Last updated on
Company health
Ratings
Heretto description
Heretto is a content management platform designed for growing businesses. It helps you create, organize, and deliver consistent information across all your channels, like product documentation, knowledge bases, and help centers. Heretto makes it easy to keep your content updated, personalize it for different audiences, and track its performance. This can lead to better customer experiences, reduced support costs, and improved brand consistency.
What companies are using Heretto?
Who is Heretto best for
Heretto is a user-friendly content management platform ideal for growing businesses looking to streamline content creation and delivery. Users praise its intuitive interface, collaboration features, and excellent customer support. However, some have noted performance issues and complex setup. Heretto excels at content reuse and version control, making it a strong choice for teams needing consistent, high-quality documentation.
-
Best for enterprise businesses (1000+ employees).
-
Suitable for various industries.
Heretto features
| Supported Heretto supports defining and managing workflows for content creation, review, and publishing. |
| Supported Heretto offers workflow automation with customizable workflows and task automation. |
| Supported Heretto supports real-time collaborative editing, allowing multiple users to edit simultaneously. |
| Supported Heretto supports version control, allowing users to track changes and revert to earlier versions. |
| Supported Heretto supports content reuse across multiple articles through topic, map, and element-level reuse. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Heretto reviews
We've summarised 38 Heretto reviews (Heretto G2 reviews) and summarised the main points below.
- Heretto is praised for its intuitive and user-friendly interface, making it easy for writers to adapt to structured authoring.
- The platform excels in its collaboration features, allowing multiple authors to work simultaneously and seamlessly manage reviews.
- Heretto’s customer support receives consistently high praise for its responsiveness, helpfulness, and expertise.
- The tool is commended for its powerful content reuse functionality, enabling efficient single-sourcing and content consistency.
- Users appreciate the comprehensive version control system, which simplifies tracking changes and managing different document iterations.
- Heretto experiences performance issues like lagging, freezing, and slow loading, especially with large files or multiple users.
- The search functionality is unreliable and unintuitive, often requiring multiple attempts to find specific content.
- Users express dissatisfaction with the complexity of setting up and customizing projects, particularly for DITA beginners.
- Version control and merging features, while present, have been reported to be unreliable and prone to errors.
- Limited customization options for publishing scenarios, particularly with Docusaurus, restrict flexibility.
Heretto pricing
The commentary is based on 2 reviews from Heretto G2 reviews.
Heretto's pricing is considered expensive, around $2500, which might not be suitable for all budgets. While a 30-day trial is available, potential users should carefully evaluate the cost against the software's structured content management capabilities.
See the Heretto pricing page.
Heretto alternatives
heretto vs Document360Better for smaller businesses and broader industry application. Has more momentum. AI-powered search and content generation features. Users appreciate the simple UI and robust customization. However, users mention clunky editing and occasional performance issues. A Heretto competitor and alternative.Read more
AuthorBetter for technical documentation, training materials, and similar content. Caters to businesses of all sizes across various industries, especially life sciences, manufacturing, and technology. Simpler feature set for straightforward documentation needs. Has slightly less momentum. A Heretto alternative and competitor.Read more
Tridion DocsBetter for enterprise customers, especially in regulated industries like finance, legal, and manufacturing. Has more momentum based on website traffic and employee growth. A strong Tridion Docs alternative for organizations needing to translate documentation.Read more
ConfluenceBetter for collaboration and knowledge sharing across teams. More suitable for a wider range of industries. Easier to use with better performance, but has scalability issues. Confluence pricing receives more negative feedback.Read more
ChameleonBetter for user onboarding and in-app guidance. More suitable for companies focused on product-led growth. Stronger customer service, but potential performance issues.Read more
ClickHelpBetter for small businesses and medium businesses. Has easier migration options from platforms like Confluence. ClickHelp is growing faster than Heretto. Offers white-labeling but lacks real-time co-authoring.Read more
Heretto FAQ
What is Heretto and what does Heretto do?
Heretto is a user-friendly content management platform designed for growing businesses. It streamlines the creation, organization, and delivery of consistent information across various channels. Heretto facilitates content updates, personalization, and performance tracking, leading to improved customer experiences and brand consistency.
How does Heretto integrate with other tools?
Heretto integrates with other tools through its API and webhooks, enabling seamless content delivery across various platforms. It supports content reuse, allowing efficient single-sourcing and consistency. Heretto facilitates collaboration among authors with real-time editing and workflow automation.
What the main competitors of Heretto?
Top alternatives to Heretto include Document360 for knowledge bases and help centers, Tridion Docs for technical documentation, and ClickHelp for user manuals and training materials. Confluence and ClickUp are also strong competitors for collaborative workspaces and project management.
Is Heretto legit?
Yes, Heretto is a legitimate content management platform. User reviews praise its intuitive interface, collaboration features, and excellent customer support. However, some users have reported performance issues and complex setup. If considering Heretto, ensure it aligns with your specific needs and resources.
How much does Heretto cost?
Heretto does not publicly disclose its pricing information. Contact their sales team to obtain a customized quote based on your specific needs and requirements.
Is Heretto customer service good?
Heretto's customer service is excellent. Users consistently praise the responsiveness and helpfulness of the support and customer success teams. They are lauded for their expertise and willingness to assist with problem-solving and onboarding.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.