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Juphy description
Juphy is a social media customer service platform designed for mid-sized businesses. It allows you to manage communications from all major social media channels, plus Whatsapp and review sites, in one place. This lets your team track, respond to, and resolve customer inquiries quickly and efficiently, no matter where they originate. Juphy offers performance reports to help you track key metrics like response time and customer satisfaction. Although not a complete social media management tool, its strength lies in streamlining customer support from all relevant platforms.
Who is Juphy best for
Juphy is ideal for mid-sized businesses seeking streamlined social media customer service. Users praise its unified inbox, easy filtering, and improved communication, leading to increased productivity. However, some users mention limitations with platform integrations and the mobile app. If your business prioritizes efficient social media customer support, Juphy might be a good fit.
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Best for small to mid-sized businesses.
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Suitable for businesses focused on delivering excellent social media customer service.
Juphy features
| Supported Juphy supports omnichannel communication, including email, social media, chat, and reviews. |
| Supported Juphy enhances customer service by streamlining interactions, improving agent efficiency, and potentially lowering costs. |
| Supported Juphy offers features for eCommerce customer support, including multichannel communication and integrations with platforms like Shopify. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Juphy reviews
We've summarised 93 Juphy reviews (Juphy G2 reviews) and summarised the main points below.
- Unified inbox for all social media channels.
- Easy filtering and searching.
- Improved communication with followers.
- Time-saving and increased productivity.
- Simple, intuitive interface.
- Difficult Twitter migration to Zendesk.
- Own comments are not hidden.
- Lacks profile pictures and workspace customization.
- Limited platform integrations (e.g., missing TikTok, Snapchat).
- Feature development can be slow.
- Mobile app needs improvement (UI and features).
Juphy alternatives
FrontBetter fit for enterprise companies and a wider range of industries. Has more momentum based on website traffic and employee growth. More positive customer service ratings, but pricier. A Juphy alternative and competitor.Read more
Simla.comBetter suited for companies in retail, consumer goods, manufacturing, education, real estate, media, software/IT, marketing, professional services, automotive, or healthcare. Focuses more on sales and marketing automation. Has broader social media integrations, including Instagram and WhatsApp. Is growing faster than Juphy, a Juphy competitor and alternative.Read more
HubSpot Service HubBetter fit for enterprise companies and a wider range of industries. It has more momentum as a HubSpot competitor and Juphy alternative. Integrates with HubSpot CRM and offers real-time dashboards.Read more
Salesforce Service CloudBetter fit for enterprise companies. Wider industry applicability. More integrations. Has more momentum. Higher rated by users. Pricier.Read more
TiledeskBetter for enterprise companies and a wider range of industries. Has more momentum. Offers open-source and enterprise-grade solutions. Boasts positive pricing sentiment with a free plan.Read more
ClickUpBetter for enterprise companies and a wider range of industries. ClickUp has significantly more momentum than Juphy, based on website traffic and employee growth. It is a more comprehensive work management platform, going beyond customer service. ClickUp offers a free plan.Read more
Juphy FAQ
What is Juphy and what does Juphy do?
Juphy is a unified inbox for all your social media customer service needs. It helps mid-sized businesses manage conversations from various platforms like Facebook, Instagram, and Twitter, plus WhatsApp and review sites, all in one place. This streamlines customer support, improves response times, and boosts team productivity.
How does Juphy integrate with other tools?
Juphy integrates with popular platforms like Slack, Zapier, and Integromat, enabling streamlined workflows. It also connects with email platforms and various helpdesk software to centralize communication and improve team collaboration. However, some users note a need for more extensive integrations, particularly with social media platforms like TikTok and Snapchat.
What the main competitors of Juphy?
Top alternatives to Juphy include Front, Simla.com, and HubSpot Service Hub. These platforms offer similar functionalities like unified inboxes, social media management, and customer support tools. Consider Salesforce Service Cloud and Tiledesk for more robust features and integrations.
Is Juphy legit?
Juphy is a legitimate platform with generally positive ratings (4.6/5 on G2). Users appreciate its unified inbox and ease of use for managing social media customer service. While some users mention limitations with integrations and feature development, Juphy is considered safe and efficient for its core purpose.
How much does Juphy cost?
I couldn't find pricing details for Juphy. For the most current pricing information, it's best to visit Juphy's official website or contact their sales team directly. This will ensure you get the most accurate and up-to-date details about whether Juphy is worth the cost.
Is Juphy customer service good?
Juphy's customer service receives positive feedback. Users praise the responsive and helpful support team, particularly during the Twitter migration to Zendesk and other technical issues. Some users mention occasional bugs, but appreciate the quick resolutions provided by the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.