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Glassix description
Glassix is a customer service platform that combines all your communication channels, like email, live chat, and social media, into one shared inbox. This allows businesses to manage all customer interactions in one place. Glassix offers tools like AI-powered chatbots, automated workflows, and detailed customer history to help teams provide faster and more efficient support. It's designed to be user-friendly, even for non-technical staff, and can be customized to fit your specific needs. Glassix aims to improve how businesses interact with customers, automate tasks, and create a smoother customer experience.
What companies are using Glassix?
Who is Glassix best for
Glassix is a customer service platform unifying communication channels into a shared inbox. It offers AI-powered chatbots, automated workflows, and detailed customer history. Users praise its intuitive interface and unified inbox but note occasional glitches and a need for more documentation. Glassix is suitable for businesses of all sizes seeking to improve customer support efficiency and create a smoother customer experience.
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Ideal for small, medium, and large businesses seeking streamlined customer support.
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Suitable for most industries needing improved customer interaction management.
Glassix features
| Supported Glassix stores chat history and integrates with CRM systems for personalized support. |
| Supported Glassix offers AI chatbots powered by GPT-4, automating conversations and providing instant responses. |
| Supported Glassix offers workflow automation with a drag-and-drop interface and templates. |
| Supported Glassix offers live chat on websites and apps, integrating AI chatbots. |
| Supported Glassix supports automated routing with dynamic business rules for agent assignment and priority routing. |
| Supported Glassix offers a unified platform to manage customer interactions across various channels, including email, chat, social media, and phone. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Glassix reviews
We've summarised 278 Glassix reviews (Glassix Capterra reviews and Glassix G2 reviews) and summarised the main points below.
- AI chatbot for automating common questions and support
- Unified inbox consolidates all communication channels
- Easy to use and intuitive interface
- Customizable reports, scheduled reports, and data analysis
- Occasional glitches and delays in responses
- Customer support response times can be improved
- Limited documentation and how-to guides
- More product info and workshops are needed
Glassix pricing
The commentary is based on 46 reviews from Glassix Capterra reviews and Glassix G2 reviews.
Glassix users praise its value for money, highlighting time and cost savings through automation and streamlined customer communication. While some consider the price high for smaller businesses, most find its features justify the cost, especially given the quick return on investment.
Users sentiment
See the Glassix pricing page.
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Glassix has a free trial.
Starter
Customer communication platformEmail, chat, social messaging, and moreOnline help center & documentationStandard bots & automationStandard reporting & real-time dashboardUser mobile appOnline digital support (Sun – Fri)
Growth
Everything in Starter AND:Advanced chatbotsAdvanced reporting & real-time dashboardDigital surveys (limited)Enhanced security featuresAI Capabilities (Add on)Rest API access (limited)
Enterprise
Everything in Growth AND:Premium support accessComplete Conversational AI suiteEnterprise-grade security featuresEnhanced AI Capabilities (Add on)Advanced & Automated reporting & analytics dashboard + BIRest API access (unlimited)
Glassix alternatives
FrontHas stronger team collaboration features and is growing faster. A Front alternative for those prioritizing internal communication and efficiency.Read more
HubSpot Service HubBetter for scaling customer service operations. A stronger HubSpot CRM integration is available. Provides real-time dashboards. Offers a help desk and ticketing system. Glassix is growing faster.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for IT and software teams.Read more
Salesforce Service CloudBetter for larger enterprises needing CRM integration. Has slower momentum. Users appreciate robust features and customer support but find navigation challenging.Read more
Chat BreezesMore focused on social commerce and converting social media engagement into sales. Better for SMBs and e-commerce businesses looking to streamline social media communication. A Glassix competitor and alternative with positive pricing sentiment.Read more
Glassix FAQ
What is Glassix and what does Glassix do?
Glassix is a customer service platform unifying communication channels like email, live chat, and social media into a single inbox. It offers AI-powered chatbots, automated workflows, and a detailed customer history to streamline support, automate tasks, and improve customer experience. Glassix is user-friendly and customizable for various business needs.
How does Glassix integrate with other tools?
Glassix integrates with various communication channels, including email, live chat, social media, and phone, unifying them within a shared inbox. It also integrates with CRM systems to provide personalized customer support and offers AI-powered chatbots for automated responses.
What the main competitors of Glassix?
Top alternatives to Glassix include Front, HubSpot Service Hub, and Salesforce Service Cloud. These competitors offer similar customer service platform features like omnichannel communication, shared inboxes, and AI-powered automation. Other options include DevRev, ClickUp, and CommandBar.
Is Glassix legit?
Yes, Glassix is a legitimate customer service platform. It's known for its AI-powered chatbot, unified inbox, and user-friendly interface. Glassix is generally considered safe and reliable for managing customer interactions.
How much does Glassix cost?
Glassix pricing starts at $41.65 per user/month for the Starter plan. The Growth plan is $52 per user/month, while Enterprise plan pricing is custom. AI Capabilities are available as a paid add-on. A free trial is also available.
Is Glassix customer service good?
Glassix receives positive customer service reviews. Users praise the helpful support team and prompt responses. However, some users desire faster response times and more documentation, especially for the AI features. Overall, Glassix seems to offer valuable and efficient customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.