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IRIS Clarity description
IRIS Clarity is AI-powered software that removes background noise from both sides of calls and recordings. Designed for call centers, it improves customer experience, agent focus, and analytics accuracy. Benefits include reduced call handling time, lower infrastructure costs, and better transcriptions. IRIS Clarity integrates with major call center platforms and offers a desktop app, making it suitable for various setups.
Who is IRIS Clarity best for
IRIS Clarity is AI-powered noise reduction software ideal for call centers. Users praise its ease of use and integration with platforms like Zoom and Teams. It effectively removes background noise, improving customer and agent experiences, and boosting transcription accuracy. However, some users report occasional headset connectivity issues and a persistent menu. Consider IRIS Clarity to enhance call quality and streamline operations.
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Ideal for medium to large contact centers (101+ employees), especially large enterprises.
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Best for finance, e-commerce, and IT companies with high call volumes.
IRIS Clarity features
| Supported Removes background noise such as keyboard clicks, barking dogs, and sirens, enhancing clarity for all participants. |
| Supported Integrates with platforms like Microsoft Teams, Zoom, and other softphones via native integrations or virtual audio drivers. |
| Supported Reduces call handling time by minimizing distractions and improving agent focus, leading to faster call resolution. |
| Supported Supports live call transcription and recording, enabling analysis for agent training, performance monitoring, and compliance. |
| Supported Provides enhanced security measures to protect sensitive data, ensuring compliance with industry regulations. |
| Supported Reduces costs by optimizing call handling times, agent efficiency, and potentially minimizing the need for extensive noise reduction infrastructure. |
| Supported Designed for easy deployment and management across a call center with minimal workflow disruption. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
IRIS Clarity reviews
We've summarised 30 IRIS Clarity reviews (IRIS Clarity TrustPilot reviews and IRIS Clarity G2 reviews) and summarised the main points below.
- Effectively removes background noise from both sides of calls, improving clarity.
- Easy to set up and use, with a user-friendly interface.
- Integrates well with major call center platforms and communication tools like Zoom, Teams, and Google Meet.
- Positive customer support experiences mentioned by multiple users.
- Improves customer experience, agent focus, and transcription accuracy.
- Occasional headset connectivity issues can cause silent calls if not properly plugged in.
- Some users mention a persistent menu that doesn't minimize automatically.
- Limited advanced features like voice modulation and recording.
- Mac Ventura compatibility issues reported by some users.
IRIS Clarity pricing
See the IRIS Clarity pricing page.
IRIS Clarity alternatives
Noise FirewallBetter for Marketing & Advertising and Software, IT & Telecommunications. Lower rated by users.Read more
NextivaBetter suited for businesses seeking a comprehensive communication platform. It has broader industry applicability and offers more features beyond noise reduction. Nextiva is growing faster and has more positive pricing sentiment. However, IRIS Clarity users report better reliability and performance.Read more
KrispBetter for individuals and small teams. Has transcription and meeting summaries features. Grows faster than IRIS Clarity. Lower Trustpilot rating but more reviews on G2. Users report bugs and billing issues.Read more
GrainBetter for sales, customer success, and product development teams. Focuses on meeting recording, transcription, analysis, and automated workflows, rather than noise reduction. Has more momentum in terms of employee growth.Read more
IRIS Clarity FAQ
What is IRIS Clarity and what does IRIS Clarity do?
IRIS Clarity is AI-powered noise reduction software designed for call centers. It removes background noise from calls and recordings, improving customer experience, agent focus, and transcription accuracy. It integrates with major call center platforms and offers a desktop app for flexible deployment.
How does IRIS Clarity integrate with other tools?
IRIS Clarity integrates with popular communication platforms like Microsoft Teams, Zoom, and other softphones. This integration is achieved through native integrations or virtual audio drivers, ensuring seamless compatibility with existing call center setups.
What the main competitors of IRIS Clarity?
Top alternatives to IRIS Clarity include Krisp, Noise Firewall, and Nextiva. These competitors offer similar features like noise reduction, call analytics, and platform integrations. Krisp focuses on individual and team use, while Nextiva and Noise Firewall cater to call centers seeking enhanced communication and customer experience.
Is IRIS Clarity legit?
Yes, IRIS Clarity is a legitimate software. It effectively removes background noise, improving call quality and agent focus, as confirmed by user reviews. While some users report minor connectivity issues and limited advanced features, its ease of use and integrations make it a safe and useful tool for clearer communication.
How much does IRIS Clarity cost?
I couldn't find pricing details for IRIS Clarity. Contact IRIS Clarity directly for product pricing and to determine if it's worth the investment for your needs.
Is IRIS Clarity customer service good?
Customer service for IRIS Clarity is generally viewed positively. Users highlight helpful support staff who are responsive to feedback and quick to resolve issues. While some users experienced Mac compatibility problems, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.