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Egencia description
Egencia, an American Express Global Business Travel company, provides a software platform for businesses to manage employee travel. It offers tools for booking flights and accommodations, tracking travel expenses, and ensuring traveler safety. Egencia aims to simplify corporate travel, control costs, and provide insights into travel spending. It's used by thousands of companies globally, particularly mid-size to large businesses.
Who is Egencia best for
Egencia, an American Express Global Business Travel company, simplifies business travel management for mid-size to large companies. Its platform streamlines booking flights, hotels, and rental cars, managing itineraries, and tracking expenses. Users praise its ease of use and integrations, but some have reported difficulties with flight changes and customer support. Egencia is a valuable tool for businesses seeking to control travel costs and improve travel management efficiency.
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Best for medium to large businesses.
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Ideal for various sectors, including Healthcare, Finance, Retail, and Technology.
Egencia features
| Supported Egencia allows users to search and book flights, including self-service options. |
| Supported Egencia supports generating various expense reports, including summaries and detailed breakdowns. |
| Supported Egencia allows searching and booking hotels, with features like filtering and special rates. |
| Supported Egencia allows creating and managing itineraries with flights, hotels, and car rentals. |
| Supported Egencia allows users to search and book car rentals. |
| Supported Egencia allows setting spending limits and preferred vendors, enforcing them via booking system integration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Egencia reviews
We've summarised 874 Egencia reviews (Egencia TrustPilot reviews, Egencia Capterra reviews and Egencia G2 reviews) and summarised the main points below.
- Ease of booking flights and hotels
- User-friendly interface and mobile app
- Integration with other systems
- Clear communication and itinerary management
- Helpful customer service
- Difficulty changing flights without customer support
- Limited airline integrations (e.g., Norwegian)
- Issues using flight credits
- Inaccurate hotel and flight prices compared to booking directly
- Billing errors for cancelled trips
- Lack of 24/7 human customer support
- Lengthy wait times for customer support
- Mobile app login issues
- Limited hotel loyalty point eligibility
- Lack of Ryanair among available airlines
Egencia pricing
The commentary is based on 109 reviews from Egencia Capterra reviews, Egencia G2 reviews and Egencia TrustPilot reviews.
Egencia's pricing receives mixed reviews. Some users appreciate the cost savings through negotiated rates and expense centralization, while others find the prices higher than booking directly or through other platforms, particularly for hotels. Some also dislike the fees for customer support.
Users sentiment
Egencia alternatives
SAP ConcurBetter for expense reporting and invoice management. Has broader industry applicability but is losing momentum.Read more
TravelPerkBetter for companies of all sizes and offers 24/7 customer support. It has significantly more momentum than Egencia. Users praise the intuitive interface and value. Some users have reported issues with the app and booking process.Read more
Navan (Formerly TripActions)Has significantly faster employee growth and offers a free plan for smaller businesses. Expense tracking and mobile app praised by users, but some report flight search limitations and unexpected charges. Strong Egencia competitor for expense management.Read more
CordBetter fit for smaller businesses focused on online community support, especially in tech. Has faster website traffic growth but slower employee growth. A strong Egencia competitor for targeted customer support.Read more
FCMBetter for small businesses and large enterprises. Has more momentum currently. More suitable for finance, manufacturing, and consumer goods industries.Read more
Egencia FAQ
What is Egencia and what does Egencia do?
Egencia, an American Express Global Business Travel company, is a software platform simplifying business travel management. It offers tools for booking travel, managing expenses, ensuring traveler safety, and gaining spending insights. Egencia is ideal for mid-size to large businesses.
How does Egencia integrate with other tools?
Egencia integrates with other systems for expense reporting, travel policy enforcement, and booking system integration. It offers a user-friendly interface and mobile app, simplifying travel management for businesses.
What the main competitors of Egencia?
Egencia's main competitors include SAP Concur, FCM, Deem, Airbase, Happay, and Rippling. These platforms offer similar features such as travel booking, expense management, and policy compliance tools, catering to various business sizes.
Is Egencia legit?
Yes, Egencia is a legitimate travel management company owned by American Express Global Business Travel. It's a safe and established platform used by many businesses for booking and managing travel. However, some users have reported difficulties with customer service and flight changes.
How much does Egencia cost?
Egencia does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business travel needs and to determine if Egencia is worth the investment for you.
Is Egencia customer service good?
Egencia's customer service receives mixed reviews. While some customers praise the helpful and responsive support team, others report long wait times, difficulty reaching a human representative, and unhelpful agents, especially for complex issues. Several reviewers note a decline in service quality post-pandemic.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.