Last updated on
Company health
Ratings
VolunteerMatters description
VolunteerMatters is a software solution designed to help organizations manage their volunteer programs more effectively. This software is ideal for mid-sized to large companies with established volunteer programs seeking to streamline processes and increase impact. VolunteerMatters provides tools to handle volunteer recruitment, scheduling, communication, and impact tracking, ultimately allowing organizations to expand their programs and achieve more without increasing their workload.
Who is VolunteerMatters best for
VolunteerMatters streamlines volunteer management for mid-sized to large non-profits. Users praise its ease of use and robust communication tools, while some find the support documentation difficult to navigate and desire more customization options. It simplifies volunteer recruitment, scheduling, communication, and impact tracking, helping organizations scale their programs effectively.
-
Best fit for mid-sized to large organizations.
-
Ideal for non-profit and philanthropic organizations.
VolunteerMatters features
| Supported VolunteerMatters supports reporting on volunteer activity, hours, and demographics. |
| Supported VolunteerMatters allows posting, managing, and tracking volunteer opportunities. |
| Supported VolunteerMatters supports electronic onboarding, including applications, policy sign-offs, and credential checks. |
| Supported VolunteerMatters supports email and text messaging for volunteer communication. |
| Supported VolunteerMatters supports manual and automatic hour tracking for volunteers. |
| Supported Volunteers can self-schedule for available opportunities. |
| Supported VolunteerMatters offers a centralized database to manage volunteer information, including contact details, demographics, skills, and availability. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
VolunteerMatters reviews
We've summarised 40 VolunteerMatters reviews (VolunteerMatters Software Advice reviews, VolunteerMatters Capterra reviews and VolunteerMatters G2 reviews) and summarised the main points below.
- User-friendly interface for both volunteers and administrators, making it easy to learn and use.
- Excellent and responsive customer support, readily available through various channels.
- Effective communication tools for reaching out to volunteer groups or individuals.
- Streamlined volunteer registration and onboarding process, reducing paperwork and manual effort.
- Comprehensive tracking of volunteer hours, credentials, and project details.
- Difficult to navigate and find specific information within the support documentation.
- Limited customization options, especially for the user interface and individual shift/project views.
- Some reporting features are lacking and require manual workarounds or support from VolunteerMatters staff.
- No bulk actions for deleting shifts or projects, requiring manual deletion of individual items.
- Integrating with other software can be challenging and may require additional paid tools like Zapier.
VolunteerMatters pricing
The commentary is based on 3 reviews from VolunteerMatters Capterra reviews.
VolunteerMatters offers good value with a fair cost for its features. Nonprofits find the pricing reasonable for the functionality, though some additional services like in-person training may incur extra costs. The software is considered a valuable investment for volunteer management.
Users sentiment
VolunteerMatters alternatives
VolunteerHubBetter for managing fundraising and donations. Has online donation features and automated receipts. Caters to a wider range of organization sizes. Website traffic is growing faster, but employee count is declining. Users appreciate the communication tools and volunteer database but dislike limited customization and pricing.Read more
OfferoBetter for government organizations and other large programs. A VolunteerMatters alternative focused on security, reliability, and unlimited users.Read more
ChMeetingsBetter suited for smaller churches. Offers pledge management and a free version. ChMeetings users praise its ease of use and customer support. A VolunteerMatters alternative focused on church management.Read more
RosterfyBetter for larger organizations and events. Grows faster than VolunteerMatters, with more momentum. Offers a wider range of integrations with other platforms. More customizable but has a more difficult initial setup.Read more
VirtuousBetter for fundraising and donor management. More suitable for organizations focused on donor engagement and fundraising campaigns.Read more
StratusLIVEBetter for fundraising and donor management. Grows faster and has positive customer reviews regarding customer support. More costly with expensive add-ons. Best for medium to large nonprofits focused on fundraising.Read more
VolunteerMatters FAQ
What is VolunteerMatters and what does VolunteerMatters do?
VolunteerMatters is volunteer management software that streamlines processes for mid-sized to large organizations. It offers tools for volunteer recruitment, scheduling, communication, and impact tracking, empowering organizations to optimize their volunteer programs and achieve greater impact.
How does VolunteerMatters integrate with other tools?
VolunteerMatters integrates with other software, but users have reported this can be challenging and may require additional paid tools like Zapier. There is no information available about specific integrations.
What the main competitors of VolunteerMatters?
Top alternatives to VolunteerMatters include VolunteerHub, Offero, and VolunteerLocal. These platforms offer similar volunteer management features such as scheduling, communication, and reporting. For organizations focused on fundraising, DonorPerfect and StratusLIVE are also strong contenders.
Is VolunteerMatters legit?
VolunteerMatters is a legitimate software solution for volunteer management. User reviews highlight its user-friendly interface and excellent customer support. It's considered safe and reliable, with positive ratings on Capterra and G2.
How much does VolunteerMatters cost?
I couldn't find pricing details for VolunteerMatters. For the most current pricing information, it's best to visit their website or contact their sales team directly. This will help you determine if VolunteerMatters is worth the investment for your organization.
Is VolunteerMatters customer service good?
VolunteerMatters receives overwhelmingly positive feedback for its customer support. Users praise the responsiveness and helpfulness of the support team, highlighting their quick response times and willingness to provide solutions. The availability of various support channels, including live chat and email, also contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.