Indeemo is a video-based market research platform used to understand customer experiences with products and services. Businesses use Indeemo to collect and analyze video feedback from their target audience, gaining insights into customer needs, behaviors, and journeys. This platform is especially useful for conducting in-home usage testing (iHUTs), customer journey mapping, and other forms of qualitative research. Indeemo offers features like mobile screen recording, AI-powered video analysis, and collaboration tools to streamline the research process. It's suitable for businesses of all sizes and caters to industries that prioritize understanding customer experience.
Who is Indeemo best for
Indeemo is a video-first market research platform enabling businesses to gather rich customer insights. Capture authentic feedback through video surveys, mobile screen recordings, and AI-powered analysis. Indeemo simplifies in-home usage testing and customer journey mapping, offering an intuitive interface praised for its ease of use and excellent customer support. However, some users find data downloads challenging and back-end features less accessible.
Best fit for small to mid-sized businesses.
Ideal for market research, marketing & advertising, and customer experience-focused businesses.
Indeemo features
Type in the name of the feature or in your own words tell us what you need
Supported
Indeemo supports screen recording for user experience research and marketing.
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Indeemo collects and manages customer feedback through video surveys and AI analysis.
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Indeemo supports video responses for qualitative research.
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Indeemo facilitates team collaboration through commenting, feedback, and data analysis tools.
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Indeemo uses AI for sentiment analysis, theme identification, and facilitates report creation.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Customer Service
Strongly positive
+1
Ease of Use
Strongly positive
+1
Reliability and Performance
Strongly positive
+1
Ease of Implementation
Strongly positive
+1
Indeemo reviews
We've summarised 86 Indeemo reviews (Indeemo TrustPilot reviews, Indeemo Capterra reviews and Indeemo G2 reviews) and
summarised the main points below.
Pros of Indeemo
Easy to use and intuitive interface for both researchers and participants.
Excellent and responsive customer support.
Rich data collection through video, photos, and text.
AI-powered transcription and analysis features.
Effective for in-home usage testing and customer journey mapping.
Cons of Indeemo
Difficult media/data download process.
Some back-end features are hidden.
Onboarding existing users for new projects can be slow.
Limited mapping tools.
Occasional technical issues with older respondents.
Analysis outside of the platform is difficult.
Clunky setup process for some projects.
No survey/polling questions within the platform.
Indeemo pricing
The commentary is based on 8 reviews from Indeemo Capterra reviews and Indeemo G2 reviews.
Indeemo's pricing is generally considered high, but justified by its advanced features and excellent customer support. Some users find it affordable and a worthwhile investment for rich insights. Project-based pricing is available, offering flexibility compared to subscription models.
Users sentiment
Strongly positive
+1
Indeemo alternatives
TryMyUI
Better for testing websites and apps, especially e-commerce. Has significantly more website traffic momentum. Provides quantitative metrics like task completion rates and usability scores.
Better for customer success management, particularly churn reduction and renewals. More suitable for software and IT companies. Has a larger user base and community support.
Better for sending business emails like newsletters and notifications. Focuses on reliable inbox delivery and offers transparent pricing with performance analytics.
Better for email marketing and social media management. More suitable for small businesses and nonprofits. Has broader industry applicability. Is growing faster in website traffic but has declining employee growth. Users highlight ease of use and robust reporting but dislike pricing and limited customization. An Indeemo alternative and competitor.
Has broader platform flexibility for different research methodologies and stakeholder engagement. Offers shared survey results. Grows faster and has more momentum. More established, with generally positive customer reviews. Pricing is perceived negatively. More suitable for experienced UX researchers.
Netcore Customer Engagement and Experience Platform
Better for marketing automation and multi-channel campaigns. Focuses on mid-size to large businesses, especially e-commerce and retail. Offers email deliverability and two-way messaging.
Indeemo is a video-based market research platform that helps businesses understand customer experiences. It allows companies to collect and analyze video feedback, gaining insights into customer behaviors and journeys. Indeemo facilitates in-home usage testing, customer journey mapping, and offers mobile screen recording and AI-powered analysis.
How does Indeemo integrate with other tools?
How does Indeemo integrate with other tools?
Indeemo integrates with collaboration tools to facilitate teamwork through commenting and feedback features. It also leverages AI-powered research automation for sentiment analysis and report creation. However, some users find that analysis outside the platform and data downloads can be difficult.
What the main competitors of Indeemo?
What the main competitors of Indeemo?
Alternatives to Indeemo include TryMyUI for user testing, and Voiceform for collecting video, voice, and text feedback. While Indeemo focuses on in-depth qualitative research, these competitors provide varied approaches to gathering customer insights.
Is Indeemo legit?
Is Indeemo legit?
Yes, Indeemo is a legitimate video-based market research platform. It's known for its easy-to-use interface and excellent customer support. Indeemo is safe and facilitates in-home usage testing and customer journey mapping, though some users mention occasional technical issues and a clunky setup process.
How much does Indeemo cost?
How much does Indeemo cost?
Indeemo does not publicly disclose its pricing information. Contact their sales team for a customized quote based on your specific research needs and product requirements.
Is Indeemo customer service good?
Is Indeemo customer service good?
Indeemo's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and proactive support, even during weekends and off-hours. They are commended for their guidance, problem-solving abilities, and commitment to project success.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.