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Neon CRM description
Neon CRM is a cloud-based software designed to help nonprofits manage relationships with their donors and members. It offers tools to manage fundraising campaigns, events, email communications, and more. With its automation features, Neon CRM helps streamline tasks like email marketing, volunteer management, and payment processing, freeing up time for nonprofits to focus on their mission. It is suitable for small to midsize organizations looking for an all-in-one solution.
Who is Neon CRM best for
Neon CRM is a user-friendly platform ideal for small to midsize nonprofits seeking to streamline donor management, fundraising, and communications. Users praise its comprehensive features and reporting capabilities. However, some have noted slow customer support and difficulties with email template customization. Consider Neon CRM if your organization needs robust donor management tools and you prioritize ease of use.
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Best for small to midsize nonprofits.
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Ideal for nonprofits focused on donor management and fundraising.
Neon CRM features
| Supported Neon CRM allows sending bulk emails and newsletters via its built-in platform. |
| Supported Neon CRM allows posting, managing, and tracking volunteer opportunities. |
| Supported Neon CRM tracks donation history, including date, amount, and type. |
| Supported Neon CRM allows segmenting donors based on giving history, interests, and demographics. |
| Supported Guests can be registered as attendees. |
| Supported Neon CRM allows creating custom donation forms that support various payment options. |
| Supported Neon CRM supports recurring billing and membership management through auto-renewals and integrations with payment processors. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Neon CRM reviews
We've summarised 853 Neon CRM reviews (Neon CRM GetApp reviews, Neon CRM Software Advice reviews, Neon CRM Capterra reviews and Neon CRM G2 reviews) and summarised the main points below.
- User-friendly interface, praised for ease of use and navigation.
- Comprehensive features for managing donations, memberships, and events.
- Regular platform updates and improvements based on user feedback.
- Robust reporting capabilities, allowing for customized reports and data analysis.
- Helpful training resources, including videos, webinars, and documentation.
- Slow customer support response times, often requiring follow-up messages.
- Difficulty customizing email templates and forms.
- Neon Pay integration issues, including inaccurate recurring donations and difficulty changing checking account information.
- Inconsistent duplicate account detection and merging, leading to manual cleanup.
- Lack of phone support, with limited access even with paid plans.
Neon CRM pricing
The commentary is based on 103 reviews from Neon CRM Capterra reviews, Neon CRM G2 reviews and Neon CRM Software Advice reviews.
Neon CRM is generally considered a cost-effective solution for nonprofits, especially smaller ones with limited budgets. While some users mention unexpected price increases and the cost of additional training or support, many find the software's features and functionality to be worth the price, particularly praising its all-in-one capabilities and tiered pricing model. However, some have noted a decline in customer service alongside price increases.
Users sentiment
See the Neon CRM pricing page.
Neon CRM alternatives
neon-crm vs DonorPerfectBetter for pledge management and donor retention reporting. A Neon CRM competitor known for monthly giving features and integrations with platforms like Constant Contact.Read more
iMISBetter for larger organizations. Has website management capabilities. Offers advanced accounting features, including complex billing and pricing structures. Growing faster.Read more
Bonterra Guided Fundraising (formerly Network for Good)Better for Healthcare and Education. Has website traffic growth momentum. Reporting features may require manual workarounds. Limited email customization options. Additional fees may apply.Read more
VirtuousBetter for personalized messaging and pledge management. More suitable for larger organizations. Higher rated by users but has less transparent pricing.Read more
neon-crm vs DonorDockBetter fit for smaller nonprofits seeking simplicity and affordability. A Neon CRM alternative focused on US-based organizations, offering transparent pricing and strong customer support. Limited customization options.Read more
QuickBooks OnlineBetter for for-profit businesses needing accounting software. A QuickBooks Online alternative, Neon CRM, is better for non-profit organizations focused on donor management and fundraising.Read more
Neon CRM FAQ
What is Neon CRM and what does Neon CRM do?
Neon CRM is a cloud-based donor management software designed for nonprofits. It streamlines fundraising, memberships, events, and communications through automation, reporting, and integrations. It's ideal for small to midsize organizations seeking an all-in-one solution to cultivate donor relationships and boost fundraising efficiency.
How does Neon CRM integrate with other tools?
Neon CRM integrates with various tools to enhance its functionality. It connects with payment processors for online donations and recurring billing. It also integrates with email marketing platforms and other business tools to streamline workflows.
What the main competitors of Neon CRM?
Alternatives to Neon CRM include DonorPerfect, Virtuous, Bloomerang, Keela, and DonorDock. These platforms offer similar features for donor management, fundraising, and nonprofit operations. They cater to various organizational sizes and budgets, providing options for those seeking different pricing structures, features, or levels of support.
Is Neon CRM legit?
Neon CRM is a legitimate and safe platform used by many nonprofits. It offers robust features for donor management and fundraising. However, potential users should be aware of user reports regarding slow customer support and some integration challenges.
How much does Neon CRM cost?
Neon CRM pricing is not publicly available. Contact Neon CRM directly for a customized quote based on your organization's needs and to determine if the product is worth it for you.
Is Neon CRM customer service good?
Neon CRM's customer service receives mixed reviews. While users praise the helpful and knowledgeable support staff, the slow response times, often requiring follow-up messages, are a common complaint. Limited access to phone support, even with paid plans, also contributes to user frustration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.