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Donorbox description
Donorbox is a comprehensive fundraising software platform designed for nonprofits of all sizes. It offers a wide array of features, including online donation forms, event ticketing, donor management tools, and crowdfunding capabilities. Donorbox prioritizes ease of use and donor conversion, providing a streamlined donation experience and tools to cultivate lasting donor relationships. The platform also boasts robust security measures to protect sensitive information.
Who is Donorbox best for
Donorbox is user-friendly fundraising software ideal for small nonprofits. It simplifies online donations, event ticketing, and donor management. Users praise its ease of use and setup, while some find the backend clunky and customization options limited. If you need robust reporting or extensive integrations, consider alternatives.
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Best for small nonprofits.
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Ideal for nonprofits.
Donorbox features
| Supported Donorbox allows creating and managing customizable online donation forms. |
| Supported Donorbox allows creating and embedding donation forms into websites. |
| Supported Donorbox supports peer-to-peer fundraising with personalized campaign pages. |
| Supported Donorbox supports online event ticketing with purchase and registration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Donorbox reviews
We've summarised 557 Donorbox reviews (Donorbox TrustPilot reviews and Donorbox G2 reviews) and summarised the main points below.
- Easy to set up and use, user-friendly interface.
- Seamless website integration and embedding options.
- Recurring donation feature is helpful and easy to manage.
- Multiple campaign creation and management.
- Helpful customer support and resources.
- Difficult to customize donation forms.
- Limited integration options.
- High fees, especially with added payment processor fees.
- Backend interface can be clunky and confusing to navigate.
- Lack of robust reporting features.
Donorbox pricing
The commentary is based on 217 reviews from Donorbox G2 reviews and Donorbox TrustPilot reviews.
Donorbox offers a free plan, which many reviewers found helpful, especially smaller nonprofits. While some disliked the platform fees and considered the pro plan pricing steep, most felt the pricing was reasonable and cost-effective compared to alternatives.
Users sentiment
See the Donorbox pricing page.
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Donorbox has a free plan.
Standard
This plan includes a 1.75% platform fee for donation forms, donation pages, QuickDonate, and Peer-to-Peer fundraising. It also has a 2.95% platform fee for events and memberships. It includes 5 team members.
Pro
This plan offers a reduced platform fee of 1.5% for most transactions and 2% for events and Peer-to-Peer fundraising. It also includes additional features such as Zapier integration, receipt rebranding, and advanced form customizations. It includes 10 team members.
Premium
This plan provides customized features and support, including a dedicated account manager, fundraising coach, and a premium suite of integrations. It includes 30 team members.
Donorbox alternatives
donorbox vs DonorPerfectBetter for managing pledges and donor retention. Also a good fit for Healthcare, Education, and Media organizations. Donorbox is growing faster.Read more
GivecloudBetter suited for smaller organizations. Lacks event ticketing and peer-to-peer fundraising features. Donorbox competitor and Donorbox alternative.Read more
QuickBooks OnlineBetter for managing business finances. A Donorbox competitor for organizations needing accounting tools. Not focused on fundraising or donor management. Suitable for for-profit businesses.Read more
ChMeetingsBetter fit for churches seeking membership management, volunteer scheduling, and service planning. More affordable, especially for smaller organizations. Rated higher by users, with praise for customer support and ease of use. A Donorbox competitor focused on church management.Read more
DonorDockBetter for small to midsize nonprofits in the USA. Offers transparent pricing with no platform fees.Read more
ClassyBetter for larger organizations and integrates with Salesforce. Has slower momentum. Users report excellent customer support but limited design customization.Read more
Donorbox FAQ
What is Donorbox and what does Donorbox do?
Donorbox is fundraising software that empowers nonprofits with tools to manage donations, events, and donor relationships. Its user-friendly platform offers features like customizable donation forms, recurring giving, and crowdfunding, enabling seamless online fundraising and donor engagement. Donorbox helps nonprofits streamline operations and boost fundraising efforts.
How does Donorbox integrate with other tools?
Donorbox integrates with various platforms, including Mailchimp, Salesforce, and Zapier. It also offers API access for custom integrations. However, some users find the available integrations limited compared to other fundraising platforms.
What the main competitors of Donorbox?
Donorbox competitors include DonorPerfect, Givecloud, DonorDock, MonkeyPod, and Keela. These alternatives offer similar features such as online donation forms, donor management, and fundraising tools, catering to various nonprofit needs and budgets. QuickBooks Online is another option, primarily focused on financial management.
Is Donorbox legit?
Yes, Donorbox is a legitimate fundraising platform. It's known for its ease of use and helpful customer support. However, some users find the backend interface clunky and dislike the limited customization options for donation forms. Be sure to also research Donorbox fees to ensure it aligns with your budget.
How much does Donorbox cost?
Donorbox's Standard plan is free with platform fees (1.75%-2.95%). The Pro plan is $139/month with lower platform fees (1.5%-2%). The Premium plan has custom pricing. Several paid add-ons are also available to enhance functionality.
Is Donorbox customer service good?
Donorbox customer service receives positive feedback, with users highlighting the quick, helpful, and responsive support team. Users mention prompt email responses and assistance with various issues, including website integration and troubleshooting. However, some users note a lack of phone support and occasional delays in responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.