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Konnect Insights description
Konnect Insights is an all-in-one customer experience platform for mid-sized and larger businesses. It helps you understand what customers are saying about your brand online, analyze their feedback, and improve your overall online presence. Think of it as a central hub to listen to conversations about your brand and learn from them. You can track brand mentions, manage your social media, analyze competitor activity, and even spot potential crises before they erupt. It offers tools for social listening, reputation management, customer relationship management, and analytics, all in one place.
Who is Konnect Insights best for
Konnect Insights is a customer experience platform for mid-sized and larger businesses. It offers social listening, reputation management, CRM, and analytics tools. Users can track brand mentions, manage social media, analyze competitor activity, and identify potential crises. Konnect Insights is best for companies looking to centralize their online presence management and improve customer experience.
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Best for medium businesses (101-1000 employees) and large enterprises (1001+ employees).
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Suitable for businesses across all industries.
Konnect Insights features
| Supported Konnect Insights allows scheduling and publishing content across various social media platforms. |
| Supported Konnect Insights supports influencer discovery and analysis based on relevance, reach, and engagement. |
| Supported Konnect Insights supports multi-channel customer interactions, including social media, email, and chat. |
| Supported Konnect Insights identifies trends via social listening and real-time monitoring. |
Konnect Insights pricing
The commentary is based on 1 reviews from Konnect Insights G2 reviews.
Konnect Insights' pricing details are not readily available. Contact their sales team for a customized quote. Consider exploring alternative social listening tools if budget is a primary concern.
See the Konnect Insights pricing page.
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Konnect Insights has a free trial.
Starter
Ideal for small teams, offering essential CX tools like ticketing, social care, and automation.
Professional
Designed for growing businesses, featuring advanced listening, multi-channel support, and enhanced workflow customization.
Advanced
Perfect for large teams, delivering AI-driven insights, robust automation, and comprehensive omni-channel engagement.
Konnect Insights alternatives
LocobuzzLocobuzz is growing faster and offers a user-friendly interface with real-time monitoring and AI-powered sentiment analysis. However, some users report occasional slowdowns and complex reporting features. It's a better fit for software, IT, telecommunications, marketing, and advertising businesses. It is a strong Konnect Insights competitor and a good alternative.Read more
Sprinklr SocialBetter for larger enterprises with complex social media strategies. Has slower momentum based on employee growth. More focus on established industries like retail, ecommerce and consumer goods.Read more
Sprout SocialMore suitable for marketing and advertising. Has slower momentum based on LinkedIn employee growth. Users report issues with data accuracy and Instagram integration.Read more
HootsuiteBetter for small to medium businesses. Has broader industry applicability. Growing faster. A Konnect Insights competitor and alternative.Read more
NuelinkBetter for entrepreneurs and small to medium businesses. Excellent user reviews praise ease of use and automation features. Integrates with TikTok and Pinterest. More affordable starting price.Read more
Listen360More focused on customer feedback and reputation management. Better for service industries, especially home services, fitness, and children's services. Has more user reviews and a larger online presence but slower employee growth. Users love its ease of use and automated feedback but dislike the outdated interface and limited integrations.Read more
Konnect Insights FAQ
What is Konnect Insights and what does Konnect Insights do?
Konnect Insights is a customer experience platform that helps businesses track brand mentions, manage social media, analyze competitor activity, and identify potential crises. It offers social listening, reputation management, CRM, and analytics tools, ideal for mid-sized and larger businesses seeking to improve their online presence.
How does Konnect Insights integrate with other tools?
Konnect Insights integrates with various SaaS platforms through its marketplace. This includes popular tools, enhancing its capabilities for social listening, reputation management, and customer relationship management. More specific integration details are not readily available.
What the main competitors of Konnect Insights?
Key competitors of Konnect Insights include Locobuzz, Sprinklr Social, Sprout Social, Hootsuite, Nuelink, and Listen360. These platforms offer similar features for social listening, reputation management, and customer experience management, catering to various business sizes and needs.
Is Konnect Insights legit?
Konnect Insights is a legitimate customer experience platform. It's safe and offers features like social listening and reputation management. Reviews on G2 and TrustPilot show an average rating, indicating a mixed user experience. Consider exploring alternatives like Locobuzz or Sprout Social based on your specific needs.
How much does Konnect Insights cost?
Konnect Insights offers three paid plans: Starter at $39/month, Professional at $79/month, and Advanced at $119/month. Pricing is user-based, and a free trial is available. Add-on pricing is not publicly available.
Is Konnect Insights customer service good?
Konnect Insights receives positive feedback for its helpful and responsive customer support team. Users appreciate the team's knowledge and availability to address questions and resolve issues efficiently. However, some users mention occasional slow performance and suggest improvements in ticket queuing speed.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.