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Eltropy description
Eltropy is a software platform designed specifically for credit unions and community banks to improve how they communicate with their customers. It brings together various communication tools like text messaging, video chat, and co-browsing into a single platform. Eltropy also offers AI-powered features to automate tasks and improve efficiency. Their focus is on security and compliance, making sure customer data is protected. This helps financial institutions streamline their operations, improve customer satisfaction, and reduce costs.
Who is Eltropy best for
Eltropy is a communication platform designed for financial institutions to connect with customers via text, video chat, and co-browsing. It offers AI-powered automation and prioritizes security and compliance. Eltropy helps streamline operations, improve customer satisfaction, and reduce costs.
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Best for medium-sized businesses (101-1000 employees) and a good fit for large enterprises (1001+ employees).
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Ideal for credit unions and community banks in the financial services industry.
Eltropy features
| Supported Eltropy's Voice+ product offers omnichannel communication, allowing financial institutions to connect with customers via phone, text, and video. |
| Supported Eltropy's Text Messaging product facilitates personalized, two-way text communication between financial institutions and customers. |
| Supported Eltropy's Secure Chat provides a secure and compliant messaging platform for financial institutions and customers. |
| Supported Eltropy's Video Banking enables virtual face-to-face meetings between financial institutions and customers. |
| Supported Eltropy's Video Verify feature offers secure identity verification through video. |
| Supported Eltropy's Co-browsing feature allows real-time screen sharing between financial institutions and customers. |
| Supported Eltropy's Appointment Management feature enables efficient scheduling and management of appointments. |
Eltropy pricing
The commentary is based on 2 reviews from Eltropy G2 reviews.
No pricing information found on the Eltropy website. The website encourages users to contact sales for pricing details.
Users sentiment
See the Eltropy pricing page.
Eltropy alternatives
Simplify360Better for mid-size to enterprise businesses seeking social media management and customer support. Has broader industry applicability, including e-commerce, retail, and education. Grows faster and users appreciate its consolidated communication and automation features. However, some find its interface complex and customization limited. Serves as a good Eltropy alternative.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for Software, IT & Telecommunications companies. Negative sentiment around pricing.Read more
ChameleonBetter for SaaS companies focused on user onboarding and in-app guidance. More suitable for a broader range of industries beyond finance.Read more
LinkLiveBetter for larger enterprises and healthcare. Has more momentum based on employee growth.Read more
Connex OneBetter suited for contact centers and customer interaction automation across various channels. Caters to a broader range of business sizes.Read more
Eltropy FAQ
What is Eltropy and what does Eltropy do?
Eltropy is a communication platform for credit unions and community banks. It provides secure messaging, video chat, and other tools to enhance customer interaction and streamline operations. Eltropy leverages AI to automate tasks and improve efficiency while ensuring data security and compliance.
How does Eltropy integrate with other tools?
Eltropy integrates with core banking systems, CRM platforms, and other fintech tools to provide a seamless communication experience. It offers open APIs and pre-built integrations to streamline workflows and enhance data exchange between systems.
What the main competitors of Eltropy?
Eltropy's main competitors include Unblu, which focuses on secure communication for financial institutions, and Simplify360, known for its AI-powered customer support platform. Other alternatives like LinkLive and Connex One offer similar communication and contact center solutions.
Is Eltropy legit?
Eltropy is a legitimate platform designed for secure communication in the financial sector. It's a safe and focused solution for credit unions and community banks seeking improved customer interaction and streamlined operations.
How much does Eltropy cost?
I couldn't find pricing details for Eltropy. Contact Eltropy directly to discuss pricing and determine if the product is worth it for your needs. Consider factors like your budget and required features when making your decision.
Is Eltropy customer service good?
Eltropy receives positive feedback for its comprehensive communication features and security. However, some users mention a learning curve and limited customization options. It effectively streamlines communication, but pricing might be a concern for smaller institutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.