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Elastic Email description
Elastic Email is an email platform designed for businesses to send transactional emails, like password resets and order confirmations. They offer an email marketing tool, but their strength is their reliable delivery engine and API, allowing easy integration with your existing systems. They focus on providing cost-effective solutions for small to medium businesses and pride themselves on strong customer support.
What companies are using Elastic Email?
Who is Elastic Email best for
Elastic Email is a reliable email platform perfect for small to medium businesses needing seamless transactional email delivery. Users praise its easy-to-use API and excellent customer support. However, be aware of potential price increases after the initial period and occasional communication issues regarding account suspensions. If reliable delivery and integration are your priorities, Elastic Email is worth considering.
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Ideal for small to medium businesses seeking cost-effective transactional email solutions.
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A good fit for E-commerce, Finance, Manufacturing, Education, Media, and Software industries.
Elastic Email features
| Supported Elastic Email supports user access management with four access levels, available on specific plans. |
| Supported Elastic Email offers real-time data integrations through its API and webhooks. |
| Supported Elastic Email prioritizes high deliverability and low bounce rates with features like list validation and domain verification. |
| Supported Elastic Email supports automated transactional emails triggered by user activity via its API. |
| Supported Elastic Email supports automated transactional emails like receipts and password resets. |
| Supported Elastic Email handles bounces and suppresses bounced addresses automatically or via integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Elastic Email reviews
We've summarised 293 Elastic Email reviews (Elastic Email TrustPilot reviews and Elastic Email G2 reviews) and summarised the main points below.
- Consistently praised for its excellent customer support, with fast and helpful responses
- Competitive pricing, even after recent changes
- Reliable email delivery engine ensuring emails reach inboxes
- Easy-to-use API and integrations with existing systems
- Sudden price increases after the initial period can be as high as 500%
- Users are not notified of changes to the service, such as the free plan’s new restriction of only sending emails to one address
- "Under review" account suspensions occur with no explanation or communication, leaving clients in the dark for days while their emails bounce
- Slow support response times, often with unqualified staff giving canned responses that do not address the issues
Elastic Email pricing
The commentary is based on 53 reviews from Elastic Email G2 reviews and Elastic Email TrustPilot reviews.
Elastic Email offers competitive pricing, especially for high-volume sending and transactional emails. A generous free tier is available, but some users have found pricing complex and increases after initial periods steep. Several users noted its affordability, particularly for small businesses and in specific regions. However, transparency regarding pricing and plan changes has been criticized.
Users sentiment
See the Elastic Email pricing page.
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Elastic Email has a free plan.
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Elastic Email has a free trial.
Free
This plan offers basic email marketing features with a limited sending capacity.
Starter
This plan provides access to the Email Delivery Engine, Email Designer, Campaign Creator, Landing Page Editor, Web Forms, Single & Bulk Email Verification, Segmentation, Analytics, and Customer Support.
Pro
This plan includes all Starter plan features and adds Email Automations, Faster Delivery Speed, Unlimited Custom Fields, Custom rDNS, Webhooks, Sub Accounts, User Management, Reseller Features, and Form with reCAPTCHA.
Elastic Email alternatives
HubSpot Marketing HubBetter for larger businesses seeking comprehensive marketing solutions. Offers broader marketing functionalities beyond email, including inbound marketing, SEO, and social media management. Has more momentum in terms of employee growth. More user reviews suggest a wider user base.Read more
MailazyMore focused on transactional emails, compared to Elastic Email which also offers email marketing tools. Mailazy has slower momentum based on employee growth. It also has limited publicly available user reviews.Read more
Brevo Transactional EmailBetter for larger enterprises. More user-friendly interface and helpful support. Positive pricing sentiment. Offers drip campaigns.Read more
OverloopBetter for sales outreach automation and LinkedIn integration. Ideal for outbound sales teams. G2 ratings are higher. However, email deliverability can be a concern, and email credits are limited.Read more
ActiveCampaignBetter for marketing automation and CRM. Broader industry fit. Has more momentum. More user reviews and higher ratings on Glassdoor. A good Elastic Email alternative.Read more
MailerSendBetter for Retail, Real Estate & Construction, Transportation & Logistics, and Non-profit organizations. Caters to a wider range of business sizes. Has a more generous free tier. Offers a drag-and-drop email builder and pre-made templates.Read more
Elastic Email FAQ
What is Elastic Email and what does Elastic Email do?
Elastic Email is a cost-effective email platform for small to medium businesses. It excels at sending transactional emails like password resets and order confirmations, offering reliable delivery and easy API integration. While also providing email marketing tools, its focus remains on robust deliverability and excellent customer support.
How does Elastic Email integrate with other tools?
Elastic Email integrates seamlessly with other tools through its robust API and webhooks. This allows for real-time data integrations and automated transactional emails, making it easy to connect with your existing systems.
What the main competitors of Elastic Email?
Top Elastic Email competitors include Mailchimp, ActiveCampaign, HubSpot Marketing Hub, and Mailazy. These alternatives offer similar email marketing and transactional email services, often with broader feature sets for various business needs.
Is Elastic Email legit?
Yes, Elastic Email is a legitimate email marketing and transactional email platform. It's known for its reliable delivery and easy-to-use API, though some users have reported sudden price increases and communication issues. Despite this, many praise its competitive pricing and excellent customer support.
How much does Elastic Email cost?
Elastic Email's pricing includes a free plan for basic use. Paid plans start at $29/month for the Starter plan and $49/month for the Pro plan, offering additional features and higher sending capacity. Add-ons like dedicated support are also available, making it a worthwhile product for businesses of all sizes.
Is Elastic Email customer service good?
Elastic Email's customer service receives mixed reviews. While many users praise the prompt and helpful support, others report slow response times, unhelpful canned responses, and difficulty getting issues resolved. Some users experienced account suspensions without explanation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.