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Certainly description
Certainly is a conversational AI platform that helps businesses automate customer service and boost sales. Its no-code chatbot builder makes it easy to create AI-powered chatbots that can answer questions, resolve issues, and even recommend products. Certainly integrates with popular e-commerce and customer service platforms like Shopify and Zendesk, making it easy to deploy chatbots across your existing channels. The platform offers robust analytics and reporting, giving you insights into customer behavior and chatbot performance.
Who is Certainly best for
Certainly is a conversational AI platform ideal for small and medium-sized businesses (SMBs) looking to automate customer service and sales. It offers a no-code chatbot builder, allowing easy creation of AI-powered chatbots for answering questions, resolving issues, and recommending products. Certainly integrates with popular platforms like Shopify and Zendesk and provides robust analytics and reporting.
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Best for small to mid-sized businesses.
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Suitable for various industries.
Certainly features
| Supported Certainly supports chatbots across SMS, email, social media, and messengers, potentially via integrations. |
| Supported Certainly offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Certainly provides chatbot analytics with performance tracking and user interaction insights. |
| Supported Certainly offers a chatbot with 24/7 support and generative AI responses. |
Certainly pricing
See the Certainly pricing page.
Growth
Deliver rich conversational experiences at scale. Included features: CertainlyGPT, Flow Builder & Analytics, Custom Intents, Unlimited Channels, Advanced Flow Scripting, Handover Integrations, AI Transcript Summarizer, Sentiment Prediction, Advanced Testing Environment, Unlimited Platform Users and 2FA, Standard SLAs, 5 hours of Professional Services.
Enterprise
Enterprise-ready features and support. Includes all the feaures in Standard, plus: Integration with Proprietary APIs, Aggregated Conversation Insights [Beta], Data & Analytics APIs, Unlimited Users & Two-Factor Authentication (2FA), Designated Technical Account Manager, Enterprise SLAs, 10 hours of Professional Services.
Standard
Answer with personalized responses, actions, and product recommendations.
Pro
Everything in Essential, plus The ability for the bot to navigate your webshop, act on visitor behavior, choose a product, add to cart, etc on behalf of the visitor. Chatbot API, Analytics API, Conversational AI API, Integrations APIs.
Certainly alternatives
HubSpot Marketing HubBetter fit for larger companies and broader industry application. More established, with significantly more reviews and user feedback. Offers more comprehensive marketing tools beyond chatbots. However, pricing is less transparent and considered more expensive. Users love its user-friendly interface and robust analytics. Some users dislike the limited free version and complex pricing. A strong HubSpot Marketing Hub competitor and alternative.Read more
Zendesk Support SuiteBetter for larger companies and broader industry application. More established, with significantly more reviews and user feedback. Has a faster website traffic growth rate and positive employee growth. Offers more integrations.Read more
AmioBetter for retail, consumer goods, automotive, and marketing industries. Has faster website traffic growth and more positive user reviews. Provides better customer service, ease of use, reliability, and performance.Read more
TiledeskBetter for larger companies. Has a free plan. More integrations available. Open-source option available. Is growing faster and has more momentum. Users love the generous free plan, ease of use, and integrations, but dislike the limited customization and occasional performance issues.Read more
ContloBetter for e-commerce marketing automation and omnichannel customer engagement. Grows faster and has positive user reviews on customer support and AI features. More suitable for small to medium businesses.Read more
Certainly FAQ
What is Certainly and what does Certainly do?
Certainly is a no-code conversational AI platform for building chatbots. It helps businesses automate customer service, boost sales, and gain customer insights through AI-powered conversations and integrations with popular platforms like Shopify and Zendesk.
How does Certainly integrate with other tools?
Certainly integrates with popular e-commerce and customer service platforms, such as Shopify and Zendesk. This allows businesses to deploy AI chatbots across their existing channels seamlessly. It also offers robust analytics and reporting features.
What the main competitors of Certainly?
Certainly competes with conversational AI platforms like Amio and Orimon, particularly in the chatbot space. Other alternatives include HubSpot Marketing Hub, Zendesk Support Suite, Tiledesk, and Contlo, which offer broader marketing and customer service solutions.
Is Certainly legit?
Certainly appears legitimate with generally positive ratings (4.8/5 on G2). It offers AI-powered chatbots for customer service and sales automation, integrating with platforms like Shopify and Zendesk. However, keep in mind the negative LinkedIn employee growth.
How much does Certainly cost?
Certainly's Growth plan is €2,000/month and their Enterprise plan is €5,000/month. Contact Certainly for pricing on their Standard and Pro plans. They also offer add-ons like Dedicated Onboarding and Professional Services to enhance your conversational AI experience.
Is Certainly customer service good?
Certainly's customer support receives positive feedback. Reviewers praise the staff's responsiveness and helpfulness, describing them as "amazing" and proactive. They appreciate the support team's willingness to build long-lasting relationships and engage with users to test new features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.