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Loop Feedback description
Loop Feedback is a customer experience management tool that lets you create and send surveys across different channels like email, SMS, and even kiosks. It's designed to help you understand customer satisfaction and loyalty by analyzing feedback in real-time. You can track metrics like Net Promoter Score and measure customer effort. Loop Feedback also offers tools for closing the feedback loop by automating actions based on responses, helping you resolve issues quickly and improve customer experience.
Who is Loop Feedback best for
Loop Feedback is a customer experience management tool ideal for medium-sized businesses seeking to improve customer satisfaction and loyalty. It offers real-time feedback analysis, NPS tracking, and automated actions based on responses. Create and send surveys across various channels like email, SMS, and kiosks. With features like text messaging, ticketing systems, and real-time dashboards, Loop helps you close the feedback loop efficiently.
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Best for medium-sized businesses.
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Suitable for various industries.
Loop Feedback features
| Supported Loop supports custom dashboards and real-time feedback analysis for optimizing business operations. |
| Supported Loop supports text messaging, allowing communication without app downloads. |
| Supported Loop Feedback offers robust ticketing features to manage and track customer issues efficiently. |
| Supported Loop Feedback dashboards provide real-time results. |
Loop Feedback alternatives
loop-feedback vs Zonka FeedbackBetter suited for larger companies and diverse industries. Has broader integrations, includes AI-powered surveys, omnichannel feedback, and offers more substantial user feedback data. Growing faster than Loop Feedback.Read more
RefinerBetter fit for software companies. Has more momentum based on website traffic and employee growth. More G2 reviews.Read more
Hello CustomerBetter for mid-size and enterprise businesses. Has more website traffic momentum but slower employee growth. Focuses on AI-powered analysis for retail, finance, and utilities.Read more
HubbleBetter for gathering product development feedback. Geared towards product teams, UX designers, and researchers. Has stronger momentum. Higher rated by users.Read more
WisebackUses AI-powered analysis and has more momentum. A Loop Feedback competitor focused on closing the feedback loop and improving customer loyalty.Read more
Loop Feedback FAQ
What is Loop Feedback and what does Loop Feedback do?
Loop Feedback is a customer experience management tool that helps businesses understand customer satisfaction and loyalty. It allows you to create and send surveys across various channels, track key metrics, and automate actions based on responses to close the feedback loop efficiently.
How does Loop Feedback integrate with other tools?
Loop Feedback integrates with popular tools through its API and offers integrations for email, SMS, and kiosk deployments. It supports custom dashboards and real-time feedback analysis for optimizing business operations. More specific integration details are not readily available.
What the main competitors of Loop Feedback?
Top alternatives to Loop Feedback include Zonka Feedback, Refiner, SurveySense, Hello Customer, Hubble, and Wiseback. These competitors offer similar customer experience management features, including surveys, feedback analysis, and reporting tools. They cater to various business sizes and industries.
Is Loop Feedback legit?
Loop Feedback appears to be a legitimate platform. It offers customer experience management tools including surveys, feedback analysis, and reporting. G2 gives it a 4.5/5 rating, but more reviews would increase confidence. Consider exploring alternatives like Zonka Feedback or Refiner for comparison.
How much does Loop Feedback cost?
I couldn't find pricing details for Loop Feedback. For the most current information on product pricing and whether it fits your budget, visit the vendor's website.
Is Loop Feedback customer service good?
Users praise Loop Feedback's friendly staff and great interface. However, occasional glitches causing delays have been reported. Overall, the customer service seems generally positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.