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VirtualPBX description
VirtualPBX is a cloud-based phone system that replaces traditional phone lines. It offers unlimited calls, texting, call recording, and virtual phone features starting at $17 per month. Businesses can use their existing smartphones, tablets, or computers as their office phones with the VirtualPBX app. Features like automated greetings, call queues, and advanced reporting help manage calls efficiently. VirtualPBX integrates with popular tools like Google and Salesforce and provides 24/7 customer support. It's suitable for businesses of all sizes, from startups to enterprises.
Who is VirtualPBX best for
VirtualPBX offers a cost-effective cloud-based phone system ideal for small businesses. Users praise its ease of use and responsive customer service. However, some users dislike the limited mobile app features. With features like call recording, custom greetings, and virtual receptionist, VirtualPBX helps streamline communication.
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Best for small businesses seeking a flexible and affordable cloud phone system.
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Ideal for businesses in real estate, hospitality, retail, e-commerce, or professional services.
VirtualPBX features
| Supported VirtualPBX supports call recording in their Pro, Ultra, and Contact Center plans. |
| Supported Custom greetings can be created for various scenarios like departments or holidays. |
| Supported VirtualPBX offers cloud VoIP calling with advanced call management features. |
| Supported VirtualPBX supports sending and receiving text messages via VirtualText App and Forward add-ons. |
| Supported VirtualPBX supports call queue management and prioritization based on various factors, including skills. |
| Supported VirtualPBX offers automated call answering and routing with its Auto Attendant feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
VirtualPBX reviews
We've summarised 60 VirtualPBX reviews (VirtualPBX GetApp reviews, VirtualPBX Software Advice reviews, VirtualPBX Capterra reviews and VirtualPBX G2 reviews) and summarised the main points below.
- Excellent and responsive customer service
- Easy to use and convenient features like call forwarding and voicemail to email
- Cost-effective alternative to traditional phone systems
- Customizable call routing and virtual receptionist features
- Reliable service and call quality
- Difficult sending faxes which became harder
- Forced 300% price increase for long-standing customers with only 30 days notice
- Mobile app lacks features available in the dashboard
- Unclear documentation
VirtualPBX alternatives
TalkdeskBetter fit for medium to large businesses. More AI-powered features for contact centers. Stronger helpdesk integrations. More comprehensive real-time statistics and dashboards. Negative pricing sentiment. Lower customer service ratings.Read more
KloudTalkFewer features. No available customer feedback. Website traffic is growing but employee count is shrinking.Read more
JustCallBetter for sales, support, and marketing teams. A VirtualPBX competitor and alternative, JustCall offers AI-powered conversation insights and more CRM integrations. It is growing faster and fits a wider range of company sizes and industries. However, note the negative user feedback on pricing.Read more
Phone2More focused on startups. Offers fewer features like call recording, custom greetings, and queue management. Lacks Virtual Receptionist functionality.Read more
Ooma OfficeBetter for medium and enterprise businesses. More industry coverage. Has video conferencing and automated dialer features. Higher rated and growing faster. Pricing receives positive feedback.Read more
QaraMobile-first approach and simple pricing with unlimited minutes and no contracts. Has more momentum.Read more
VirtualPBX FAQ
What is VirtualPBX and what does VirtualPBX do?
VirtualPBX is a cloud-based business phone system offering features like unlimited calls, texting, and virtual phone numbers. Starting at $17/month, it's suitable for businesses of all sizes looking to replace traditional phone lines and manage calls efficiently. It integrates with tools like Google and Salesforce and offers 24/7 support.
How does VirtualPBX integrate with other tools?
VirtualPBX integrates with popular business tools like Google Workspace and Salesforce. This streamlines workflows by connecting communication with other crucial platforms. They also offer various integrations to enhance productivity and collaboration.
What the main competitors of VirtualPBX?
Top alternatives to VirtualPBX include Talkdesk, KloudTalk, JustCall, Phone2, Ooma Office, and Qara. These competitors offer similar cloud-based phone system features, catering to various business sizes and communication needs.
Is VirtualPBX legit?
Yes, VirtualPBX is a legitimate cloud-based phone system provider. They offer various VoIP features suitable for businesses, including call recording and virtual receptionist services. However, some users have reported difficulties with faxing and price increases. Consider exploring VirtualPBX reviews for more insights.
How much does VirtualPBX cost?
VirtualPBX offers several plans, including Flex, Pro, and Premier, but specific pricing isn't publicly available. Contact VirtualPBX directly for detailed product pricing and to determine if it's worth it for your needs.
Is VirtualPBX customer service good?
VirtualPBX receives positive feedback for its helpful and responsive customer service. Users highlight the ease of setup and readily available support for questions and changes. However, some report difficulties with SMS setup and unhelpful onboarding.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.