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IBM Cloud Pak for AIOps

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Company health

Employee growth
5% increase in the last year
Web traffic
3% decrease in the last quarter

Ratings

G2
4.2/5
(63)

IBM Cloud Pak for AIOps description

IBM Cloud Pak for AIOps is a software platform designed to help IT teams identify and resolve issues faster. It uses artificial intelligence to analyze data from various sources, providing insights into the root causes of problems and recommending solutions. This helps businesses reduce downtime, improve application performance, and make their IT operations more efficient. IBM Cloud Pak for AIOps is flexible and can be deployed in different environments, including on-premises and cloud platforms.

Who is IBM Cloud Pak for AIOps best for

IBM Cloud Pak for AIOps is ideal for large enterprises with complex IT environments seeking an AI-powered solution to streamline operations. Users praise its comprehensive features and incident management capabilities, while some note a steep learning curve and high cost. Consider IBM Cloud Pak for AIOps to automate incident triage, improve application performance, and enhance IT efficiency.

  • Best fit for large enterprises seeking AI-driven IT optimization.

  • Suitable for IT-intensive industries.

IBM Cloud Pak for AIOps features

Type in the name of the feature or in your own words tell us what you need
Supported

Topology mapping is supported through resource management and topology rules.
Supported

Cloud Pak for AIOps offers automated remediation with AI-powered recommendations for faster incident resolution.
Supported

Cloud Pak for AIOps uses AI to accelerate incident resolution, problem identification, and change management.
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Cloud Pak for AIOps supports security analytics via real-time monitoring and anomaly detection.

IBM Cloud Pak for AIOps reviews

We've summarised 63 IBM Cloud Pak for AIOps reviews (IBM Cloud Pak for AIOps G2 reviews) and summarised the main points below.

Pros of IBM Cloud Pak for AIOps
  • Easy-to-use interface for monitoring alerts.
  • Color-coded alerts based on severity.
  • Heartbeat alerts confirm tool functionality.
  • Integrates with various systems and tools (Control-M, Maximo, different servers and drives).
  • Handles various operational difficulties and provides insights.
  • Holistic view of the entire IT environment.
  • Versatile incident management and dashboards.
  • Advanced ML algorithms.
  • Automates incident triage.
  • User-friendly interface for multi-data center management.
  • Reduces operational costs through automation (e.g., chatbots).
  • Comprehensive platform with wide range of options and integrations.
  • Provides free tutorials.
  • Predictive decision-making information.
  • AI services integration.
  • Supports PHP, Python, and Java.
  • Improved security for account management.
  • Automates manual services like chatbots.
  • Offers best incident management options.
  • Supports multiple cloud environments.
  • Offers chargeback and containerization.
Cons of IBM Cloud Pak for AIOps
  • Difficult to apply filters.
  • Heartbeat alerts can cause missed outages during the interval.
  • Steep learning curve, especially for new users.
  • High cost, especially for mid-sized organizations.
  • Complex installation and setup process.
  • Slow performance and requires optimization.
  • Limited flexibility and user-friendliness.
  • Difficult deployment to servers.
  • Requires Red Hat licenses for Ansible automation.
  • Limited community support and solutions.
  • Sluggish platform and requires optimization.
  • Installation challenges with new updates.

IBM Cloud Pak for AIOps alternatives

  • Logo of xMatters
    xMatters
    Better fit for smaller organizations. Stronger in retail, manufacturing, media & entertainment, professional services, healthcare, finance, automotive, and software/IT. Has slower momentum.
    Read more
  • Logo of Observo
    Observo
    More focused on log management and analysis for IT and Security teams. Has significantly more momentum based on employee growth.
    Read more
  • Logo of PagerDuty
    PagerDuty
    Better for smaller businesses and incident response. PagerDuty has slower momentum. Simpler setup and more intuitive interface are noted by users.
    Read more
  • Logo of Atera
    Atera
    Better fit for small to medium businesses and MSPs. Atera is growing faster and offers a per-technician pricing model. Some users find the forced AI features unhelpful and the mobile app limited. A strong IBM Cloud Pak for AIOps competitor for IT management.
    Read more
  • Logo of JumpCloud
    JumpCloud
    Better for access management, single sign-on, and remote device management. More suitable for mid-sized companies with diverse IT environments. Has more momentum based on employee growth.
    Read more
  • Logo of InvGate Insight
    InvGate Insight
    Better for asset tracking in finance, manufacturing, construction, transportation, IT, and professional services. Also has strong customer support and an intuitive interface. It is growing faster and offers more positive pricing.
    Read more

IBM Cloud Pak for AIOps FAQ

  • What is IBM Cloud Pak for AIOps and what does IBM Cloud Pak for AIOps do?

    IBM Cloud Pak for AIOps uses AI-powered automation to streamline IT operations, predict and prevent outages, and resolve incidents faster. It integrates with various tools, offering a holistic view of IT infrastructure for improved efficiency and reduced downtime. It's ideal for large enterprises seeking AI-driven incident management.

  • How does IBM Cloud Pak for AIOps integrate with other tools?

    IBM Cloud Pak for AIOps integrates with various systems and tools, including Control-M, Maximo, different servers, and drives. It offers a wide range of integrations and supports multiple cloud environments for enhanced flexibility. It also supports PHP, Python, and Java.

  • What the main competitors of IBM Cloud Pak for AIOps?

    Top alternatives to IBM Cloud Pak for AIOps include xMatters, Observo, PagerDuty, and Atera. These platforms offer similar AI-driven capabilities for incident management, data analysis, and IT operations optimization.

  • Is IBM Cloud Pak for AIOps legit?

    Yes, IBM Cloud Pak for AIOps is a legitimate product. It's a robust platform ideal for large enterprises seeking AI-driven IT operations management. However, some users find it costly and complex. Explore alternatives like xMatters or PagerDuty if those are concerns.

  • How much does IBM Cloud Pak for AIOps cost?

    I couldn't find pricing details for IBM Cloud Pak for AIOps. Contact IBM directly to get product pricing and see if it's worth it for your needs. This will help you determine the product's value proposition relative to its cost.

  • Is IBM Cloud Pak for AIOps customer service good?

    Customer reviews on IBM Cloud Pak for AIOps's customer service are mixed. While some praise the helpful support and available documentation, others find the support confusing and recommend relying on documentation instead.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.