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360 SMS APP description
360 SMS App is a Salesforce-native messaging app that allows businesses to communicate with customers, prospects, and partners via SMS, MMS, and WhatsApp directly within Salesforce. This app enables automated and bulk messaging, conversational texting, and multichannel campaign management including SMS, MMS, WhatsApp, and voicemails. It also provides features like link tracking, SMS templates, and keyword-based responses for efficient communication. 360 SMS App integrates with Sales, Service, and Community Cloud, as well as Marketing Cloud, Pardot, and Marketo. It prioritizes TCPA, GDPR, and HIPAA compliance, offering opt-in/opt-out functionality.
Who is 360 SMS APP best for
360 SMS App is a Salesforce-native messaging platform enabling businesses to connect with customers via SMS, MMS, and WhatsApp. Users praise its seamless Salesforce integration, multi-channel support, and excellent customer service. However, some users mention limited Apple messaging integration and UI/UX improvements. Ideal for businesses seeking streamlined communication within Salesforce.
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Best for medium-sized businesses (101-1000 employees), good for small and large businesses.
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Well-suited for Software, IT, & Telecommunications and Marketing & Advertising.
360 SMS APP features
| Supported Supports sending both single and bulk SMS and MMS messages directly within Salesforce. |
| Supported Allows automated SMS sending through workflows, Process Builders, and Apex methods. |
| Supported Enables bulk SMS messaging to contacts based on Salesforce views, reports, or campaigns. |
| Supported Offers customizable SMS templates using Salesforce object data. |
| Supported Provides a threaded conversation view for individual text message exchanges. |
| Supported Tracks clicks on hyperlinks embedded in SMS messages. |
| Supported Sends email notifications for incoming SMS messages, allowing replies via email. |
360 SMS APP reviews
We've summarised 77 360 SMS APP reviews (360 SMS APP G2 reviews) and summarised the main points below.
- Seamless Salesforce integration and customization options.
- Efficient for 1-to-1 and mass customer communication.
- Supports multiple communication channels (SMS, WhatsApp, etc.)
- Excellent and responsive customer support.
- Easy to use and setup, especially with support team assistance.
- Limited Apple messaging integration impacting some users.
- AI customization lacks company-specific knowledge.
- UI/UX needs modernization and performance improvement.
- Some reported issues with SMS delivery delays or failures.
360 SMS APP alternatives
FreshmarketerBetter for mid-sized businesses focused on marketing automation and customer engagement. Has significantly more momentum than 360 SMS App. A strong Freshmarketer alternative for e-commerce and marketing businesses.Read more
ActiveCampaignBetter for marketing automation and broader industry fit. Has more integrations and greater momentum. Not Salesforce-native.Read more
OverloopMore focused on outbound sales automation and lead generation. Lacks SMS/MMS features. Integrates with LinkedIn for outreach.Read more
HubSpot Marketing HubBetter for broader marketing needs beyond SMS, including email, SEO, and social media. Has significantly more momentum in terms of website traffic and employee growth. A popular HubSpot Marketing Hub alternative for Salesforce users focused on SMS.Read more
Mogli SMSBetter for larger enterprises. Has declining momentum. A 360 SMS app competitor and alternative.Read more
360 SMS APP FAQ
What is 360 SMS APP and what does 360 SMS APP do?
360 SMS App is a Salesforce-native messaging app enabling businesses to connect with customers via SMS, MMS, and WhatsApp. It facilitates automated messaging, bulk texting, and multichannel campaigns within Salesforce. Key features include link tracking, SMS templates, and keyword responses, while prioritizing compliance.
How does 360 SMS APP integrate with other tools?
360 SMS App integrates directly with Salesforce Sales, Service, and Community Cloud, plus Marketing Cloud, Pardot, and Marketo. This allows for streamlined workflows, automated messaging, and multi-channel campaign management within the Salesforce ecosystem.
What the main competitors of 360 SMS APP?
Alternatives to 360 SMS App include Blackthorn Messaging, Mogli SMS, Freshmarketer, ActiveCampaign, Overloop, and HubSpot Marketing Hub. These competitors offer similar features such as SMS messaging, automation, and Salesforce integration.
Is 360 SMS APP legit?
360 SMS App integrates directly with Salesforce, which users find convenient. While generally considered reliable, some users have reported occasional delivery issues. For more info, research "is 360 SMS APP safe" online.
How much does 360 SMS APP cost?
I cannot find pricing information for 360 SMS APP. Contact the vendor directly to determine if 360 SMS APP is worth the investment for your SMS marketing needs.
Is 360 SMS APP customer service good?
Customers consistently praise 360 SMS App's excellent customer support, highlighting the team's responsiveness, helpfulness, and expertise in resolving technical issues. Users mention specific support staff by name, indicating personalized attention and positive experiences. While some users note occasional technical hiccups, the readily available and effective support seems to mitigate these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.