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Influitive description
Influitive is a software platform that helps businesses build online communities and engage their customers. Using gamification, it encourages customers to participate in activities like providing reviews, referrals, and social media posts. Customers earn rewards for their participation. Influitive provides tools for tracking engagement and measuring the effectiveness of advocacy programs, and it integrates with other business software. Primarily serving mid-size to large companies, it's geared towards those looking to improve customer relationships and leverage customer advocacy for business growth.
Who is Influitive best for
Influitive is a customer advocacy platform employing gamification to boost engagement. Users praise its ability to drive participation and gather feedback but criticize post-acquisition support and reporting complexities. Suitable for mid-size to large B2B SaaS companies seeking to strengthen customer relationships and leverage advocacy for growth.
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Best for mid-size to large businesses.
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Ideal for B2B SaaS companies in various sectors, including Software, IT & Telecommunications.
Influitive features
| Supported Influitive offers gamification features like points, leaderboards, challenges, and rewards. |
| Supported Influitive integrates with other platforms through APIs, direct integrations, and pre-built connectors. |
| Supported Influitive enables businesses to build and manage customer advocacy programs. |
| Supported Influitive supports automated review collection via its "Write a Review" feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Influitive reviews
We've summarised 396 Influitive reviews (Influitive G2 reviews) and summarised the main points below.
- Gamification features effectively encourage customer participation and engagement.
- Provides valuable insights into customer behavior and preferences.
- Offers diverse integration options with other business software.
- Useful for building stronger customer relationships and fostering advocacy.
- Streamlines the process of gathering customer feedback, referrals, and reviews.
- Post-acquisition support is extremely poor, with long delays and reliance on an unhelpful chatbot.
- Difficulty getting timely responses from the outsourced support team.
- Limited and complex reporting features; difficult to extract meaningful data.
- Advocates are required to use the same password across all Influitive hubs.
- Limited customization options for challenges and hub appearance.
Influitive pricing
The commentary is based on 17 reviews from Influitive G2 reviews.
Influitive's pricing is considered high, especially given the recent shift to paid customer support. While some users find the ROI justifies the cost, others mention difficulty with the value metric. Potential buyers are advised to research thoroughly and consider the time investment required for success.
Users sentiment
See the Influitive pricing page.
Influitive alternatives
Sprinklr SocialBetter for managing complex social media strategies across various departments. More focused on e-commerce and retail. Has more momentum currently. Better for larger enterprises.Read more
Gainsight Customer CommunitiesBetter for creating events and enabling direct messaging between community members. Easier to use and implement, with better customer support. More scalable. A strong Influitive competitor for those prioritizing community engagement and customer success.Read more
impact.comBetter for managing all types of marketing partnerships, including affiliates and influencers. More suitable for e-commerce, retail, and consumer goods companies. Caters to a wider range of business sizes, from small businesses to large enterprises.Read more
LaunchmetricsBetter for fashion, luxury, and beauty brands. Has growing momentum. More intuitive onboarding experience. Stronger media monitoring and reporting.Read more
Give My ViewBetter for smaller organizations and focuses on broader community engagement, particularly with under-represented groups. Give My View has more website traffic momentum.Read more
Influitive FAQ
What is Influitive and what does Influitive do?
Influitive is a customer advocacy platform that uses gamification to encourage customers to participate in activities like reviews and referrals. It provides tools to track engagement, measure program effectiveness, and integrates with other business software. It's ideal for mid-size to large companies seeking to strengthen customer relationships and drive business growth through advocacy.
How does Influitive integrate with other tools?
Influitive integrates with other platforms through APIs, direct integrations, and pre-built connectors. It seamlessly connects with various business software, streamlining workflows and enhancing customer engagement. This allows for efficient data synchronization and a unified user experience.
What the main competitors of Influitive?
Top alternatives to Influitive include Birdeye, Sprinklr Social, and Buyapowa. These platforms offer similar customer engagement, advocacy, and marketing functionalities, catering to various business needs and sizes. Other competitors include Launchmetrics and Tracknow, focusing on specific industries and marketing strategies.
Is Influitive legit?
Yes, Influitive is a legitimate platform used by many businesses for customer advocacy. However, some users have reported negative experiences with post-acquisition support and limited reporting features. Consider these factors when evaluating if Influitive is safe and suitable for your needs.
How much does Influitive cost?
I could not find pricing details for Influitive. Contact Influitive directly to get current product pricing or explore alternatives if product pricing is a concern.
Is Influitive customer service good?
Customer service reviews on Influitive are mixed. While some users praise the helpful and responsive support team, many others express frustration with post-acquisition support changes. Common complaints include long response times, unhelpful chatbot support, and outsourced support team difficulties.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.