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Zapier

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Company health

Employee growth
11% increase in the last year
Web traffic
10% decrease in the last quarter
Financing
January 2021 - $1M

Ratings

G2
4.5/5
(1282)
Capterra
4.7/5
(2350)
Glassdoor
3.5/5
(247)

Zapier description

Zapier is a tool that connects the different web applications you use in your business. With Zapier, you can automate tasks between these apps—like sending data from your CRM to your email marketing platform—without writing any code. This lets you create efficient workflows, saving you time and minimizing manual errors. Zapier integrates with thousands of popular business apps and offers a user-friendly interface, making it accessible for non-technical users.


What companies are using Zapier?

Ruggable is using Zapier
Ruggable
Calendly is using Zapier
Calendly
Hudl is using Zapier
Hudl
Getaround is using Zapier
Getaround
ActiveCampaign is using Zapier
ActiveCampaign
lululemon is using Zapier
lululemon
ServiceTitan is using Zapier
ServiceTitan
Webflow is using Zapier
Webflow
Sysco is using Zapier
Sysco
Okta is using Zapier
Okta
Asana is using Zapier
Asana
The New York Times is using Zapier
The New York Times
Canva is using Zapier
Canva
Remote is using Zapier
Remote
Grammarly is using Zapier
Grammarly
Lyft is using Zapier
Lyft
Casper is using Zapier
Casper
Dropbox is using Zapier
Dropbox
Zapier is used by Ruggable, Calendly, Hudl, Getaround, ActiveCampaign, lululemon, ServiceTitan, Webflow, Sysco, Okta, Asana, The New York Times, Canva, Remote, Grammarly, Lyft, Casper, Dropbox.

Who is using Zapier?


Who is Zapier best for

Zapier is ideal for businesses seeking to improve efficiency by connecting their various online tools and automating tasks. Users praise Zapier for its user-friendly interface, extensive automation options, and excellent customer support. However, some users have noted challenges with data mapping and vague error messages. Overall, Zapier is a powerful tool that can streamline workflows and boost productivity for businesses of all types.

  • Zapier is a good fit for businesses of all sizes, from small startups to large enterprises.

  • Zapier is a versatile tool suitable for various industries, including healthcare, finance, e-commerce, and more.


Zapier features

Type the name of the feature or, in your own words, tell us what you need
Supported

Zapier supports connecting to REST APIs through its "API Request" action and "Webhooks" app, allowing users to interact with external APIs.

Supported

Zapier offers pre-built connectors for various applications to simplify integrations.

Supported

Zapier fully supports webhooks for triggering automations, offering features like "Catch Hook" and "Catch Raw Hook" for receiving data, as well as actions for sending webhooks to other apps.

Supported

Zapier triggers workflows based on various events in integrated apps.

Supported

Zapier allows triggering workflows on a schedule, including custom frequencies.

Supported

Zapier supports data transformation via a graphical interface.

Supported

Zapier connects various applications and automates tasks between them.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.45

Customer Service

Neutral
+0.1

Ease of Use

Strongly positive
+0.8

Reliability and Performance

Rather positive
+0.43

Ease of Implementation

Rather positive
+0.5

Scalability

Neutral
+0.05

Zapier reviews

We've summarised 3632 Zapier reviews (Zapier Software Advice reviews, Zapier GetApp reviews, Zapier Capterra reviews and Zapier G2 reviews) and summarised the main points below.

Pros of Zapier
  • Extensive automation options for various tasks and processes.
  • Great support; issues are usually resolved promptly.
  • Flexible and connects different platforms seamlessly.
  • User-friendly interface.
Cons of Zapier
  • International customer zip codes can cause issues.
  • Keap integration is buggy and requires frequent troubleshooting.
  • Data mapping can be challenging to get right.
  • Error messages are vague and difficult to understand.

Zapier pricing

The commentary is based on 500 reviews from Zapier Capterra reviews, Zapier G2 reviews and Zapier GetApp reviews.

Zapier's pricing is generally considered high, especially for small businesses with high-volume needs. While many users find the paid plans valuable, the jump from free to paid tiers can be significant.

Users sentiment

Rather negative
-0.45

See the Zapier pricing page.

  • Zapier has a free plan.

  • Zapier has a free trial.

Free
0

Automate basic workflows with 100 tasks per month.

Professional
$19.99

Automate advanced workflows with the full power of Zapier.

Team
$69

Build and manage automated workflows with your team.

Enterprise
Custom

Scale automation across multiple departments.


Zapier alternatives


Zapier FAQ

  • What is Zapier and what does Zapier do?

    Zapier is a web-based automation tool that allows users to integrate and automate tasks across different web applications. It enables users to build workflows, called Zaps, that connect apps and automate actions, eliminating manual work. Zapier integrates with thousands of popular apps, making it a versatile tool for businesses of all sizes.

  • How does Zapier integrate with other tools?

    Zapier connects with other tools through its extensive library of pre-built connectors, allowing for seamless integration with thousands of popular business applications. This enables users to automate tasks and workflows between different apps without any coding required.

  • What the main competitors of Zapier?

    Some of the top Zapier competitors include Workato, Integrately, and Celigo. These alternatives to Zapier also specialize in connecting applications and automating business processes.

  • Is Zapier legit?

    Zapier is a legitimate and safe platform. It's used by many businesses to automate tasks. It has largely positive reviews, with users praising its extensive automation options and user-friendly interface.

  • How much does Zapier cost?

    Zapier's pricing offers a free plan and paid plans starting at $19.99 per month. The Professional plan caters to individuals, while the Team plan at $69 per month is ideal for collaborative workflows. Enterprises have a custom-priced option for large-scale automation.

  • Is Zapier customer service good?

    Based on the reviews, Zapier customer service receives mixed feedback. Some users praise the prompt and helpful support, while others express frustration with slow response times and unhelpful advice.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.