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Knowlarity Cloud Contact Center description
Knowlarity Cloud Contact Center is a cloud-based communication platform for businesses of all sizes. It offers various communication solutions like virtual numbers, IVR systems, and call routing, all designed to manage customer interactions efficiently. The platform boasts features like CRM integration, multi-channel communication, and detailed data insights. While its primary focus is Southeast Asian and Middle Eastern markets, Knowlarity provides scalable solutions adaptable to different business needs.
Who is Knowlarity Cloud Contact Center best for
Knowlarity Cloud Contact Center offers a comprehensive suite of cloud communication tools for businesses of all sizes, especially in Southeast Asia and the Middle East. It provides features like virtual numbers, IVR, call routing, and CRM integrations to streamline customer interactions. With multi-channel communication support (calls, SMS, WhatsApp) and detailed analytics, Knowlarity helps businesses enhance customer engagement and optimize communication workflows.
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Ideal for small businesses (1-100 employees), medium businesses (101-1000 employees), and large enterprises (1001+ employees).
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Designed for businesses across all industries.
Knowlarity Cloud Contact Center features
| Supported Multi-level IVR is supported, enabling customized phone trees for efficient call routing. |
| Supported Knowlarity supports calls, SMS, and WhatsApp. |
| Supported Knowlarity offers advanced call routing, including skill-based routing and IVR integration. |
| Supported Knowlarity supports CRM integration with popular platforms like Zoho, Salesforce and others. |
| Supported Knowlarity offers automated call answering and routing via its IVR and call management features. |
| Supported Knowlarity offers toll-free numbers to improve customer reach. |
| Supported Knowlarity provides intelligent reporting and analytics, empowering data-driven decisions. |
Knowlarity Cloud Contact Center pricing
The commentary is based on 1 reviews from Knowlarity Cloud Contact Center G2 reviews.
Knowlarity offers competitive pricing and is generally considered cheaper than other cloud contact center solutions. However, some users have mentioned ongoing billing issues despite experiencing problems with the product and support.
See the Knowlarity Cloud Contact Center pricing page.
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Knowlarity Cloud Contact Center has a free trial.
Unlimited Contact Center Plan
Unlimited Inbound Contact Center
Unlimited Contact Center Plan
Inbound & Outbound Contact Center
Unlimited Contact Center Plan
Inbound & Outbound Contact Center with lead management (Tentacle)
Softphone Solution with MPLS
Unlimited Inbound Contact Center
Softphone Solution with MPLS
Unlimited Inbound + Outbound Contact Center
Softphone Solution with WebRTC
Unlimited Inbound + Paid Outbound for 10 agents
Softphone Solution with WebRTC
Unlimited Inbound + Outbound for 10 agents
Missed Call
Monthly Plan with application rental/missed call number for Rs 5,000 per month, FREE 2 Lakh missed calls per month
Toll Free Number
Basic Plan with FREE monthly incoming 500 minutes, FREE monthly outgoing 400 minutes
Toll Free Number
Advance Plan with FREE monthly incoming 500 minutes, FREE monthly outgoing 1200 minutes
Toll Free Number
Premium Plan with FREE monthly incoming 500 minutes, FREE monthly outgoing 5,000 minutes
Prepaid
Advance Plan with Call Recording for 3 Months, 5 User Included, 10 Channels Included, FREE monthly 1200 minutes, 1 Virtual Numbers
Prepaid
Premium Plan with Call Recording for 12 Months, 10 User Included, 20 Channels Included, FREE monthly 5,000 minutes, 1 Virtual Numbers
Prepaid
Premium Plus Plan with Call Recording for 12 Months, 20 User Included, 40 Channels Included, FREE monthly 10,000 minutes, 1 Virtual Numbers
Knowlarity Cloud Contact Center alternatives
Google CloudBetter for larger enterprises with complex cloud needs. Wider industry applicability. More user-friendly with better documentation, but more expensive and complex pricing. Stronger security features and data protection.Read more
LeadSquared Sales + Mobile CRMBetter for sales automation and lead management. A better Knowlarity competitor for finance, education, healthcare, marketing, professional services, retail, and software companies. Has a good mobile app, although it has some bugs and limited functionality. It is growing faster.Read more
AWS CloudBetter fit for companies needing cloud storage, a machine learning platform, autoscaling, AWS integration, and AI-powered assistants. Has significantly more momentum. More suitable for Software, IT & Telecommunications, but less suitable for Healthcare, Wellness & Pharma, Non-profit & Government and Professional Services.Read more
Zoho CRMBetter for mid-size to large businesses. Wider industry applicability. Has more momentum based on website traffic and employee growth. Users highlight its clean interface, easy integration with other Zoho products, customizability, and affordability. However, some users mention issues with duplicate data, customer support, a steep learning curve, and limited mobile app functionality. A Knowlarity alternative and competitor.Read more
Zendesk SellBetter for sales teams needing CRM and helpdesk integration. Has stronger momentum in terms of website traffic and employee growth. A popular Knowlarity alternative and competitor.Read more
TalkdeskBetter for larger businesses needing AI-powered customer experience enhancements. Has stronger momentum and offers helpdesk integration and real-time dashboards. However, users report some issues with call statistics and the mobile app. A Knowlarity competitor and alternative.Read more
Knowlarity Cloud Contact Center FAQ
What is Knowlarity Cloud Contact Center and what does Knowlarity Cloud Contact Center do?
Knowlarity Cloud Contact Center is a cloud-based platform offering communication solutions like virtual numbers, IVR, and call routing. It features CRM integrations, multi-channel communication, and data insights, catering to businesses of all sizes, primarily in Southeast Asia and the Middle East.
How does Knowlarity Cloud Contact Center integrate with other tools?
Knowlarity Cloud Contact Center integrates with popular CRM platforms like Zoho and Salesforce. It also supports multi-channel communication through calls, SMS, and WhatsApp, enhancing its flexibility and reach.
What the main competitors of Knowlarity Cloud Contact Center?
Alternatives to Knowlarity Cloud Contact Center include Talkdesk, Zendesk Sell, Zoho CRM, AWS Cloud, Google Cloud, and LeadSquared Sales + Mobile CRM. These competitors offer similar features such as call routing, CRM integrations, and analytics.
Is Knowlarity Cloud Contact Center legit?
Yes, Knowlarity Cloud Contact Center is a legitimate cloud-based contact center solution. It offers features like multi-channel communication, CRM integrations, and IVR. Knowlarity primarily serves Southeast Asian and Middle Eastern markets.
How much does Knowlarity Cloud Contact Center cost?
Knowlarity Cloud Contact Center offers various plans starting from ₹1999/month for unlimited inbound calls and going up to ₹3499/month for inbound, outbound calls, and lead management. They also offer softphone solutions, missed call services, and toll-free numbers with varying pricing. Contact Knowlarity for detailed product pricing and to determine if the product is worth it for your business needs.
Is Knowlarity Cloud Contact Center customer service good?
Knowlarity's customer service receives mixed reviews. While some praise the knowledgeable and responsive support team, others report poor onboarding and integration support, lengthy setup procedures, and difficulty getting timely responses to technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.