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Indeemo

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Company health

Employee growth
30% increase in the last year

Ratings

G2
4.8/5
(46)
Capterra
4.8/5
(39)
TrustPilot
2.9/5
(2)

Indeemo description

Indeemo is a video-based market research platform used to understand customer experiences with products and services. Businesses use Indeemo to collect and analyze video feedback from their target audience, gaining insights into customer needs, behaviors, and journeys. This platform is especially useful for conducting in-home usage testing (iHUTs), customer journey mapping, and other forms of qualitative research. Indeemo offers features like mobile screen recording, AI-powered video analysis, and collaboration tools to streamline the research process. It's suitable for businesses of all sizes and caters to industries that prioritize understanding customer experience.

Who is Indeemo best for

Indeemo is a video-first market research platform enabling businesses to gather rich customer insights. Capture authentic feedback through video surveys, mobile screen recordings, and AI-powered analysis. Indeemo simplifies in-home usage testing and customer journey mapping, offering an intuitive interface praised for its ease of use and excellent customer support. However, some users find data downloads challenging and back-end features less accessible.

  • Best fit for small to mid-sized businesses.

  • Ideal for market research, marketing & advertising, and customer experience-focused businesses.

Indeemo features

Type the name of the feature or, in your own words, tell us what you need
Supported

Indeemo supports screen recording for user experience research and marketing.

Supported

Indeemo collects and manages customer feedback through video surveys and AI analysis.

Supported

Indeemo supports video responses for qualitative research.

Supported

Indeemo facilitates team collaboration through commenting, feedback, and data analysis tools.

Supported

Indeemo uses AI for sentiment analysis, theme identification, and facilitates report creation.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+1

Reliability and Performance

Strongly positive
+1

Ease of Implementation

Strongly positive
+1

Indeemo reviews

We've summarised 86 Indeemo reviews (Indeemo TrustPilot reviews, Indeemo Capterra reviews and Indeemo G2 reviews) and summarised the main points below.

Pros of Indeemo
  • Easy to use and intuitive interface for both researchers and participants.
  • Excellent and responsive customer support.
  • Rich data collection through video, photos, and text.
  • AI-powered transcription and analysis features.
  • Effective for in-home usage testing and customer journey mapping.
Cons of Indeemo
  • Difficult media/data download process.
  • Some back-end features are hidden.
  • Onboarding existing users for new projects can be slow.
  • Limited mapping tools.
  • Occasional technical issues with older respondents.
  • Analysis outside of the platform is difficult.
  • Clunky setup process for some projects.
  • No survey/polling questions within the platform.

Indeemo pricing

The commentary is based on 8 reviews from Indeemo Capterra reviews and Indeemo G2 reviews.

Indeemo's pricing is generally considered high, but justified by its advanced features and excellent customer support. Some users find it affordable and a worthwhile investment for rich insights. Project-based pricing is available, offering flexibility compared to subscription models.

Users sentiment

Strongly positive
+1

Indeemo alternatives

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  • Logo of dscout
    dscout
    Has broader platform flexibility for different research methodologies and stakeholder engagement. Offers shared survey results. Grows faster and has more momentum. More established, with generally positive customer reviews. Pricing is perceived negatively. More suitable for experienced UX researchers.
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  • Logo of Netcore Customer Engagement and Experience Platform
    Netcore Customer Engagement and Experience Platform
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Indeemo FAQ

  • What is Indeemo and what does Indeemo do?

    Indeemo is a video-based market research platform that helps businesses understand customer experiences. It allows companies to collect and analyze video feedback, gaining insights into customer behaviors and journeys. Indeemo facilitates in-home usage testing, customer journey mapping, and offers mobile screen recording and AI-powered analysis.

  • How does Indeemo integrate with other tools?

    Indeemo integrates with collaboration tools to facilitate teamwork through commenting and feedback features. It also leverages AI-powered research automation for sentiment analysis and report creation. However, some users find that analysis outside the platform and data downloads can be difficult.

  • What the main competitors of Indeemo?

    Alternatives to Indeemo include TryMyUI for user testing, and Voiceform for collecting video, voice, and text feedback. While Indeemo focuses on in-depth qualitative research, these competitors provide varied approaches to gathering customer insights.

  • Is Indeemo legit?

    Yes, Indeemo is a legitimate video-based market research platform. It's known for its easy-to-use interface and excellent customer support. Indeemo is safe and facilitates in-home usage testing and customer journey mapping, though some users mention occasional technical issues and a clunky setup process.

  • How much does Indeemo cost?

    Indeemo does not publicly disclose its pricing information. Contact their sales team for a customized quote based on your specific research needs and product requirements.

  • Is Indeemo customer service good?

    Indeemo's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and proactive support, even during weekends and off-hours. They are commended for their guidance, problem-solving abilities, and commitment to project success.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.