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DonorDock description
DonorDock is a donor management software designed for small to midsize nonprofits in the USA. It offers a user-friendly platform to manage contacts, donations, fundraising campaigns, and donor communications. Key features include online giving pages, email and text message marketing, reporting, and integrations with other tools. DonorDock stands out for its simplicity, transparent pricing with no platform fees, and strong customer support. It aims to streamline donor management, saving nonprofits time and money.
Who is DonorDock best for
DonorDock is a user-friendly donor management software praised for its transparent pricing and excellent customer support. Nonprofits appreciate its ease of use and robust reporting features, while some users mention limitations in website flexibility and customization options. It's ideal for small to midsize organizations seeking an affordable and efficient solution.
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Best fit for small to midsize nonprofits.
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Ideal for nonprofits in the USA.
DonorDock features
| Supported DonorDock supports sending bulk emails and newsletters to donors via built-in features. |
| Supported DonorDock supports storing contact details like name, phone, address, and email. |
| Supported DonorDock allows creating and managing online donation forms, including custom giving pages and embeddable forms. |
| Supported DonorDock allows accepting donations online via embeddable forms. |
| Supported DonorDock allows generating reports and filtering contacts based on criteria like donor status, stage, type, and badges. |
| Supported DonorDock integrates with various tools to automate data collection and compliance processes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
DonorDock reviews
We've summarised 159 DonorDock reviews (DonorDock Capterra reviews and DonorDock G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Excellent and responsive customer support.
- Transparent and affordable pricing with no platform fees.
- Seamless integration with Stripe and PayPal.
- Helpful "smart response" and "nudges" features.
- Robust reporting features for donations and donor activity.
- Effective email marketing tools and customizable templates.
- Easy data import and implementation process.
- Helpful training videos and resources.
- Limited website development flexibility and responsiveness.
- 10-digit text-to-give number is cumbersome.
- Lacks customizable pipelines for tracking relationships.
- Limited customization options for data fields.
- Limited email marketing features compared to dedicated email marketing platforms.
- Donor login page is only available for monthly donors.
- Event management and ticketing requires a separate system.
- Some reporting limitations and minor bugs.
- Inaccurate duplicate contact merging.
DonorDock pricing
The commentary is based on 32 reviews from DonorDock Capterra reviews and DonorDock G2 reviews.
DonorDock is praised for its affordability and fair pricing, especially for small to medium-sized nonprofits. Users frequently highlight its cost-effectiveness and value, often comparing it favorably to more expensive alternatives. The single, all-inclusive price, regardless of database size, is also appreciated.
Users sentiment
See the DonorDock pricing page.
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DonorDock has a free plan.
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DonorDock has a free trial.
Free
The Free plan is suitable for individuals or organizations just starting with basic donor management needs.
Lite
The Lite plan is a budget-friendly option for small nonprofits or organizations with limited staff.
Essentials
The Essentials plan is the most popular option, ideal for growing nonprofits seeking comprehensive features.
Professional
The Professional plan is designed for established nonprofits requiring advanced features, higher usage limits, and premium support.
DonorDock alternatives
BloomerangBetter for donor retention and reporting. Has broader industry applicability and is growing faster. More customizable reports and integrations, but email marketing features may be less comprehensive. A strong DonorDock competitor for small to medium nonprofits.Read more
DonorPerfectBetter suited for larger organizations. Has stronger momentum. Reporting features are powerful but complex. Online forms are less user-friendly. Some QuickBooks integration issues reported.Read more
KeelaBetter fit for larger organizations. Has more momentum but shrinking employee base. Users report credit card processing failures and contact management issues.Read more
GivebutterGivebutter has broader appeal, supporting nonprofits of all sizes. It offers a free plan, although optional tips are encouraged. Givebutter is growing faster and boasts excellent customer service. However, some users find the suggested tip amounts excessive and report limited customization options. It also has some difficulties integrating with popular CRM platforms.Read more
VirtuousBetter for larger organizations. Offers pledge management, personalized messaging, and automated receipts. More automation features and comprehensive data management. However, more expensive and users report slower support responses and some feature limitations. A strong DonorDock competitor for enterprise nonprofits.Read more
QuickBooks OnlineBetter for for-profit businesses needing accounting features. A QuickBooks Online alternative, DonorDock, focuses on donor management for nonprofits.Read more
DonorDock FAQ
What is DonorDock and what does DonorDock do?
DonorDock is a user-friendly donor management software for small to midsize nonprofits. It simplifies fundraising with features like online giving, contact management, email marketing, and reporting. DonorDock is praised for its transparent pricing, no platform fees, and excellent customer support.
How does DonorDock integrate with other tools?
DonorDock integrates with various tools, including Stripe and PayPal for online donations. It also connects with other platforms to automate data collection and compliance processes, streamlining workflows for nonprofits.
What the main competitors of DonorDock?
DonorPerfect, Bloomerang, Keela, Givebutter, Virtuous, and MonkeyPod are all strong competitors to DonorDock. They offer similar features like donor management, online giving, and reporting, catering to various nonprofit needs and budgets.
Is DonorDock legit?
DonorDock is a legitimate and safe donor management software. It receives positive reviews for its user-friendly interface, transparent pricing, and excellent customer support. Users appreciate its robust features and ease of use.
How much does DonorDock cost?
DonorDock's pricing includes a free plan, and paid plans starting at $100/month for the Lite plan, $300/month for Essentials, and $450/month for Professional. Additional emails are available as a paid add-on. Is DonorDock worth it? Consider your needs and budget to determine the best plan.
Is DonorDock customer service good?
DonorDock's customer service is frequently praised in reviews. Users highlight the prompt, helpful, and friendly support team, describing their responsiveness as "excellent" and interactions as "like working with friends." This personalized assistance, even for free users, contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.