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Noise Firewall description
Noise Firewall is a software designed to improve the call center experience. It works by eliminating background noise from the call center environment, ensuring that customers on the other end of the line only hear the agent's voice. This creates a more professional and private call experience.
Who is Noise Firewall best for
Noise Firewall helps eliminate background noise in call centers, creating a more professional experience. Designed for medium to large businesses, it's a great fit for companies in software, IT, telecommunications, marketing, or advertising. This improves customer experience and agent focus, though some users have noted mixed experiences with its performance.
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Best for medium to large contact centers (101+ employees).
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Ideal for software, IT, and telecommunications or marketing and advertising companies.
Noise Firewall alternatives
Zendesk Support SuiteBetter for larger companies with more complex customer service needs. It offers broader functionality like live chat and AI-powered automation. A Zendesk Support Suite alternative, Noise Firewall, may be simpler for smaller businesses focused on call quality. Zendesk is growing faster and has more momentum.Read more
IRIS ClarityBetter ratings and user reviews. IRIS Clarity is also a better fit for financial, e-commerce, and IT companies. It has a user-friendly interface and integrates well with other platforms. However, occasional connectivity issues and limited advanced features are downsides.Read more
FreshdeskBetter for small to medium businesses needing omnichannel support and automation. Freshdesk is a strong Freshdesk alternative for those prioritizing ease of use and a broader range of integrations.Read more
Qualtrics Customer ExperienceBetter for gathering customer feedback across various channels. More suitable for companies focused on customer experience management. Well-suited for a wider range of industries. Rated higher by users on G2 and Glassdoor. Has significant momentum in website traffic and employee growth. Users praise ease of use and data visualization. However, users dislike the cost and report limitations with certain features.Read more
Forethought AIFocuses on AI-powered customer service automation and integrates with existing platforms. Has positive pricing sentiment and is growing faster. Users love its accurate responses and helpful support. A strong Forethought AI competitor and alternative.Read more
SummattiBetter for smaller businesses and integrates with third-party applications via API. Rated slightly higher by users.Read more
Noise Firewall FAQ
What is Noise Firewall and what does Noise Firewall do?
Noise Firewall is a software solution designed to enhance call center experiences by removing background noise. It isolates the agent's voice, creating a professional and private call for customers, ultimately improving call quality and customer satisfaction.
How does Noise Firewall integrate with other tools?
There is no information available regarding Noise Firewall's integrations with other tools. Therefore, I cannot elaborate on its specific integration capabilities or compatibility with other systems.
What the main competitors of Noise Firewall?
Alternatives to Noise Firewall include software like Zendesk Support Suite, Freshdesk, IRIS Clarity, Forethought AI, and Summatti. These competitors offer similar features such as noise reduction, enhanced customer experience, and improved agent performance in call centers.
Is Noise Firewall legit?
Noise Firewall is designed to enhance call center experiences by reducing background noise. While user reviews are limited, a 3/5 rating on G2 suggests it may be a legitimate option. Consider exploring alternatives like Zendesk or IRIS Clarity for potentially more established solutions.
How much does Noise Firewall cost?
I couldn't find pricing information for Noise Firewall. Contact Noise Firewall directly to determine if it's worth the investment for your specific needs regarding product pricing.
Is Noise Firewall customer service good?
There are no reviews available to determine the quality of Noise Firewall's customer service. Therefore, no conclusion can be drawn about their customer service at this time.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.