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Zoho Mail description
Zoho Mail is a business email service that prioritizes privacy and comes with collaborative tools and apps. It allows you to use a custom domain for a professional image and offers seamless integration with other apps like Zoom and Asana. Zoho Mail helps streamline workflows with features like email delegation, task management, note-taking, and a shared calendar. It also boasts AI assistance for drafting replies and summarizing emails, plus robust security measures to keep your data safe.
What companies are using Zoho Mail?
Who is Zoho Mail best for
Zoho Mail is a robust email platform ideal for businesses seeking a cost-effective and secure email solution. Users praise its generous free tier, reliable notifications, and seamless integration with other Zoho apps. However, some users find the UI outdated. Zoho Mail offers robust security measures, AI-powered assistance, and essential collaboration tools like shared calendars and task management.
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Ideal for small to large businesses seeking a cost-effective email solution.
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Suitable for various sectors, including Healthcare, Finance, and E-commerce.
Zoho Mail features
| Supported Zoho Mail supports shared calendars through the integrated Zoho Calendar application. |
| Supported Zoho Mail offers various pre-built integrations for seamless data exchange and workflow automation. |
| Supported Zoho Mail leverages AI features like Zia for email management, content generation, and smart organization. |
| Supported Zoho Mail supports task management with features for creating, tracking, assigning, and collaborating on tasks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zoho Mail reviews
We've summarised 1664 Zoho Mail reviews (Zoho Mail GetApp reviews, Zoho Mail Capterra reviews and Zoho Mail G2 reviews) and summarised the main points below.
- Generous free tier with 5 user accounts and ample storage.
- Reliable email notification system.
- Seamless integration with other Zoho apps like CRM and Calendar.
- Custom domain support for a professional image.
- Robust security measures, including two-factor authentication.
- The UI needs modernization and looks outdated.
- Zoho Projects is not integrated into Zoho Workplace, making the latter less useful.
- The lead management process requires mapping a "Last Name" for all leads, even B2B companies, leading to inefficient workarounds.
- Limited functionality when integrating with external email clients, such as missing "replied to" flag over IMAP.
- Images in emails are not displayed by default and require manual loading.
Zoho Mail pricing
The commentary is based on 320 reviews from Zoho Mail Capterra reviews, Zoho Mail G2 reviews and Zoho Mail GetApp reviews.
Zoho Mail is praised for its generous free tier, affordable paid plans, and cost-effectiveness for small businesses. Users highlight the free plan's value, especially for startups. While some find the paid plans a bit expensive, the overall pricing sentiment is positive.
Users sentiment
See the Zoho Mail pricing page.
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Zoho Mail has a free plan.
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Zoho Mail has a free trial.
Free
Includes 3 projects, subtasks, whiteboard, 5GB of storage space.
Premium
Includes unlimited projects, project templates, time tracking, blueprints, Zia Insights.
Enterprise
Includes all Premium features plus Zia Search, Zia Translation, read-only users, custom fields & status, custom roles & profiles, single sign-on, two-factor authentication.
Zoho Mail alternatives
Google WorkspaceBetter for larger businesses needing extensive collaboration features. A more user-friendly interface is mentioned by users. Offers better customer service, ease of use, reliability, and implementation.Read more
Microsoft ExchangeBetter for larger businesses prioritizing on-premise email management. A Zoho Mail alternative offering tighter integration with other Microsoft products, but with potentially higher costs and more complex setup.Read more
ZapmailPrioritizes a streamlined inbox that minimizes distractions. Offers workflow automation features.Read more
Brevo Transactional EmailMore focused on transactional emails like order confirmations and password resets. Easier setup and has a drag-and-drop editor. Offers cost-effective pricing plans including a free option. Users love its user-friendly interface and helpful customer support.Read more
ClickUpBetter for task management, project planning, and team communication. A more comprehensive work management platform. ClickUp is a Zoho Mail alternative.Read more
HCL VerseHas grown faster in website traffic. Offers a clean interface and integrated features like instant messaging and file sharing.Read more
Zoho Mail FAQ
What is Zoho Mail and what does Zoho Mail do?
Zoho Mail is a secure business email solution with integrated collaboration tools like shared calendars, task management, and note-taking. It offers AI-powered assistance, custom domain support, and integrations with apps like Zoom and Asana, making it a versatile choice for businesses seeking efficient communication and workflow management.
How does Zoho Mail integrate with other tools?
Zoho Mail integrates seamlessly with other Zoho apps like CRM and Calendar, and also offers integrations with external tools such as Zoom and Asana. This connectivity streamlines workflows and enhances productivity by centralizing communication and collaboration.
What the main competitors of Zoho Mail?
Top alternatives to Zoho Mail include Google Workspace, Microsoft 365, and ProtonMail. These competitors offer similar features such as custom domains, calendar integration, and varying storage options, often with different pricing structures and user interfaces. Smaller businesses might also consider ClickUp or Mailchimp.
Is Zoho Mail legit?
Zoho Mail is a legitimate and safe email service provider. It offers robust security measures, including two-factor authentication, to protect user data. Users appreciate its generous free tier, reliable notifications, and seamless integration with other Zoho apps.
How much does Zoho Mail cost?
Zoho Projects offers a Free plan, while pricing for Premium and Enterprise plans is available upon request. Contact Zoho for custom pricing details. Consider whether Zoho Projects' project management capabilities are worth the investment for your business.
Is Zoho Mail customer service good?
Zoho Mail's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others have experienced slow response times and difficulty getting issues resolved. Overall, it seems Zoho Mail's customer service is functional but has room for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.