mail functionalities. Has significantly less momentum based on website traffic and employee growth. Some users report difficulties managing replies in text campaigns and pricing inconsistencies with ClickSend.Read more
Brevo Transactional EmailMore focused on transactional emails like order confirmations and password resets. Offers a free plan and is praised for ease of use and cost-effectiveness, but some users mention limitations with the email editor and automation setup.Read more
OverloopBetter for sales teams focused on outbound automation and lead generation. More suitable for small to medium businesses, especially in sales and marketing.Read more
Star2StarMore focused on voice, video, and messaging features. Has stronger website traffic growth momentum but slower employee growth. Lacks specific user reviews. A ClickSend alternative and competitor.Read more
Ozonetel CloudAgentMore call-center focused, providing features like automated dialing, IVR, and intelligent call routing. Boasts AI-powered voicebots and strong customer satisfaction. Has more momentum than ClickSend in terms of website traffic and employee growth.Read more
ClickSend FAQ
What is ClickSend and what does ClickSend do?
ClickSend is a cloud-based platform for sending and receiving SMS, email, fax, and direct mail. It offers bulk messaging, global communication, and integrations with various business applications. ClickSend is suitable for businesses of all sizes seeking a streamlined communication solution.
How does ClickSend integrate with other tools?
ClickSend integrates with various platforms and tools for seamless data flow and automation. It offers flexible options, allowing businesses to connect with their existing systems and streamline communication processes. This improves workflow efficiency and centralizes communication management.
What the main competitors of ClickSend?
Alternatives to ClickSend include Podium, Routee, Ozonetel CloudAgent, Mailchimp, Close, and Crexendo. These competitors offer similar features such as SMS marketing, email campaigns, and communication automation. They target businesses seeking streamlined workflows and enhanced customer engagement.
Is ClickSend legit?
ClickSend is a legitimate cloud-based communication platform. User reviews praise its ease of use and cost-effective pricing for SMS services. However, some users have reported difficulties managing replies in text campaigns and slow customer support responses. Overall, ClickSend offers reliable communication features with some areas for improvement.
How much does ClickSend cost?
ClickSend does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific needs and volume.
Is ClickSend customer service good?
ClickSend's customer service receives mixed reviews. While some praise the helpful and responsive support team, others report slow response times, difficulty reaching technical support, and unhelpful chat representatives. Some customers have had very negative experiences, describing support as "pathetic" and "terrible".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.