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ChatSupport description
ChatSupport is a live chat software that helps businesses provide customer support and increase lead conversion. It features customizable widgets, unlimited staff accounts, and round-the-clock support.
Who is ChatSupport best for
ChatSupport is a live chat software designed for small to medium-sized e-commerce businesses. Users praise its ease of installation, user-friendly interface, and fast customer interactions. However, some have noted slow evening response times and limited widget customization. It's ideal for businesses looking to boost real-time support and conversions.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses seeking improved customer support.
ChatSupport features
| Supported ChatSupport, as a generic term for customer service software, likely supports live chat based on the prevalence of this feature in popular solutions like Intercom, LiveChat, Zendesk, and Zoho Desk. However, without specific information about ChatSupport, this is an inference. |
| Supported ChatSupport software likely supports real-time dashboards with the ability to monitor key performance indicators such as current ticket volume, agent availability, and chat activity, as this is a common feature in customer service software. |
| Supported ChatSupport offers a customizable chat widget for websites, useful for lead generation and customer communication. |
ChatSupport reviews
We've summarised 28 ChatSupport reviews (ChatSupport G2 reviews) and summarised the main points below.
- Easy to install and integrate with websites.
- User-friendly interface and simple to use.
- Fast and efficient for quick customer interactions.
- Real-time support improves customer satisfaction.
- Helpful and responsive customer support team.
- Slow response times, especially in the evenings.
- Limited customization for widget icon and placement.
- Responses can feel robotic or scripted.
- Occasional connection issues and reconnection challenges.
ChatSupport alternatives
BoeiBetter for small businesses in retail, healthcare, education, real estate, hospitality, transportation, media, IT, government, energy, and marketing. Wider contact channel selection.Read more
FrontBetter for enterprise companies and has broader industry applicability. It has more momentum as a ChatSupport alternative.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for enterprise customers.Read more
Chat BreezesBetter for social commerce and managing interactions across social media platforms. More positive pricing sentiment.Read more
Salesforce Service CloudBetter fit for enterprise companies. Has broader industry applicability. More established, but growing slower. Users appreciate the robust features and integrations but find navigation challenging. More expensive.Read more
ChatSupport FAQ
What is ChatSupport and what does ChatSupport do?
ChatSupport is live chat software designed to enhance customer support and boost lead conversion. It offers customizable widgets, unlimited staff accounts, and 24/7 support. Best for small to medium-sized businesses, it simplifies real-time customer interaction.
How does ChatSupport integrate with other tools?
ChatSupport offers a customizable website chat widget for easy integration. While specific integrations aren't detailed, its core function suggests compatibility with popular website platforms. It's designed for simple installation and user-friendly operation.
What the main competitors of ChatSupport?
Alternatives to ChatSupport include Boei, Hubber, and Front. Boei offers a multi-channel widget, Hubber focuses on real-time website chat, and Front consolidates communication channels for efficient customer service management. Other competitors include Chat Breezes and Salesforce Service Cloud.
Is ChatSupport legit?
Yes, ChatSupport is a legitimate live chat software aimed at small to medium-sized businesses. User reviews indicate it's easy to use and install, improving real-time customer interactions. However, potential users should be aware of some reports of slow response times and limited customization options.
How much does ChatSupport cost?
ChatSupport pricing is not publicly available. Contact ChatSupport directly to obtain specific product pricing details and determine if it's worth the investment for your needs.
Is ChatSupport customer service good?
ChatSupport's customer service receives positive feedback for its helpful and responsive agents, efficient problem-solving, and easy-to-use platform. However, some users mention slow response times, especially during evenings, and occasional robotic or scripted responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.