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Clickatell Chat Commerce Platform description
Clickatell Chat Commerce Platform helps businesses connect with customers through popular messaging apps and text messages. It offers tools for automated messaging, live customer support, and even accepting payments within the chat. Clickatell focuses on making customer interactions more convenient and engaging, ultimately aiming to increase sales and customer satisfaction while reducing costs for businesses.
Who is Clickatell Chat Commerce Platform best for
Clickatell Chat Commerce Platform is ideal for small businesses seeking to boost customer engagement and sales through chat and messaging. Users praise its fast support and easy WhatsApp integration. However, some find campaign management difficult and pricing unclear. Consider Clickatell if your business prioritizes streamlined chat communication but be prepared for potential platform limitations.
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Best for small businesses.
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Suitable for various industries.
Clickatell Chat Commerce Platform features
| Supported Clickatell allows businesses to connect with customers via WhatsApp, SMS, and other chat apps. |
| Supported Clickatell provides tools for automated messaging workflows. |
| Supported Clickatell enables real-time customer support directly within messaging apps. |
| Supported Clickatell offers payment processing features to accept transactions within the chat. |
| Supported Clickatell's platform integrates with call centers to streamline operations. |
Clickatell Chat Commerce Platform reviews
We've summarised 62 Clickatell Chat Commerce Platform reviews (Clickatell Chat Commerce Platform TrustPilot reviews and Clickatell Chat Commerce Platform G2 reviews) and summarised the main points below.
- Fast turnaround times and efficient problem-solving by the support team.
- Wide variety of integrations, making it easy to connect with other platforms.
- Effective live chat support functionality, including chatbot integration.
- Helpful and knowledgeable staff providing excellent customer service.
- Smooth and easy WhatsApp integration process with minimal technical expertise required.
- Difficult to manage campaigns, with issues in deleting or modifying scheduled messages.
- Lack of essential features like variable data, making the new platform less functional than the old one.
- Unreliable SMS delivery with frequent failures and non-existent customer support.
- Unexpected service discontinuation without notice or refunds, leading to significant integration costs.
- Confusing pricing and hidden costs, especially for setup and other unexplained charges.
Clickatell Chat Commerce Platform pricing
The commentary is based on 9 reviews from Clickatell Chat Commerce Platform TrustPilot reviews.
Clickatell's pricing is a point of contention for some users. While some find the service valuable, others have described it as "expensive," citing setup costs and issues with refunds. Some users have also reported being charged for undelivered messages. Other users found the pricing to be "OK".
Clickatell Chat Commerce Platform alternatives
clickatell-chat-commerce-platform vs CopilotBetter for service businesses needing client portals. Has strong client management features and integrates with business apps. Growing faster than Clickatell.Read more
clickatell-chat-commerce-platform vs ShopifyBetter for users needing broader ecommerce features beyond chat commerce. More established and has more momentum. Shopify is a Clickatell Chat Commerce Platform alternative and competitor.Read more
GupshupBetter suited for larger businesses needing conversational AI for marketing and customer support. Has broader industry applicability and faster employee growth, suggesting more momentum.Read more
NewOaks AIBetter for small to medium businesses focused on streamlining communication and customer service efficiency. Has significantly more momentum and higher user ratings. Offers easy implementation and superior customer service, ease of use, and reliability.Read more
BirdeyeBetter for managing online presence and reputation, especially for multi-location businesses. It has more momentum in terms of employee growth. A good Clickatell Chat Commerce Platform competitor for businesses focused on reviews and social media management.Read more
Adapty.ioBetter for mobile app businesses focused on subscription revenue. More focused on in-app purchases, trials, and paywall A/B testing. A strong Clickatell Chat Commerce Platform competitor for subscription optimization.Read more
Clickatell Chat Commerce Platform FAQ
What is Clickatell Chat Commerce Platform and what does Clickatell Chat Commerce Platform do?
Clickatell Chat Commerce Platform enables businesses to engage customers via popular messaging apps and SMS. It provides tools for automated messaging, live chat support, and in-chat payments, boosting sales and customer satisfaction.
How does Clickatell Chat Commerce Platform integrate with other tools?
Clickatell Chat Commerce Platform integrates with various platforms through its open API and pre-built integrations. It connects with popular messaging apps like WhatsApp, enabling businesses to engage with customers directly. This streamlines communication and enhances the customer experience.
What the main competitors of Clickatell Chat Commerce Platform?
Clickatell Chat Commerce Platform competes with Gupshup, Stobee, and other communication platforms. These alternatives offer similar features for messaging, automation, and customer engagement across various channels like SMS and WhatsApp. They target businesses seeking to improve customer service and streamline communication workflows.
Is Clickatell Chat Commerce Platform legit?
Clickatell Chat Commerce Platform is a legitimate business communication tool. However, user reviews on TrustPilot and Glassdoor reveal mixed experiences. Some praise the platform's live chat and integrations while others cite difficulties managing campaigns and inconsistent SMS delivery. Consider exploring alternative options if these concerns are critical for your business.
How much does Clickatell Chat Commerce Platform cost?
I couldn't find pricing details for Clickatell Chat Commerce Platform. Contact Clickatell directly to discuss pricing and determine if the platform's features are worth the investment for your business.
Is Clickatell Chat Commerce Platform customer service good?
Clickatell's customer service receives mixed reviews. While some praise the quick turnaround times and helpful staff, others report unresponsive support and unresolved issues. Several users mention difficulty contacting support and a lack of follow-up, impacting their experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.