From SaaS shortlist to AI automation

Don't get left behind. Show Gralio how you work and our revolutionary new tool will return step-by-step guidance plus the exact software - or AI - to accelerate your work.

Logo of Netcore Customer Engagement and Experience Platform

Netcore Customer Engagement and Experience Platform

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
No change in the last year

Ratings

G2
4.5/5
(365)

Netcore Customer Engagement and Experience Platform description

Netcore Cloud is an AI-powered marketing platform designed to improve how businesses connect with their customers. It allows you to gather and understand customer data, personalize messages, and reach customers across multiple channels like email, SMS, and push notifications. The platform's focus is on helping mid-size to large businesses, particularly in industries like e-commerce and retail, create more effective marketing campaigns that lead to increased customer engagement and, ultimately, higher sales. Netcore promises to deliver relevant content to the right customer at the right time through automation and data analysis.


Who is Netcore Customer Engagement and Experience Platform best for

Netcore Cloud is an AI-powered platform that helps medium to large businesses connect better with their customers. We find that it's especially good for e-commerce and retail. Users love the user-friendly design and automation, which makes campaigns more personal. Keep in mind that some users mentioned occasional glitches and wish the reporting was more detailed.

  • Perfect for companies with 101-1000+ employees looking to boost sales through personalized marketing automation.

  • Useful across industries, but particularly effective for e-commerce and retail seeking better customer engagement.


Netcore Customer Engagement and Experience Platform features

Supported

Boost Conversion and Retention: Netcore Customer Engagement and Experience Platform helps to boost conversion and retention through customer engagement strategies. It leverages customer data to create personalized experiences, increasing the likelihood of conversions and fostering long-term customer relationships.

Supported

Delightful In-App Experiences: The platform offers delightful in-app experiences to keep users engaged and satisfied. This can include personalized content, interactive elements, and seamless navigation, all contributing to a positive user experience.

Supported

Personalized Shopper Experiences: Netcore Cloud enables personalization of shopper experiences, tailoring the online shopping journey to individual preferences and behaviors. This includes personalized product recommendations, targeted offers, and customized content, all designed to enhance the shopping experience and drive sales.

Supported

Personalized Messages: Netcore Cloud enables users to create and send personalized messages to their customers. Personalization can significantly improve engagement and conversion rates.

Supported

Automated Campaigns: Netcore Cloud allows users to automate their marketing campaigns. Automation can save time and resources while ensuring consistent messaging and engagement.

Supported

Performance Analytics: Netcore Cloud provides tools to analyze the performance of marketing campaigns. Analytics can help users understand what's working and what's not, so they can optimize their campaigns for better results.

Supported

Personalizing Communication at Scale: Netcore Cloud provides solutions for personalizing communication at scale. This includes features and capabilities to deliver personalized experiences to a large audience.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.43

Customer Service

Strongly positive
+0.75

Ease of Use

Strongly positive
+0.87

Reliability and Performance

Neutral
+0.12

Ease of Implementation

Neutral
+0.04

Scalability

Strongly positive
+1

Netcore Customer Engagement and Experience Platform reviews

We've summarised 365 Netcore Customer Engagement and Experience Platform reviews (Netcore Customer Engagement and Experience Platform G2 reviews) and summarised the main points below.

Pros of Netcore Customer Engagement and Experience Platform
  • Highly praised for its user-friendly interface and intuitive design.
  • Excellent email deliverability rates, ensuring messages reach inboxes.
  • Effective automation capabilities for personalized campaigns and journeys.
  • Strong customer support team known for helpfulness and problem-solving.
Cons of Netcore Customer Engagement and Experience Platform
  • Occasional glitches in the platform can cause delays or require support intervention.
  • Some users find the reporting could be more detailed and customizable.
  • Limited customization options for some features like WhatsApp campaign creation.
  • Users report occasional slow response times from customer support.

Netcore Customer Engagement and Experience Platform pricing

The commentary is based on 27 reviews from Netcore Customer Engagement and Experience Platform G2 reviews.

We find that Netcore's pricing is generally considered competitive, especially for the range of features offered. Some users have mentioned it as "expensive," but others highlight its cost-effectiveness, particularly compared to managing multiple vendors. The value seems to outweigh the cost for many users.

Users sentiment

Rather positive
+0.43

See the Netcore Customer Engagement and Experience Platform pricing page.

Startup
Custom

Campaign automation across 10+ channels with journey orchestration. Actionable behaviour analytics with segmentation. Real-time A/B testing for campaign optimization. Library of ready-to-use templates for all channels. Integrate with platforms like Shopify, Segment & more.

Growth
Custom

Everything in Startup + Tailor website and app experiences for individual users. Boost push notification and email delivery with Netcore's Smartpush. Engage users at their preferred time with personalized content. User path analysis & automated RFM segmentation. Use social channels like Facebook and Google Audience.

Enterprise
Custom

Everything in Growth + Predict each user behaviour right from purchase to uninstall. App churn prediction with retention campaign strategies. Personalized product recommendations. Campaign accuracy with maker-checker capabilities. Automated triggers like "back-in-stock" and "price drop" alerts.


Netcore Customer Engagement and Experience Platform alternatives


Netcore Customer Engagement and Experience Platform FAQ

  • What is Netcore Customer Engagement and Experience Platform and what does Netcore Customer Engagement and Experience Platform do?

    Netcore Cloud is an AI-powered marketing platform that helps businesses connect with customers. We find it excels at gathering customer data, personalizing messages, and automating campaigns across multiple channels like email and SMS. It's designed to improve engagement and boost sales through targeted messaging.

  • How does Netcore Customer Engagement and Experience Platform integrate with other tools?

    Netcore integrates with various CRM, DMP, and other marketing tools. It connects with popular platforms to enhance data flow and campaign effectiveness, though some users desire more pre-built integrations.

  • What the main competitors of Netcore Customer Engagement and Experience Platform?

    We find that Netcore Customer Engagement and Experience Platform competes with platforms like CleverTap, Salesforce Marketing Cloud, AiTrillion, Emarsys, and MoEngage. These all offer various features for personalized, multi-channel marketing automation.

  • Is Netcore Customer Engagement and Experience Platform legit?

    Netcore Customer Engagement and Experience Platform is a legitimate platform. It's generally well-regarded for its features and ease of use, though some users have reported reliability issues. We encourage you to weigh the pros and cons based on user reviews.

  • How much does Netcore Customer Engagement and Experience Platform cost?

    Netcore Customer Engagement and Experience Platform offers Startup, Growth, and Enterprise plans. We found that pricing for all plans is custom, so you'll need to contact them for a quote. They cater to businesses of all sizes, from startups to large enterprises.

  • Is Netcore Customer Engagement and Experience Platform customer service good?

    We find that Netcore's customer service is generally positive, with users highlighting the helpfulness and support provided by their team. Although some have mentioned occasional slow response times, the overall sentiment towards their customer service is rather positive.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.