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GotLiveChat description
GotLiveChat is a live chat software that allows businesses to interact with their website visitors in real-time. It offers a "chat now" button for customer service and sales assistance, as well as real-time monitoring of website visitors. GotLiveChat aims to improve online sales and customer satisfaction by providing immediate support and answering questions. This service is suitable for e-commerce websites, customer support centers, and any business looking to enhance their online presence with direct customer interaction.
Who is GotLiveChat best for
GotLiveChat is a live chat software designed for e-commerce businesses, especially small to medium-sized enterprises (SMEs), that want to boost sales and customer support. It offers a prominent "chat now" button, proactive chat invitations, real-time visitor monitoring, and a web-based operator console. GotLiveChat helps businesses answer customer questions immediately, improving satisfaction and online sales.
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Best for small businesses (1-100 employees), good fit for medium businesses (100-1000 employees).
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Well-suited for E-commerce and Software/IT/Telecommunications companies.
GotLiveChat features
| Supported GotLiveChat provides real-time visitor details such as location, referral source, pages viewed, and more. |
| Supported GotLiveChat allows operators to send proactive chat invitations to website visitors. |
| Supported GotLiveChat offers a prominent click-to-chat button for easy conversation initiation. |
| Supported GotLiveChat's operator console provides access to real-time visitor information and chat management tools. |
| Supported GotLiveChat's operator console is web-based, accessible from anywhere with an internet connection. |
GotLiveChat pricing
See the GotLiveChat pricing page.
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GotLiveChat has a free trial.
GotLiveChat.com Hosted Chat
This plan includes unlimited operators, websites monitored, and chat sessions, SSL chat, the ability to create operators, canned messages, pop-up blocker avoidance, push function, co-browse, audio/visual notifications, geo-location, blocking for abusive users, proactive invites, no ads, visitor browser info and more.
GotLiveChat alternatives
Salesforce Service CloudBetter fit for larger enterprises needing AI-powered automation and robust CRM integration. A Salesforce Service Cloud alternative for those seeking simpler live chat.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on interactive product tours and in-app messages. Caters to a wider range of industries including finance, ecommerce, and real estate. G2 and Capterra reviews highlight ease of use and excellent customer support.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for smaller businesses focused on real-time customer interaction.Read more
ManageEngine ServiceDesk PlusBetter for IT support and asset management. A good ManageEngine ServiceDesk Plus alternative for larger businesses needing help desk software. It has more momentum.Read more
GotLiveChat FAQ
What is GotLiveChat and what does GotLiveChat do?
GotLiveChat is a live chat software enabling real-time interaction with website visitors. It offers a chat button for immediate customer support and sales assistance, plus real-time visitor monitoring. GotLiveChat helps businesses improve online sales and customer satisfaction.
How does GotLiveChat integrate with other tools?
GotLiveChat integrates with a click-to-chat button for easy customer interaction. It also features a web-based operator console, accessible from anywhere with an internet connection. No information is available regarding integrations with other third-party tools.
What the main competitors of GotLiveChat?
GotLiveChat competitors include Truechat, Hubber (similar live chat software), and Salesforce Service Cloud (a broader customer service platform). Alternatives like Chameleon focus on user onboarding, while Confluence aids team collaboration, and ManageEngine ServiceDesk Plus offers IT management.
Is GotLiveChat legit?
Yes, GotLiveChat is a legitimate live chat software aiming to improve online sales and customer satisfaction. It offers real-time visitor monitoring, proactive chat invitations, and a convenient click-to-chat button. The service is safe for e-commerce businesses seeking enhanced customer interaction.
How much does GotLiveChat cost?
GotLiveChat costs $9.95 per month for its Hosted Chat plan. This plan includes unlimited operators, websites, and chat sessions. A free trial is available for users to test the product. This makes GotLiveChat worth considering for businesses seeking affordable live chat.
Is GotLiveChat customer service good?
GotLiveChat's customer service receives positive feedback. Users praise the support team's responsiveness and helpfulness in providing quick solutions. While some users mention potential delays during non-peak hours, the overall sentiment towards GotLiveChat's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.