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Idiomatic description
Idiomatic is a software tool that helps businesses of all sizes make sense of customer feedback. It gathers feedback from various sources like emails, surveys, and online reviews, then uses artificial intelligence to categorize and summarize this information. Idiomatic goes beyond simply identifying general themes. It builds a unique understanding of your specific business language, highlighting customer issues and sentiments with more accuracy. This allows customer support, product, and customer experience teams to quickly identify and prioritize key issues, understand customer needs, and use these insights to make informed decisions that improve customer experience.
Who is Idiomatic best for
Idiomatic uses AI to analyze customer feedback from multiple sources, summarizing key themes and trends. It helps customer-facing teams understand customer needs and make data-driven decisions. Ideal for large organizations seeking to improve customer experience.
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Best fit for enterprise companies.
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Suitable for various industries.
Idiomatic features
| Supported Idiomatic offers tools to generate custom reports, visualize trends, and summarize insights from customer feedback. |
| Supported Idiomatic supports sentiment analysis, including positive, negative, and neutral. |
| Supported Idiomatic offers sentiment analysis and other data analysis tools focused on customer feedback. |
| Supported Idiomatic identifies emerging trends and patterns in customer feedback data. |
Idiomatic pricing
See the Idiomatic pricing page.
Idiomatic alternatives
Qualtrics Customer ExperienceBetter for larger companies and established industries. Stronger in customer journey mapping. More established, but growing slower and has some negative reviews on pricing and report features. A Qualtrics Customer Experience alternative.Read more
MarvinBetter fit for smaller companies in finance, e-commerce, consumer goods, education, software, energy, and professional services. Has a free plan. Growing faster than Idiomatic. More positive user reviews mention AI-powered analysis and reporting. However, some users dislike the transcription accuracy and navigation. More expensive.Read more
DevRevBetter fit for SaaS companies looking to connect customer feedback with product development. Geared towards technical teams and offers more integrations like Jira and Slack. Has stronger momentum and positive customer feedback on its support and AI insights.Read more
HubSpot Service HubBetter for larger organizations. Wider industry applicability. More established, with slower growth. Provides help desk functionality. Integrates with HubSpot CRM.Read more
ClickUpBetter for task management, project planning, and team collaboration. A broader appeal across various industries. More established, with positive pricing sentiment.Read more
Salesforce Service CloudBetter for larger companies. A broader set of integrations with other platforms, especially within the Salesforce ecosystem. More established, with significantly more users and reviews. Pricier.Read more
Idiomatic FAQ
What is Idiomatic and what does Idiomatic do?
Idiomatic is a customer feedback analysis tool using AI to categorize and summarize feedback from various sources. It understands specific business language to highlight customer issues and sentiments accurately, enabling customer-facing teams to prioritize key issues and improve customer experience.
How does Idiomatic integrate with other tools?
Idiomatic integrates with various customer feedback sources, including emails, surveys, and online reviews. It uses AI to categorize and summarize this information, allowing for efficient analysis and reporting. This streamlines workflows for customer support, product, and customer experience teams.
What the main competitors of Idiomatic?
Top alternatives to Idiomatic include Qualtrics Customer Experience, Marvin, and DevRev. These competitors offer similar customer feedback analysis capabilities, leveraging AI to identify trends and insights. HubSpot Service Hub, ClickUp, and Salesforce Service Cloud are also related options, though with broader functionalities beyond core feedback analysis.
Is Idiomatic legit?
Idiomatic's legitimacy is supported by its positive G2 rating of 4.6/5. However, declining LinkedIn employee growth raises some concerns. Consider exploring alternatives like Qualtrics Customer Experience or Marvin while monitoring Idiomatic's progress.
How much does Idiomatic cost?
I could not find pricing details for Idiomatic. Contact Idiomatic directly to determine if it's worth the investment for your product pricing needs.
Is Idiomatic customer service good?
Customers praise Idiomatic's exceptional customer service, describing representatives as responsive, helpful, and invested in their success. Users appreciate the proactive assistance and direct communication with the support team, especially during onboarding and custom implementations. However, some express a desire for more self-service options to adjust settings independently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.