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Dealertrack DMS description
Dealertrack DMS by Cox Automotive is car dealer software designed to simplify dealership operations. This cloud-based system aims to boost efficiency and profitability for dealerships of all sizes. Key features include streamlined workflows, open integrations with other tools, and data-driven insights to aid decision-making. Dealertrack DMS is known for its user-friendly interface, making it easy for employees to learn and use.
Who is Dealertrack DMS best for
Dealertrack DMS by Cox Automotive simplifies dealership operations. This cloud-based system boosts efficiency and profitability for dealerships of all sizes. Users love its ease of use, simple integrations, and access to information across multiple dealerships. However, some find the user interface outdated and mobile functionality limited.
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Best fit for small to large car dealerships.
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Ideal for dealerships in the automotive industry.
Dealertrack DMS features
| Supported Dealertrack is a Dealer Management System (DMS) and integrates with other systems. |
| Supported Dealertrack DMS stores customer information like names, phone numbers, and email addresses. |
| Supported Dealertrack DMS allows reports on inventory levels, valuations, and stock movement. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Dealertrack DMS reviews
We've summarised 154 Dealertrack DMS reviews (Dealertrack DMS Software Advice reviews, Dealertrack DMS Capterra reviews and Dealertrack DMS G2 reviews) and summarised the main points below.
- Easy to use and train employees.
- Simple integration with other tools.
- Provides access to information across multiple dealerships.
- Great connectivity between different dealership functions (sales, service, etc.).
- Difficult to recover user profiles due to security measures.
- Limited mobile functionality.
- Outdated user interface; has not been updated in years.
- Some features, like parts stocking and invoicing, could be streamlined.
Dealertrack DMS pricing
The commentary is based on 8 reviews from Dealertrack DMS Capterra reviews and Dealertrack DMS Software Advice reviews.
Dealertrack DMS pricing is generally considered a good value, especially for smaller dealerships or those new to the industry. While some users mention the cost, most feel it's a worthwhile investment given the time-saving features and integrations. However, some enterprise-level users find the pricing acceptable but the system lacking.
Users sentiment
Dealertrack DMS alternatives
BlackpurlBetter fit for powersports, motorcycle, RV, trailer, outdoor power equipment, and golf cart dealerships.Read more
Selly AutomotiveBetter for independent used car dealerships, especially those with in-house financing. More affordable pricing but has limited features, integrations, and slower system response times. A Dealertrack DMS competitor focused on basic lead management and follow-up.Read more
Dabadu XRMMore focused on lead management, customer communication, and inventory management. A unified platform alternative for US car dealerships. It has more momentum. Better for larger enterprises.Read more
abcoa Deal PackBetter for finance and used car dealerships. Higher rated by users. Excellent customer support. More customizable reports. Negative pricing sentiment.Read more
Carsforsale.comMore focused on online inventory listings and lead generation. Has grown faster in website traffic and employee count. A Dealertrack DMS competitor with a simpler, potentially more affordable pricing structure.Read more
Dealertrack DMS FAQ
What is Dealertrack DMS and what does Dealertrack DMS do?
Dealertrack DMS by Cox Automotive is cloud-based dealer management software designed to streamline dealership operations. It offers tools for inventory management, customer relationship management, and reporting, helping dealerships boost efficiency and profitability. Known for its user-friendly interface, Dealertrack DMS simplifies workflows and offers open integrations.
How does Dealertrack DMS integrate with other tools?
Dealertrack DMS offers open integrations with other tools, enabling streamlined workflows and data exchange with various systems. This interoperability enhances efficiency by connecting different dealership functions and providing a comprehensive view of operations.
What the main competitors of Dealertrack DMS?
Top alternatives to Dealertrack DMS include VinSolutions Connect CRM, DealerCenter, and AutoRaptor CRM. These Dealer Management Systems (DMS) offer similar features like inventory management, CRM, and sales process automation for car dealerships.
Is Dealertrack DMS legit?
Yes, Dealertrack DMS is a legitimate dealer management system (DMS) software offered by Cox Automotive. It's a cloud-based platform known for its ease of use and integrations, though some users report a dated interface and limited mobile functionality. It receives positive ratings on G2 and Capterra.
How much does Dealertrack DMS cost?
I cannot find pricing details for Dealertrack DMS. Contact Dealertrack directly for product pricing and to determine if it's worth the investment for your dealership.
Is Dealertrack DMS customer service good?
Dealertrack DMS customer service receives mixed reviews. While some users praise the helpful and responsive support, others express frustration with slow response times and communication breakdowns, especially regarding the Dealer.com subsidiary. Many users highlight the easy-to-use software and helpful customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.