Last updated on
Company health
Ratings
GoSite description
GoSite is a cloud-based software suite designed for small to medium businesses, particularly those offering services. It provides tools to manage online presence, engage customers, and streamline operations, including online booking, payments, reviews, and marketing. GoSite aims to be a one-stop solution for businesses to connect with customers in a digital world.
Who is GoSite best for
GoSite is a cloud-based platform designed to help small and medium-sized service businesses manage their digital presence, customer interactions, and operations. Users appreciate its centralized platform, responsive customer service, and convenient payment processing. However, some have reported issues with the mobile app and website design. GoSite offers tools for online booking, payments, reviews, and marketing, making it a comprehensive solution for businesses looking to enhance their online presence.
-
Best for small to medium businesses.
-
Ideal for service-based businesses in various sectors, including healthcare, finance, retail, and hospitality.
GoSite features
| Supported GoSite supports automated review requests and management. |
| Supported GoSite supports local listing management, ensuring accurate and consistent business information across various online platforms. |
| Supported GoSite supports credit and debit card payments and likely mobile payments. |
| Supported GoSite supports Google review management via review generation and automation features. |
GoSite reviews
We've summarised 50 GoSite reviews (GoSite Capterra reviews and GoSite G2 reviews) and summarised the main points below.
- Centralized platform for managing online presence, reviews, and bookings.
- Responsive customer service.
- Easy to use for gathering and responding to reviews.
- Convenient payment processing via a payment link.
- Helpful for getting a business online quickly.
- Difficult and buggy mobile app with frequent login issues and crashes.
- Website design options are limited and not very modern.
- Lack of notification or delayed notifications for new client messages.
- No option to export client information.
- Overly aggressive sales tactics and difficulty canceling service.
GoSite pricing
The commentary is based on 7 reviews from GoSite Capterra reviews and GoSite G2 reviews.
GoSite's pricing is a common concern. Some users find it expensive, especially compared to free alternatives or competitors. Others appreciate its value, particularly for getting a business online. However, some long-term users note a price increase over time.
Users sentiment
GoSite alternatives
ThryvBetter suited for businesses seeking a more comprehensive business management platform. Broader industry applicability. Has more momentum in terms of employee growth.Read more
PodiumBetter for lead generation and customer interaction via messaging and AI-powered tools. More suitable for automotive, retail, real estate, and healthcare businesses.Read more
Netcore Customer Engagement and Experience PlatformBetter for mid-size to large businesses focused on marketing automation and customer engagement. More suitable for personalized email, SMS, and push notification campaigns. Offers AI-powered features, user-friendly interface, and strong customer support.Read more
LocaloBetter for local SEO and Google Business Profile optimization. Higher rated by users, with praise for its user-friendly interface and helpful insights. More positive pricing sentiment.Read more
BirdeyeBetter for larger, multi-location businesses. Has broader industry applicability, including consumer goods, transportation, and legal. Growing faster than GoSite. More focus on AI-powered features for social media and reputation management. GoSite alternative; GoSite competitor.Read more
TrustAnalyticaMore focused on reputation management and online booking. Has fewer features and is growing slower.Read more
GoSite FAQ
What is GoSite and what does GoSite do?
GoSite is a cloud-based platform for small and medium-sized businesses, especially service providers. It offers tools for managing online presence, customer engagement, and business operations, including bookings, payments, reviews, and marketing, all in one place.
How does GoSite integrate with other tools?
GoSite integrates with various tools to enhance its functionality. It supports integrations for payment processing, review generation, and local listing management. GoSite also connects with Google for review management and automation.
What the main competitors of GoSite?
GoSite's main competitors include Podium, Thryv, and Birdeye. These platforms offer similar features for online presence management, customer engagement, and business operations streamlining, catering to small and medium-sized businesses. Other alternatives like Zendesk, Text Request, and Textla focus on specific aspects like customer service or text message marketing.
Is GoSite legit?
Yes, GoSite is a legitimate software platform. It helps small and medium businesses manage their online presence, customer interactions, and operations. User reviews suggest a centralized platform with convenient features, but some have noted issues with the mobile app and website design.
How much does GoSite cost?
I couldn't find pricing details for GoSite. Contact GoSite directly for product pricing and to determine if it's worth the investment for your needs.
Is GoSite customer service good?
GoSite's customer service receives mixed reviews. While some users praise the helpful and responsive support, others report difficulties, citing unresponsive management and overwhelming support staff. Some users mention prompt and helpful support for technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.