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Acquire description
Acquire is a customer engagement platform designed to improve customer service experiences across multiple channels. It offers features such as live chat, video and audio calling, chatbots, and co-browsing tools, all within a single platform. This enables businesses to manage customer interactions effectively, personalize support, and resolve issues faster. Acquire's focus on streamlined communication and data integration aims to help businesses enhance customer satisfaction and loyalty.
Who is Acquire best for
Acquire is a customer engagement platform that centralizes communication channels like live chat, video calls, and chatbots. This helps businesses streamline customer interactions and resolve issues faster. Users praise the smooth chat and co-browsing features, but note occasional issues with notifications and limited customization. Acquire is ideal for businesses seeking an all-in-one customer service solution.
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Best for small to mid-sized businesses.
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Suitable for a wide range of industries.
Acquire features
| Supported Acquire supports live chat, allowing real-time conversations with website visitors. |
| Supported Acquire supports co-browsing, allowing agents to view and interact with customer browsers. |
| Supported Acquire offers a unified platform to manage customer interactions across various channels, including live chat, video calls, and messaging. |
| Supported Acquire supports AI chatbots for automated conversations and instant responses. |
| Supported Acquire supports chat, voice and video calls, file and screen sharing. |
Acquire reviews
We've summarised 43 Acquire reviews (Acquire G2 reviews) and summarised the main points below.
- Smooth chat experience with image and file import capabilities.
- Easy integration with existing software.
- Manages multiple chats effectively.
- Provides essential chat features for small businesses.
- Helpful co-browsing tool for enhanced customer support.
- Desktop notifications are unreliable and mobile app lacks notifications entirely.
- Difficult to update standard messages and automate reporting.
- Unreliable address field in user profiles.
- Slow connection speeds for co-browsing.
- Limited customization options.
Acquire pricing
See the Acquire pricing page.
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Acquire has a free trial.
Self Service
Includes Chat Widget, SLA+Alerts, Workflows, Prioritizations & Queues, 1 Way and 2 Way Video, and Reporting.
Integrated solution
Includes all Self Service features plus Call Deflection (SMS), Channels (SMS, Email), and Import/Export Customer Data.
Acquire alternatives
Desku.ioBetter for e-commerce businesses. Has grown faster than Acquire and offers a more affordable pricing structure. A strong Acquire competitor or alternative for small to medium businesses.Read more
GetAcceptBetter for closing deals and managing sales contracts. A stronger option for real estate, marketing, advertising, software, IT, telecommunications, and retail. More suitable for enterprise businesses. Has significantly more momentum.Read more
Amplify.aiMore focused on automated SMS and social media conversations. Caters to e-commerce, marketing, and political organizations. Has grown faster in website traffic.Read more
Acquire.comBetter fit for SaaS businesses looking to be acquired. Focuses on connecting SaaS buyers and sellers, streamlining the acquisition process. Acquire.com has slower momentum.Read more
SupportGenieBetter for smaller businesses focused on hardware support. It has AR-powered self-service and video support features. SupportGenie is growing faster in terms of web traffic.Read more
TeamViewer RemoteBetter for IT support and remote access. A popular TeamViewer Remote alternative for SMB and enterprise. Has a free version. More widely adopted and growing faster.Read more
Acquire FAQ
What is Acquire and what does Acquire do?
Acquire is a customer engagement platform that streamlines customer interactions. It offers live chat, video and audio calling, chatbots, and co-browsing, all in one place. This unified platform helps businesses personalize support, resolve issues quickly, and improve customer satisfaction.
How does Acquire integrate with other tools?
Acquire integrates with popular CRM, helpdesk, and marketing automation platforms. It supports integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, enabling streamlined workflows and data synchronization. This allows businesses to centralize customer data and improve overall efficiency.
What the main competitors of Acquire?
Acquire's main competitors include Desku.io, a customer service platform with AI chatbots and live chat, and SupportGenie, which offers AR-powered tools for enhanced hardware support. Other alternatives are GetAccept (sales) and Amplify.ai (AI-driven customer conversations).
Is Acquire legit?
Acquire is a legitimate customer engagement platform. User reviews highlight its smooth chat, co-browsing functionality, and effective multi-chat management. However, some users mention unreliable notifications and limited customization. Consider these factors when assessing if Acquire is safe and suitable for your needs.
How much does Acquire cost?
Acquire's Self Service plan is $6000 yearly plus $25 per agent/month. The Integrated Solution plan costs $24000 annually plus $45 per agent/month. Additional usage charges may apply. Is Acquire worth it? Consider your team size and feature needs.
Is Acquire customer service good?
Acquire's customer service receives mixed reviews. While some users praise the quick responses and helpfulness of the support team, others report difficulty getting timely support and unresolved issues with notifications.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.