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BotPenguin description
BotPenguin is a tool that lets you build customized chatbots without needing any coding skills. These chatbots can automate customer interactions across multiple channels like your website, WhatsApp, Facebook, and Instagram. It offers features like automated responses, lead generation, appointment scheduling, and integrations with popular CRMs and other business tools. You can tailor the chatbot's personality to match your brand and track its performance through built-in analytics. BotPenguin aims to help businesses improve customer service efficiency, increase sales, and streamline operations.
Who is BotPenguin best for
BotPenguin is a no-code chatbot builder for automating customer interactions across various channels. Users praise its ease of use, affordability, and integrations with popular tools. While some users mention limitations in advanced customization and UI, many find it effective for automating FAQs, lead generation, and appointment scheduling.
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Best for small to medium-sized businesses.
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Suitable for businesses focused on automating customer interactions and marketing tasks.
BotPenguin features
| Supported BotPenguin offers automated booking confirmations, reminders, and follow-up emails. |
| Supported BotPenguin offers seamless CRM integrations to streamline workflows and enhance customer relationship management. |
| Supported BotPenguin allows publishing one chatbot across multiple messaging platforms. |
| Supported BotPenguin offers an analytics panel to identify trends and make data-driven decisions. |
| Supported BotPenguin offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported BotPenguin allows building AI chatbots without coding, integrating them into platforms, and training them on custom data. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BotPenguin reviews
We've summarised 28 BotPenguin reviews (BotPenguin TrustPilot reviews and BotPenguin G2 reviews) and summarised the main points below.
- Easy to customize and tailor chatbots to specific brand needs.
- User-friendly interface allows for quick setup and implementation.
- Regular updates with new features and improvements.
- Reliable and helpful support team.
- Simple to create WhatsApp chatbots for various purposes (e.g., HR, sales).
- Effective AI training and integration with other tools (e.g., ATS, CRM).
- Affordable pricing, especially the $5 option.
- Excellent for automating FAQs, lead generation, and appointment scheduling.
- Seamless integration with WhatsApp, Facebook, and website chat.
- Limited advanced customization options for complex use cases.
- Minor disruptions and adjustments needed after some updates.
- Lacks direct integration with LinkedIn.
- Instagram chatbot functionality is under development.
- User interface could be improved, especially for chatbot design.
- Difficult to integrate within mobile applications.
- UI needs improvement, especially for customized chatbots.
- Requires pasting code into the website body section which can be challenging if the website structure isn't easily accessible.
BotPenguin pricing
The commentary is based on 3 reviews from BotPenguin G2 reviews and BotPenguin TrustPilot reviews.
BotPenguin offers a free plan and affordable subscription options, including white-label reseller opportunities. Users highlight the platform's cost-effectiveness and value, particularly its ability to generate revenue streams reaching $900 per month for client services. Upgrading to access additional features is also considered worthwhile.
Users sentiment
See the BotPenguin pricing page.
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BotPenguin has a free plan.
Baby Plan
1,000 Messages, 100 Conversations, 1 Chatbot. Chatbot Platforms: Whatsapp, Website, Telegram, Facebook, Instagram. ChatGPT Integration (3.5 Turbo Model), Configure AI Bot personality, AI Bot Training on Your Knowledge base, Unlimited Subscriber/leads, Pre-built Chat Flow Templates, Unified Inbox, Multi Languages, Live Chat, Reports & Analytics, Videos & Help Tutorials, 2048-bit SSL secure connection
Little Plan
3,000 Messages, 3,000 Conversations, 5 Chatbots, 5 Agents. Includes everything in Baby Plan, Plus: Lead Notification on Email, Appointment Booking, Customer Segmentation, Custom Attributes & Tags, Drip & Broadcast Campaigns, Mobile Apps for agents, Order/Shop Management, CRM Integrations, Ticketing System Integrations, Woo-commerce Integration, Shopify Integration, 30+ Integrations
King Plan
12,000 Messages, 12,000 Conversations, Unlimited Chatbots, 10 Agents. Includes everything in Little Plan, Plus: MS Teams Chatbot Platform, ChatGPT AI Integration (4o & 4o mini), Assistant Model, Configure AI Chatbot Training, Your Knowledge base, ChatGPT Knowledge Base, Trigger Actions on Unusual AI Chat Senarios, Role-based Access Controls, API Integration in Chatflows, Zapier Integration, Simplybook Integration, Zoho Commerce Integration, 50+ Integrations
BotPenguin alternatives
Salesforce Service CloudBetter for enterprise companies. Has slower momentum. More integrations with other business tools. Pricier.Read more
BotsifyBetter for enterprise companies. Has significantly more momentum based on web traffic growth.Read more
HubSpot Service HubBetter fit for enterprise companies and a wider range of industries. It has more website traffic momentum as a HubSpot Service Hub alternative and competitor. Provides help desk functionality.Read more
Zendesk Support SuiteBetter for enterprise companies and diverse industries. Has broader integrations, real-time dashboards, and self-service portals. Zendesk Support Suite is growing faster but has mixed reviews on pricing and customer support. A strong BotPenguin competitor for larger businesses.Read more
TiledeskBetter for finance, retail, education, telecommunications, marketing, and professional services. Open-source option available. Tiledesk is growing faster than BotPenguin. More focused on live chat features.Read more
SysAidBetter for internal IT support in mid-size companies. A good SysAid alternative for those looking for external customer support and chatbot solutions.Read more
BotPenguin FAQ
What is BotPenguin and what does BotPenguin do?
BotPenguin is a no-code chatbot builder for automating customer interactions across multiple channels like WhatsApp, Facebook, and websites. It offers features such as lead generation, appointment scheduling, and CRM integrations to enhance customer service, boost sales, and streamline business operations.
How does BotPenguin integrate with other tools?
BotPenguin integrates with various tools, including popular CRMs and other business applications. It offers seamless integrations to streamline workflows and enhance customer relationship management. Additionally, it allows for effective AI training and integration with tools like ATS.
What the main competitors of BotPenguin?
Top BotPenguin alternatives include Botsify, HubSpot Service Hub, Zendesk Support Suite, and Salesforce Service Cloud. These competitors offer similar chatbot building and customer service automation features, catering to various business needs and budgets.
Is BotPenguin legit?
BotPenguin is a legitimate platform. User reviews highlight its ease of use, affordability, and effective AI for automating tasks like lead generation and appointment scheduling. However, some users mention limitations in advanced customization and UI improvements. Consider exploring "is BotPenguin safe" for more specific security information.
How much does BotPenguin cost?
BotPenguin's pricing includes a free Baby plan, a Little plan for $15/month, and a King plan for $50/month. Additional agents are $7/month. They also offer add-ons for messages, conversations, and platform integrations. Is BotPenguin worth it? The free plan makes it easy to try before upgrading for more features.
Is BotPenguin customer service good?
Customers praise BotPenguin's helpful and responsive support team, highlighting their thorough onboarding and assistance with questions. Users appreciate the readily available customer service, especially for technical issues and testing. Overall, customer service receives positive feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.