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Keela description
Keela is a donor management and fundraising software designed for nonprofits. It helps you manage donor information, track donations, and raise more money with tools like email marketing, online donation forms, and donor journey automation. Keela also provides insights into your fundraising performance with reporting and dashboards. It integrates with other tools you might already use, and its pricing is based on the number of contacts you have.
Who is Keela best for
Keela is a user-friendly fundraising and donor management platform ideal for nonprofits. Users praise its intuitive interface, communication tools, and reporting features. However, some have reported issues with credit card processing and duplicate contact management. Keela offers robust contact management, email marketing, and online donation forms, making it a valuable tool for streamlining fundraising efforts and improving donor engagement.
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Best fit for small nonprofits, but suitable for medium and large organizations.
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Ideal for nonprofits, particularly those focused on healthcare, wellness, and government services.
Keela features
| Supported Keela supports sending bulk emails and newsletters to donors. |
| Supported Keela automatically generates and sends donation receipts. |
| Supported Keela tracks donation history, including date, amount, and type. |
| Supported Keela supports recurring donations with automated payments and tracking. |
| Supported Keela offers robust reporting and analytics, including custom dashboards and AI-powered donor insights. |
| Supported Keela allows creating and managing online donation forms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Keela reviews
We've summarised 312 Keela reviews (Keela GetApp reviews, Keela Software Advice reviews, Keela Capterra reviews and Keela G2 reviews) and summarised the main points below.
- User-friendly interface praised for its intuitive design and ease of navigation.
- Integrated communications tools for email marketing and donor messaging.
- Comprehensive contact management capabilities, including tagging, segmentation, and interaction tracking.
- Robust reporting features for monitoring fundraising performance and generating insights.
- Excellent and responsive customer support, readily available through email and chat.
- Credit card processing failures, especially during fundraising events, impacting donations and donor experience.
- Difficulty managing duplicate contacts, including variations in names and company affiliations.
- Lack of a readily available phone support option, leading to delays in issue resolution.
- Limited customization for financial reporting and integration with specific accounting systems.
- Tiered membership systems and mobile device access are not adequately supported.
Keela pricing
The commentary is based on 38 reviews from Keela Capterra reviews, Keela G2 reviews and Keela Software Advice reviews.
Keela is considered affordable and cost-effective, especially for small nonprofits. Users appreciate its reasonable pricing and scalable plans. However, some find the paid add-ons and contact tier pricing limiting for growing organizations. Overall, the pricing is viewed favorably, offering good value.
Users sentiment
See the Keela pricing page.
Keela alternatives
DonorPerfectBetter for education and media organizations. A Keela alternative with robust reporting but potentially cumbersome report creation.Read more
BloomerangBetter for donor retention and reporting. More applicable to various industries like Finance, Banking & Insurance, Education, Real Estate & Construction, Media & Entertainment, Software, IT & Telecommunications, and Legal. A Keela competitor growing slower.Read more
DonorDockBetter fit for smaller nonprofits in the USA seeking simplicity and transparent pricing. No platform fees.Read more
VirtuousBetter for personalized messaging and pledge management. Pricier and implementation can be more difficult. Users report slower support responses. A Keela competitor and alternative.Read more
QuickBooks OnlineBetter for for-profit businesses needing accounting software. A Keela alternative, QuickBooks Online offers broader industry applicability but lacks specific nonprofit features.Read more
ChMeetingsBetter for churches seeking affordable and user-friendly software. More focused on church-specific features like member management, event check-in, and service planning. Stronger customer support.Read more
Keela FAQ
What is Keela and what does Keela do?
Keela is a donor management and fundraising software for nonprofits. It helps manage donor information, track donations, automate communications, and gain fundraising insights through reporting and dashboards. Keela integrates with other tools and offers pricing based on the number of contacts.
How does Keela integrate with other tools?
Keela integrates with various tools to enhance its functionality, including QuickBooks Online for accounting, and other platforms for email marketing and data management. This connectivity streamlines workflows and improves efficiency for nonprofits.
What the main competitors of Keela?
Keela's main competitors include DonorPerfect, Bloomerang, Virtuous, and DonorDock. These alternatives offer similar features for donor management, fundraising, and nonprofit operations. Other options like MonkeyPod and QuickBooks Online provide more general business management tools.
Is Keela legit?
Keela is a legitimate donor management software. It's generally considered safe and reliable, with positive reviews for its user-friendly interface and integrated communication tools. However, some users have reported credit card processing issues and difficulties managing duplicate contacts.
How much does Keela cost?
I couldn't find pricing details for Keela. For the most current pricing information, it's best to visit Keela's website or contact their sales team directly. This will allow you to determine if Keela is worth the investment for your needs.
Is Keela customer service good?
Keela's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced difficulties, particularly with the lack of phone support and slow response times for complex issues. Some users mention positive interactions and quick issue resolution via email and chat, but others express frustration with payment processing problems and difficulty getting timely help.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.