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Interakt description
Interakt is a customer communication platform built on the official WhatsApp Business API. It enables mid-sized companies to connect with their customers on WhatsApp for marketing, sales, and support. Interakt offers features like automated messages, chatbots, and analytics to help businesses improve customer engagement and drive sales. It's designed to be user-friendly and scalable, allowing businesses to manage high volumes of customer interactions. Interakt stands out for its focus on WhatsApp as a primary communication channel and its use of AI to automate and enhance customer interactions.
Who is Interakt best for
Interakt is a WhatsApp-centric customer communication platform ideal for mid-sized businesses. Users praise its user-friendly interface, WhatsApp integration, and automation features, while some dislike the extra charges for extended conversations and limited customization. If your business prioritizes WhatsApp for customer engagement, Interakt offers valuable tools to enhance communication and drive sales.
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Best for mid-sized businesses.
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Suitable for various industries.
Interakt features
| Supported Interakt offers WhatsApp integration for messaging via the WhatsApp Business API. |
| Supported Interakt supports automated email marketing, including personalized and triggered emails. |
| Supported Interakt offers AI-powered chatbots for automated customer support and engagement. |
| Supported Interakt offers sending and receiving WhatsApp messages. |
| Supported Interakt supports automated workflows, personalized messages, and targeted campaigns. |
| Supported Interakt supports automated messaging for reminders, updates, and other notifications. |
Interakt reviews
We've summarised 55 Interakt reviews (Interakt G2 reviews) and summarised the main points below.
- User-friendly interface and easy setup.
- Excellent WhatsApp integration for marketing, sales, and support.
- Useful features like automated messages, chatbots, and analytics.
- Seamless integration with Shopify for e-commerce businesses.
- Affordable pricing, especially considering the included features.
- Slow customer support, often with delays in responses.
- Charges extra for conversations after the initial 24-hour window.
- Limited customization options, especially for chatbots and FAQs.
- Mobile app has limited functionality and bugs.
- Lacks integration with platforms like Instagram.
Interakt alternatives
HubSpot Marketing HubBetter fit for larger companies and broader industry application. A HubSpot Marketing Hub alternative for users looking beyond WhatsApp integrations. Has more momentum based on employee growth.Read more
WATIBetter suited for small to medium businesses and a wider range of industries. It has a simpler interface, but less customization. WATI is growing faster and has more positive user reviews, but the pricing is less favorable. A strong Interakt competitor and WhatsApp Business API alternative.Read more
Brevo Transactional EmailBetter for larger companies and a wider range of industries. Focuses on transactional emails like order confirmations and password resets. Higher rated by users.Read more
ContloBetter suited for small and medium businesses. Wider omnichannel marketing approach beyond WhatsApp, including email, SMS, and social media. More positive pricing sentiment. Interakt alternative; Contlo competitor.Read more
ActiveCampaignBetter fit for enterprise businesses and a wider range of industries. It has more integrations and offers CRM and sales automation features. ActiveCampaign is a strong Interakt competitor and alternative.Read more
AtomChat.ioBetter fit for medium-sized businesses. Offers live chat, internal chat, and AI agents for WhatsApp. Has faster momentum and more positive user reviews. An Interakt alternative and competitor.Read more
Interakt FAQ
What is Interakt and what does Interakt do?
Interakt is a customer communication platform built on the WhatsApp Business API. It helps mid-sized businesses connect with customers on WhatsApp for marketing, sales, and support. It offers automated messages, chatbots, and analytics to boost engagement and sales.
How does Interakt integrate with other tools?
Interakt integrates with Shopify for e-commerce businesses. It also offers integrations for automated email marketing and AI-powered chatbots for enhanced customer engagement. Information on other integrations is limited.
What the main competitors of Interakt?
Top alternatives to Interakt include WATI, especially if you're a small to medium-sized business seeking WhatsApp-centric communication. Other competitors are Contlo for AI-powered marketing automation and HubSpot Marketing Hub for a comprehensive marketing suite. Consider ActiveCampaign for personalized customer journeys and AtomChat.io for AI-driven conversations across multiple messaging apps.
Is Interakt legit?
Yes, Interakt is a legitimate customer communication platform. It integrates with the official WhatsApp Business API, offering tools for marketing, sales, and support. User reviews praise its ease of use and WhatsApp integration, but some mention slow customer support.
How much does Interakt cost?
Interakt's pricing information is not publicly available. Contact their sales team to obtain specific product pricing details and determine if Interakt is worth the investment for your business.
Is Interakt customer service good?
Customer reviews on Interakt's support are mixed. While some praise the software's features like WhatsApp integration and automation, many express frustration with slow or unhelpful support responses and difficulty canceling the product. Others mention the extra charges for conversations exceeding the 24-hour window.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.