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SAP Concur description
SAP Concur helps businesses of all sizes manage their travel expenses, invoices, and overall spending. It streamlines expense reports, automates invoice approvals, and provides real-time visibility into company spending. This helps control costs, reduce risks, and improve employee productivity. SAP Concur integrates with other software and offers a mobile app for employee convenience.
Who is SAP Concur best for
SAP Concur is a comprehensive spend management solution ideal for businesses of all sizes. Users praise the mobile receipt capture and credit card integration. However, some find the audit feedback vague and the travel booking slow. It streamlines expense reports, automates invoices, and offers real-time spending visibility.
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Best for small, medium, and large businesses.
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Ideal for various sectors, including Finance, Healthcare, Retail, and Technology.
SAP Concur features
| Supported SAP Concur supports creating and managing itineraries, including flights, hotels, and car rentals. |
| Supported Concur Invoice automates invoice processing, payments, and improves financial efficiency. |
| Supported Concur offers a dedicated travel booking module and integrates with major GDS systems. |
| Supported SAP Concur provides centralized travel spend management, including real-time visibility and control. |
| Supported SAP Concur offers a unified, user-friendly platform for employee reimbursements and T&E management. |
| Supported SAP Concur supports travel reconciliation with digital receipts and expense management features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SAP Concur reviews
We've summarised 4539 SAP Concur reviews (SAP Concur GetApp reviews, SAP Concur Software Advice reviews, SAP Concur TrustPilot reviews, SAP Concur Capterra reviews and SAP Concur G2 reviews) and summarised the main points below.
- Receipt capture feature on the mobile app is highly praised for convenience and ease of use.
- Integration with corporate credit cards is appreciated for automatic expense population and simplified reconciliation.
- Widely used across various industries, leading to familiarity and ease of transition for users.
- Comprehensive and customizable to fit specific organizational policies and needs.
- The "Concur Audit" feature provides excessively vague feedback and lacks a way to get clarification from a human auditor.
- Mobile app frequently experiences issues with two-factor authentication, getting stuck in a loop.
- Travel booking features are slow, often lack desired flight options, and don\'t always attach to expense reports as expected.
- UI is outdated, clunky, and not intuitive, requiring a steep learning curve for many users.
SAP Concur pricing
The commentary is based on 180 reviews from SAP Concur Capterra reviews, SAP Concur G2 reviews, SAP Concur GetApp reviews, SAP Concur Software Advice reviews and SAP Concur TrustPilot reviews.
Reviews indicate SAP Concur's pricing can be a concern, especially for smaller businesses. While some find it cost-effective for travel and expense management, others consider it expensive compared to alternatives and note extra fees for certain features.
Users sentiment
See the SAP Concur pricing page.
SAP Concur alternatives
AirbaseBetter for mid-sized businesses. Has grown in popularity more quickly. Combines expense management, AP automation, and corporate cards.Read more
TipaltiBetter for accounts payable automation and global payments. Has stronger momentum. A good SAP Concur alternative.Read more
Sage IntacctBetter for core accounting, budgeting, planning, and reporting. Stronger automation capabilities, especially for tasks like month-end close. More customizable reporting options. Integrated HR and payroll functionalities. A good SAP Concur competitor for businesses with over 20 employees.Read more
EgenciaBetter for mid-size to large businesses needing travel management. More focused on simplifying corporate travel booking and expense tracking. Offers AI-driven insights.Read more
sap-concur vs Navan (Formerly TripActions)More focused on travel and expense management, especially for medium to large businesses with frequent travel. It has a simpler, more modern UI and a rapidly growing user base.Read more
CoupaBetter for managing overall spending and procurement. Has more momentum based on employee and website traffic growth. A strong SAP Concur competitor.Read more
SAP Concur FAQ
What is SAP Concur and what does SAP Concur do?
SAP Concur is a spend management software that helps businesses control expenses, travel, and invoices. It automates expense reports, simplifies travel booking, and provides real-time visibility into company spending. Concur offers mobile access and integrates with other business software.
How does SAP Concur integrate with other tools?
SAP Concur integrates with various travel and accounting software, including popular ERPs and expense reporting tools. It also offers a mobile app that syncs with the platform, enabling convenient expense management on the go. This streamlines workflows and centralizes financial data.
What the main competitors of SAP Concur?
Top alternatives to SAP Concur include Coupa, Zoho Expense, Airbase, Yokoy, and Brex. These competitors offer similar features such as expense tracking, invoice management, and travel booking tools, often with more modern user interfaces and automation capabilities.
Is SAP Concur legit?
Yes, SAP Concur is a legitimate software for managing travel and business expenses. It's known for its comprehensive features and integrations, making expense tracking and reconciliation more efficient. However, some users find the software clunky and report issues with the mobile app.
How much does SAP Concur cost?
I couldn't find pricing details for SAP Concur. For detailed pricing information, it's best to contact SAP Concur directly. They can provide personalized quotes based on your specific needs.
Is SAP Concur customer service good?
Customer reviews on SAP Concur's customer service are mixed. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, unhelpful canned responses, and difficulty reaching a human representative. Several negative reviews mention poor communication and a lack of support during implementation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.