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ITSM 365 description
ITSM 365 is a cloud-based service desk and IT service management (ITSM) solution designed for businesses of all sizes. It helps organizations streamline their IT support processes, automate workflows, and improve overall service delivery. With ITSM 365, businesses get a customizable platform to manage incidents, problems, changes, assets, and more. The focus is on providing a user-friendly and flexible solution that can adapt to unique business needs.
Who is ITSM 365 best for
ITSM 365 is a cloud-based IT service management solution for businesses of all sizes. It streamlines IT support, automates workflows, and improves service delivery. It's a customizable platform to manage incidents, problems, changes, assets, and more. ITSM 365 offers a user-friendly and flexible solution adaptable to unique business needs. The software is best for enterprise companies seeking to streamline their IT support and service management.
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Best fit for enterprise companies.
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Suitable for businesses seeking to streamline IT support and service management.
ITSM 365 alternatives
SysAidBetter fit for mid-sized companies. Caters to a wider range of industries like healthcare, retail, and government. SysAid has more reviews and a slightly higher average rating. More established, but experiencing slower growth.Read more
Mint Service DeskBetter for smaller companies and the Finance, Retail, Media & Entertainment, and Software, IT & Telecommunications industries. Higher rated by users, who love its ease of use and robust features. Has significantly more momentum. Offers both cloud-based and on-premise deployment. A Mint Service Desk alternative and competitor.Read more
ManageEngine ServiceDesk PlusBetter for a wider range of company sizes and industries. Known for ease of setup and use. Offers a free edition. Has more momentum based on employee growth. Users love its user-friendly interface and cost-effectiveness, but dislike its slow performance and complex customization.Read more
SolarWinds Service DeskBetter ratings and reviews. A good ITSM 365 alternative for companies of all sizes, especially those in various industries besides IT. Boasts more user-friendly features, integrations, and reporting capabilities.Read more
Zendesk Support SuiteBetter for larger organizations and a wider range of industries. Offers more robust customer support features like live chat and AI-powered automation. Has significantly more momentum. More integrations, but some users report negative experiences with pricing and support.Read more
FreshserviceBetter for larger organizations. Has more momentum based on employee growth. More industry fit. Users praise ease of use and automation. Negative pricing sentiment.Read more
ITSM 365 FAQ
What is ITSM 365 and what does ITSM 365 do?
ITSM 365 is a cloud-based IT service management solution for businesses of all sizes. It streamlines IT support, automates workflows, and improves service delivery through incident, problem, change, and asset management. It's a customizable and user-friendly platform adaptable to various business needs.
How does ITSM 365 integrate with other tools?
There is no information available regarding ITSM 365's integrations with other tools. It's designed as a comprehensive solution with various features to manage IT support and services.
What the main competitors of ITSM 365?
Alternatives to ITSM 365 include SysAid, Mint Service Desk, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Zendesk Support Suite, and Freshservice. These competitors offer similar IT service management and support functionalities.
Is ITSM 365 legit?
ITSM 365 is a legitimate cloud-based ITSM solution. G2 gives it a 4.2/5 rating based on 12 reviews. It appears to be a good fit for small to medium businesses seeking to improve their IT support processes.
How much does ITSM 365 cost?
I could not find pricing details for ITSM 365. Contact the vendor directly to determine product pricing and if it's worth the investment for your needs.
Is ITSM 365 customer service good?
ITSM 365's customer service receives mixed reviews. While some users appreciate the platform's ease of use for project management, others have found the system clunky and difficult to use, citing challenges with problem resolution and integration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.