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Zuora Billing description
Zuora Billing is a software solution designed to help businesses manage recurring revenue and subscriptions. It offers a range of pricing models, including flat subscription, usage-based, and hybrid, allowing you to tailor offerings to your customers' needs. Zuora automates key processes like invoicing, payments, and revenue recognition, reducing manual effort and minimizing errors. It integrates with existing business systems such as CRM and ERP for a unified view of your financial operations. Zuora is particularly valuable for mid-sized to large companies with complex billing requirements looking to streamline their operations and gain greater financial visibility.
Who is Zuora Billing best for
Zuora Billing helps mid-sized and large businesses manage subscriptions and recurring revenue. Users praise its clean interface and accurate billing data. However, some have noted difficulties with integrations and customer support. It offers flexible billing cycles, automated invoicing, and integrates with accounting systems. Best for companies seeking streamlined financial operations and enhanced visibility.
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Best for medium to large businesses.
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Ideal for Software, IT, Telecommunications, Media, Entertainment, and similar businesses.
Zuora Billing features
| Supported Zuora Billing supports flexible billing cycles, including custom schedules and various billing frequencies. |
| Supported Users can upgrade or downgrade their subscriptions via amendments, but it might require administrative actions. |
| Supported Zuora Billing offers flexible payment methods, plans, discounts, and refunds. |
| Supported Zuora Billing allows creating, updating, canceling, and tracking subscriptions. |
| Supported Zuora Billing allows defining and configuring various subscription plans. |
| Supported Zuora Billing integrates with accounting systems like Sage Intacct, ensuring data consistency. |
| Supported Zuora Billing automates billing, invoicing, and payment processing, reducing errors and improving efficiency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Zuora Billing reviews
We've summarised 271 Zuora Billing reviews (Zuora Billing G2 reviews) and summarised the main points below.
- Clean and calm user interface
- Easy to use and navigate
- Provides accurate billing data
- Flexible and robust subscription management
- Limited integration with other systems
- Occasional server downtime and inflexible upgrades
- Difficult to integrate with in-house billing systems
- Customer support can be slow and unhelpful
Zuora Billing pricing
The commentary is based on 12 reviews from Zuora Billing G2 reviews.
Zuora Billing offers robust subscription management and automation capabilities, but reviews frequently cite high costs and expensive add-ons. Some users mention pricing as a significant drawback, especially for small and medium-sized businesses. While enterprise clients benefit from its features, the cost and complex implementation can be prohibitive for some.
Users sentiment
See the Zuora Billing pricing page.
Zuora Billing alternatives
OrbBetter for fast-growing businesses with complex pricing models. Has more momentum currently. More focused on modern software businesses.Read more
SubscriptionFlowBetter for smaller businesses needing more support. Has more momentum currently than Zuora Billing, a Zuora Billing competitor. Users praise the flexible and highly customizable tools, reporting, and customer support. However, some find the interface less intuitive and the documentation lacking. A Zuora Billing alternative offering fixed-price subscriptions based on monthly revenue processed.Read more
ChargeOverBetter fit for a wider range of industries including retail, consumer goods, manufacturing, education, and legal. A Zuora Billing alternative praised for excellent customer support. Has a simpler backend, but fewer integrations.Read more
Chargebee RevRecMore focused on revenue recognition for subscription businesses needing to comply with ASC 606 / IFRS 15. It has stronger momentum in terms of employee growth.Read more
Maxio (formerly SaaSOptics and Chargify)Better fit for e-commerce, retail, consumer goods, manufacturing, education, real estate and construction, government, marketing, and agriculture sectors. A Zuora Billing competitor and alternative, Maxio has more momentum.Read more
ChargebeeBetter fit for small businesses and e-commerce. Has more momentum based on employee growth. Higher rated by users.Read more
Zuora Billing FAQ
What is Zuora Billing and what does Zuora Billing do?
Zuora Billing helps businesses manage subscriptions and recurring revenue. It automates invoicing, payments, and revenue recognition, offering flexible pricing models and integrations with existing business systems. This makes it ideal for mid-sized to large companies seeking streamlined financial operations and improved visibility.
How does Zuora Billing integrate with other tools?
Zuora Billing integrates with CRM and ERP systems, and accounting systems like Sage Intacct. However, some users have reported limited integration capabilities with other systems and difficulties integrating with in-house billing systems.
What the main competitors of Zuora Billing?
Top alternatives to Zuora Billing include Orb, Salesforce Revenue Cloud, Chargebee, and Zenskar. These competitors offer similar subscription management and billing automation functionalities, catering to businesses with diverse billing needs and complexities.
Is Zuora Billing legit?
Yes, Zuora Billing is a legitimate software solution for subscription management and recurring billing. It's known for its user-friendly interface and robust billing capabilities, though some users have noted limitations with integrations and customer support.
How much does Zuora Billing cost?
Zuora Billing does not publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and product requirements.
Is Zuora Billing customer service good?
Customer reviews on Zuora Billing's support are mixed. While some praise the responsiveness and customer focus, others have found support unhelpful and slow to resolve issues, particularly with integrations. Some users also mention difficulty navigating the documentation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.