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FourKites description
FourKites is a leading supply chain visibility platform used by major companies worldwide. By tracking millions of shipments across various transportation modes, it provides real-time data and insights for managing your entire supply chain - from warehouses and transportation to stores. This helps businesses improve efficiency, reduce costs, optimize inventory, and make customers happier with on-time deliveries.
Who is FourKites best for
FourKites offers real-time supply chain visibility, saving businesses time and money. Users praise its intuitive interface, helpful support, and accurate tracking. However, some find its complexity overwhelming and its cost high. Ideal for large businesses needing streamlined logistics.
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Best fit for medium and large businesses.
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Ideal for companies in consumer goods, manufacturing, retail, and transportation & logistics.
FourKites features
| Supported FourKites allows live tracking of vehicle locations across different transportation modes. |
| Supported FourKites integrates with ERP systems, including SAP. |
| Supported FourKites offers automated yard management, including gate control, dock scheduling, and trailer tracking. |
| Supported FourKites supports real-time multimodal shipment tracking across truck, rail, ocean, and air transport. |
| Supported FourKites uses machine learning to predict ETAs for various transportation modes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
FourKites reviews
We've summarised 255 FourKites reviews (FourKites G2 reviews) and summarised the main points below.
- Responsive and helpful customer success and technical support teams.
- User-friendly and intuitive interface, easy to use even for beginners.
- Simple carrier onboarding and integration.
- Real-time visibility eliminates back-and-forth emails for load updates.
- Continuous product enhancements based on customer feedback.
- Wealth of information, clearly organized and not daunting.
- Live tracking information, great for planning and KPI reporting.
- Automates tracking processes from supplier to distributor.
- Saves time by not having to constantly update customers.
- Interactive platform with smooth operation, accurate and timely updates.
- Integration with Aljex and Relay enhances tracking experience.
- Lots of filters for quickly finding shipments.
- Excellent learning modules and knowledge base.
- Provides live updates and shareable tracking links for customers.
- Helps plan time schedules, arrivals, and ETAs.
- Helps solve supply chain delays and alert customers of issues.
- Shows relevant information and keeps customers updated in real time.
- Intuitive platform with learning modules.
- Tracks drivers and provides trailer details, locations, and ETAs.
- Captures and holds lots of data in one location.
- Helps track shipments more accurately and minimize email traffic.
- Provides accurate ETAs and geofence tracking.
- Allows tracking of vehicles and provides real-time location information.
- Easy to navigate and find all needed information.
- Contributes to daily load monitoring and client updates.
- Helps automate load status updates and reduce manual tracking.
- Difficult to use for those with poor eyesight.
- Carrier compliance is critical for the platform to be useful.
- Not all trailers can provide ETAs.
- Information sometimes doesn't match with Manhattan.
- Setup and troubleshooting require technical knowledge.
- Can be slow to load at times.
- Mobile app tracking quality sometimes sends spam emails.
- Plant codes are not listed for filtering or searching.
- Too many onscreen options; wish some could be toggled off.
- Difficult to navigate reporting tools, giant data dump.
- More step-by-step instructions needed for new users.
- Need better tracking for trucks with multiple stops, specific to each customer.
- High cost and long learning curve.
- Mobile app requires frequent logins and doesn't save passwords.
- Too many filters, some unusable.
- Dedicated carriers show entire route instead of direct ETA to customer.
- A lot of features and information, can be overwhelming for new users.
- Load cannot be tracked if not set up before pickup.
- Incorrect information sometimes displayed.
- Support tickets can take a long time to resolve.
- Character limit for product descriptions.
- System crashes occasionally, although tech support responds quickly.
- Certification materials need more videos.
- Not all carriers are on the platform.
- Difficult to integrate with Transplace.
FourKites pricing
The commentary is based on 4 reviews from FourKites G2 reviews.
No pricing information found.
Users sentiment
See the FourKites pricing page.
FourKites alternatives
ShippeoHigher rated by users. More focused on accurate delivery predictions and automated processes.Read more
Descartes MacroPointBetter ratings and ease of use. Wider carrier network and integration capabilities are notable advantages for a FourKites alternative. However, performance reliability and implementation can be cumbersome.Read more
project44Better user experience and easier implementation. More positive customer reviews and ratings. Has a slightly slower pace of growth. Offers stronger customer support.Read more
PandoBetter for managing shipping costs and transportation management. Integrates with ERP systems like SAP and Oracle. Gartner and World Economic Forum recognize it as a leading logistics provider. Users praise the customer support and ease of use, but note potential slowdowns and a long setup time. More positive pricing sentiment.Read more
QuickBooks OnlineBetter for basic accounting in small to medium businesses. A QuickBooks Online alternative for supply chain visibility and logistics. Primarily focused on financial management.Read more
parcelLabBetter for enhancing post-purchase customer experience. More focused on e-commerce and retail. Higher ratings and is growing faster.Read more
FourKites FAQ
What is FourKites and what does FourKites do?
FourKites is a supply chain visibility platform that provides real-time tracking and predictive ETAs for shipments across various transportation modes. It integrates with ERP systems, offers automated yard management, and helps businesses improve efficiency and reduce costs.
How does FourKites integrate with other tools?
FourKites integrates with ERP systems, including SAP, and offers automated yard management functionalities. It supports real-time multimodal shipment tracking (truck, rail, ocean, and air). This streamlines data exchange and enhances visibility across the supply chain.
What the main competitors of FourKites?
Alternatives to FourKites include Descartes MacroPoint, project44, and Shippeo. These platforms offer similar real-time shipment visibility and supply chain management capabilities. Other competitors like parcelLab focus on post-purchase customer experience.
Is FourKites legit?
Yes, FourKites is a legitimate supply chain visibility platform. It offers real-time tracking, predictive ETAs, and integrations with ERP systems like SAP, enhancing efficiency and customer satisfaction. It's known for its user-friendly interface and responsive customer support.
How much does FourKites cost?
FourKites does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and to determine if FourKites is worth the investment for your business.
Is FourKites customer service good?
FourKites customers generally praise the responsiveness and helpfulness of the support team. Users highlight the quick response times and efficient issue resolution. While some mention occasional slow support ticket resolution, the overall sentiment towards customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.