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Chaty description
Chaty is a plugin that lets you add a chat button to your website. Instead of typical live chat, it connects you with customers on their preferred messaging apps like WhatsApp, Messenger, Telegram and more. Primarily for WordPress, Shopify and Wix websites, Chaty is designed to help you engage customers directly through familiar channels.
Who is Chaty best for
Chaty helps small businesses connect with customers on their preferred messaging apps. Easy setup, customizable widgets, and various integrations make it a breeze to boost customer engagement. While some users note occasional delays and free tier limitations, the positive feedback centers on the simplicity and effectiveness of the tool for increasing conversions.
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Best for small businesses seeking affordable multi-channel communication.
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Ideal for retail, hospitality, and other customer-centric sectors.
Chaty features
| Supported Chaty offers integrations with various social media platforms and email. |
| Supported Chaty offers branding customization, such as widget customization and custom welcome messages. |
| Supported Chaty offers a customizable website chat widget for lead generation and customer communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Chaty reviews
We've summarised 35 Chaty reviews (Chaty Capterra reviews and Chaty G2 reviews) and summarised the main points below.
- Easy setup and implementation on various platforms (WordPress, Wix, Shopify).
- Excellent and responsive customer support.
- Highly customizable widget appearance and functionality.
- Wide range of communication channel integrations.
- Effective for increasing customer engagement and conversions.
- Occasional hanging or delayed responses reported by some users.
- Free tier limitations on geographic reach and site visits.
- Some find the pricing a bit high, especially for smaller organizations.
- Integration with live chat apps desired.
- Instagram chat functionality sometimes has issues.
Chaty pricing
The commentary is based on 15 reviews from Chaty Capterra reviews and Chaty G2 reviews.
Chaty is praised for its competitive pricing and valuable free plan. While some find the paid plans a bit pricey, many consider the cost reasonable given the features and ease of use, leading to a positive return on investment. A free trial is also available.
Users sentiment
Chaty alternatives
FrontBetter for managing multiple communication channels like email and social media. More suitable for larger teams and enterprises needing robust collaboration features. Has more momentum in the market.Read more
Rush WidgetOffers pre-made templates for popups and messaging. Caters to small to medium businesses focused on online presence, especially e-commerce. Fewer user reviews are available compared to Chaty.Read more
Zendesk Support SuiteBetter for enterprise companies prioritizing comprehensive customer support and data-driven decisions. It offers more extensive integrations, live chat, and AI-powered automation. However, some users find Zendesk Support Suite's pricing complex and support unresponsive.Read more
HubSpot Service HubBetter for larger businesses needing CRM and help desk features. Provides a more comprehensive customer service platform with AI-powered automation and a unified customer view. A strong HubSpot Chaty alternative for enterprise scaling and customer retention.Read more
BotPenguinBetter for automating customer interactions with chatbots. Focuses on chatbot creation across multiple messaging platforms and offers a free plan. Has grown faster and offers chatbot templates for easier setup. More suitable for businesses looking for automated solutions.Read more
BoeiOffers live chat and AI chatbots. Supports a wider range of communication channels including email and social media platforms. Boei is a Chaty alternative best for lead capture.Read more
Chaty FAQ
What is Chaty and what does Chaty do?
Chaty is a website chat plugin that connects businesses with customers on their preferred messaging apps, such as WhatsApp, Messenger, and Telegram. Designed primarily for WordPress, Shopify, and Wix websites, Chaty helps increase customer engagement and conversions through easy setup, customization, and diverse channel integration.
How does Chaty integrate with other tools?
Chaty integrates with various social media platforms and email, allowing businesses to connect with customers on their preferred channels. It's primarily designed for WordPress, Shopify, and Wix websites, simplifying the integration process for users of those platforms.
What the main competitors of Chaty?
Chaty's main competitors include Front, Rush Widget, and HubSpot Service Hub. These alternatives offer similar functionalities, such as website chat widgets and multi-channel integrations, catering to businesses seeking streamlined customer communication and engagement. Zendesk and Freshservice are also relevant for larger organizations needing broader customer service and IT management solutions.
Is Chaty legit?
Chaty is a legitimate plugin for connecting with customers via messaging apps. User reviews praise its easy setup, customization, and channel integrations, contributing to increased engagement. Some users mention occasional delays and pricing as potential drawbacks.
How much does Chaty cost?
I couldn't find pricing details for Chaty. For the most current information on Chaty's product pricing and whether it's worth the investment, visit the vendor's website.
Is Chaty customer service good?
Chaty's customer service is highly regarded by users. Reviews frequently mention the quick, helpful, and efficient support team, highlighting their willingness to assist with setup, customization, and troubleshooting. Users appreciate the prompt responses and effective problem-solving.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.