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Indeemo description
Indeemo is a video-based market research platform used to understand customer experiences with products and services. Businesses use Indeemo to collect and analyze video feedback from their target audience, gaining insights into customer needs, behaviors, and journeys. This platform is especially useful for conducting in-home usage testing (iHUTs), customer journey mapping, and other forms of qualitative research. Indeemo offers features like mobile screen recording, AI-powered video analysis, and collaboration tools to streamline the research process. It's suitable for businesses of all sizes and caters to industries that prioritize understanding customer experience.
Who is Indeemo best for
Indeemo is a video-first market research platform enabling businesses to gather rich customer insights. Capture authentic feedback through video surveys, mobile screen recordings, and AI-powered analysis. Indeemo simplifies in-home usage testing and customer journey mapping, offering an intuitive interface praised for its ease of use and excellent customer support. However, some users find data downloads challenging and back-end features less accessible.
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Best fit for small to mid-sized businesses.
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Ideal for market research, marketing & advertising, and customer experience-focused businesses.
Indeemo features
| Supported Indeemo supports screen recording for user experience research and marketing. |
| Supported Indeemo collects and manages customer feedback through video surveys and AI analysis. |
| Supported Indeemo supports video responses for qualitative research. |
| Supported Indeemo facilitates team collaboration through commenting, feedback, and data analysis tools. |
| Supported Indeemo uses AI for sentiment analysis, theme identification, and facilitates report creation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Indeemo reviews
We've summarised 86 Indeemo reviews (Indeemo TrustPilot reviews, Indeemo Capterra reviews and Indeemo G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for both researchers and participants.
- Excellent and responsive customer support.
- Rich data collection through video, photos, and text.
- AI-powered transcription and analysis features.
- Effective for in-home usage testing and customer journey mapping.
- Difficult media/data download process.
- Some back-end features are hidden.
- Onboarding existing users for new projects can be slow.
- Limited mapping tools.
- Occasional technical issues with older respondents.
- Analysis outside of the platform is difficult.
- Clunky setup process for some projects.
- No survey/polling questions within the platform.
Indeemo pricing
The commentary is based on 8 reviews from Indeemo Capterra reviews and Indeemo G2 reviews.
Indeemo's pricing is generally considered high, but justified by its advanced features and excellent customer support. Some users find it affordable and a worthwhile investment for rich insights. Project-based pricing is available, offering flexibility compared to subscription models.
Users sentiment
Indeemo alternatives
TryMyUIBetter for testing websites and apps, especially e-commerce. Has significantly more website traffic momentum. Provides quantitative metrics like task completion rates and usability scores.Read more
ChurnZeroBetter for customer success management, particularly churn reduction and renewals. More suitable for software and IT companies. Has a larger user base and community support.Read more
Netcore Email APIBetter for sending business emails like newsletters and notifications. Focuses on reliable inbox delivery and offers transparent pricing with performance analytics.Read more
Constant ContactBetter for email marketing and social media management. More suitable for small businesses and nonprofits. Has broader industry applicability. Is growing faster in website traffic but has declining employee growth. Users highlight ease of use and robust reporting but dislike pricing and limited customization. An Indeemo alternative and competitor.Read more
dscoutHas broader platform flexibility for different research methodologies and stakeholder engagement. Offers shared survey results. Grows faster and has more momentum. More established, with generally positive customer reviews. Pricing is perceived negatively. More suitable for experienced UX researchers.Read more
Netcore Customer Engagement and Experience PlatformBetter for marketing automation and multi-channel campaigns. Focuses on mid-size to large businesses, especially e-commerce and retail. Offers email deliverability and two-way messaging.Read more
Indeemo FAQ
What is Indeemo and what does Indeemo do?
Indeemo is a video-based market research platform that helps businesses understand customer experiences. It allows companies to collect and analyze video feedback, gaining insights into customer behaviors and journeys. Indeemo facilitates in-home usage testing, customer journey mapping, and offers mobile screen recording and AI-powered analysis.
How does Indeemo integrate with other tools?
Indeemo integrates with collaboration tools to facilitate teamwork through commenting and feedback features. It also leverages AI-powered research automation for sentiment analysis and report creation. However, some users find that analysis outside the platform and data downloads can be difficult.
What the main competitors of Indeemo?
Alternatives to Indeemo include TryMyUI for user testing, and Voiceform for collecting video, voice, and text feedback. While Indeemo focuses on in-depth qualitative research, these competitors provide varied approaches to gathering customer insights.
Is Indeemo legit?
Yes, Indeemo is a legitimate video-based market research platform. It's known for its easy-to-use interface and excellent customer support. Indeemo is safe and facilitates in-home usage testing and customer journey mapping, though some users mention occasional technical issues and a clunky setup process.
How much does Indeemo cost?
Indeemo does not publicly disclose its pricing information. Contact their sales team for a customized quote based on your specific research needs and product requirements.
Is Indeemo customer service good?
Indeemo's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and proactive support, even during weekends and off-hours. They are commended for their guidance, problem-solving abilities, and commitment to project success.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.