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Doctolib description
Doctolib is a software platform designed for healthcare professionals in Europe. It helps doctors manage appointments, referrals, and online communication with patients. Doctolib also offers features like automated appointment reminders and alerts for test results.
Who is Doctolib best for
Doctolib is a user-friendly platform ideal for healthcare professionals in Europe seeking to digitize appointment scheduling, referrals, and patient communication. While praised for its ease of use and convenience, some users have reported issues with doctors missing appointments and difficulties with customer support. It is best suited for medium-sized businesses in healthcare, wellness, pharma, media, or entertainment.
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Best for medium-sized healthcare businesses.
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Ideal for healthcare, wellness, pharma, media, and entertainment businesses.
Doctolib features
| Supported Doctolib offers a mobile app for managing appointments. |
| Supported Doctolib offers online booking, streamlining scheduling and saving time. |
| Supported Doctolib sends automated reminders via email and SMS. |
| Supported Doctolib allows patients to schedule, reschedule, and cancel appointments. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Doctolib reviews
We've summarised 58 Doctolib reviews (Doctolib TrustPilot reviews, Doctolib Capterra reviews and Doctolib G2 reviews) and summarised the main points below.
- Easy to use and navigate for booking appointments.
- Wide selection of doctors and specialists available.
- Convenient appointment reminders and online document management.
- Quick and efficient booking process, often with short wait times.
- Useful features like appointment cancellation alerts.
- Doctors often fail to show up for scheduled appointments.
- Appointments are sometimes rescheduled with no prior notification to the patient.
- Difficulties contacting customer support for refunds or to resolve booking issues.
- Inaccurate doctor profiles, particularly regarding languages spoken and services offered.
- Unexpected charges or difficulty getting refunds after failed video consultations.
Doctolib pricing
The commentary is based on 3 reviews from Doctolib Capterra reviews.
Doctolib's pricing is a recurring concern. While some find the platform useful for appointment scheduling, others describe the cost as excessive and the contracts as misleading, with hidden fees and difficult cancellations. Potential subscribers should carefully review the terms before committing.
Users sentiment
See the Doctolib pricing page.
Doctolib alternatives
athenaOneBetter fit for larger organizations. Offers EHR, billing, and patient engagement features. More reviews available online.Read more
NexHealthBetter fit for smaller organizations. Offers integrated payment processing and digital forms. More focused on patient communication features like two-way texting. Note: some users report difficulty with the platform's usability and integrations.Read more
SimplePracticeBetter for smaller or medium-sized wellness businesses, especially in behavioral health. More focused on integrated practice management, including billing, telehealth, and insurance claims.Read more
zHealthBetter for smaller or medium-sized wellness businesses. More affordable pricing options. Users praise the exceptional customer service and user-friendly interface. A Doctolib competitor and alternative for wellness providers.Read more
Simple InteractBetter for patient relationship management and engagement. Focuses on patient acquisition and retention for larger healthcare organizations. Growing faster.Read more
Doctolib FAQ
What is Doctolib and what does Doctolib do?
Doctolib is a software platform for healthcare professionals in Europe. It facilitates appointment scheduling, referrals, and online communication with patients, including automated appointment reminders and test result alerts. It's known for its ease of use and wide network of practitioners, though some users have reported issues with appointment reliability and customer support.
How does Doctolib integrate with other tools?
Doctolib integrates with various tools to enhance healthcare practice management. It offers a mobile app, online booking, appointment reminders, and scheduling features. More information on specific integrations is not available.
What the main competitors of Doctolib?
Doctolib's main competitors include NexHealth, SimplePractice, athenaOne, Benchmark EHR, zHealth, and Simple Interact. These platforms offer similar features, such as online booking, appointment reminders, and practice management tools, catering to various healthcare providers.
Is Doctolib legit?
Doctolib is a legitimate platform for booking doctor appointments. It's known for its ease of use and wide selection of doctors. However, some users have reported issues with doctors not showing up and difficulties with customer service. Consider these factors when deciding if Doctolib is safe and right for you.
How much does Doctolib cost?
Doctolib's pricing is not publicly available. Contact their sales team for a customized quote based on your specific needs and practice size. This personalized approach helps determine if Doctolib is worth the investment for your business.
Is Doctolib customer service good?
Doctolib's customer service receives negative feedback. Users report difficulty contacting support and unresolved booking issues. Some experienced unexpected charges and difficulty obtaining refunds.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.