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Loris description
Loris analyzes customer conversations from support interactions like calls, chats, and emails. This helps businesses understand customer feedback to improve service, make better decisions, and guide support agents in real-time. Its AI-powered software provides insights into customer satisfaction, identifies common issues, and offers automated quality assurance for support teams. Loris works across various industries and integrates with existing customer service platforms.
Who is Loris best for
Loris is an AI-powered conversation analysis software designed for medium-sized businesses across various industries. It analyzes customer support interactions (calls, chats, emails) to extract actionable insights, improve service, and guide support agents in real-time. Loris helps identify common customer issues and automates quality assurance.
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Best for medium-sized businesses.
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Suitable for various industries.
Loris features
| Supported Loris uses AI to analyze conversations, identify key themes, and extract insights. |
| Supported Loris analyzes calls in real time to provide insights and improve service. |
| Supported Loris uses AI to analyze conversations, providing insights into sentiment, trends, and customer behavior. |
| Supported Loris automates quality assurance, including agent performance evaluation and customizable policies that can assess script adherence. |
Loris alternatives
Salesforce Service CloudBetter fit for enterprise companies. More widely adopted with a larger user base. Offers a wider range of integrations. Has more established brand recognition as a Salesforce competitor. Negative pricing sentiment.Read more
Enthu.aiBetter for evaluating and coaching sales and customer support agents. A strong Loris alternative for smaller businesses, especially those relying on phone calls. Highly rated by users for ease of use and helpful customer support.Read more
Qualtrics Customer ExperienceBetter for enterprise companies. Geared towards broad feedback gathering across various channels, not support conversations. Has slower momentum. Users praise ease of use and data visualization but dislike reporting limitations and pricing. A Qualtrics Customer Experience competitor and alternative.Read more
Gainsight Customer SuccessBetter for enterprise companies. Focuses on customer success and revenue growth, not support improvement. A Gainsight Customer Success alternative for software companies.Read more
Dialpad Ai VoiceBetter for larger organizations needing streamlined communication and AI insights. Popular business tool integrations and robust features. More established, with slower growth but more user reviews.Read more
Verint Voice of the CustomerBetter for enterprise companies. Focuses on surveys and feedback collection across multiple channels. Well-regarded customer support. Users mention slow backend response times and reporting limitations as drawbacks. A Verint Voice of the Customer alternative for mid-sized businesses.Read more
Loris FAQ
What is Loris and what does Loris do?
Loris is an AI-powered conversation analysis software designed to help businesses improve customer service. It analyzes customer support interactions, like calls, chats, and emails, to identify key insights, improve agent performance, and enhance customer satisfaction. Loris offers real-time call analysis and automated quality assurance.
How does Loris integrate with other tools?
Loris integrates with your existing customer service platforms to analyze conversations from various sources like calls, emails, and chats. This allows for real-time insights and streamlined workflows within your current support infrastructure.
What the main competitors of Loris?
Top alternatives to Loris include Enthu.ai for AI-powered conversation analysis, Qualtrics Customer Experience for comprehensive customer feedback analysis, and Salesforce Service Cloud for all-in-one customer service management. Other competitors include Gainsight Customer Success, Dialpad Ai Voice, and Verint Voice of the Customer.
Is Loris legit?
Yes, Loris is a legitimate software product that helps businesses analyze customer conversations to improve service and decision-making. It uses AI to provide real-time insights and automated quality assurance for support teams, improving agent performance and customer satisfaction.
How much does Loris cost?
Loris pricing is not publicly available. Contact Loris directly to obtain a quote and determine if the product and its features are worth the investment for your needs.
Is Loris customer service good?
Customers praise Loris's exceptional customer support, highlighting the team's responsiveness, helpfulness, and willingness to understand their needs. They appreciate the personalized walkthroughs and proactive communication regarding timelines and expectations. Some users mention the ongoing support provided by the Loris team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.